Historique des pannes de Alertsite

1. 10 août 2026 à 04:23 UTCinvestigating

   We are experiencing an outage with our monitoring nodes in Milan, Italy. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 10 août 2026 à 16:10 UTCresolved

   We have resolved the issue that was causing outage with our monitoring nodes in Milan, Italy. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

1. 3 août 2026 à 05:27 UTCinvestigating

   Nous avons une panne avec nos nœuds de surveillance à Cincinnati, OH. Nous nous efforçons de résoudre cette question dès que possible. Si vous souhaitez créer un dossier avec le service à la clientèle, veuillez consulter https://support.smartbear.com/message/?prod=Alertsite.

2. 3 août 2026 à 11:55 UTCresolved

   Nous avons résolu le problème qui causait une panne avec nos nœuds de surveillance à Cincinnati, OH. C'est notre objectif de fournir le plus haut niveau de temps et de fiabilité afin que nous puissions servir nos clients de façon constante. Si vous souhaitez créer un dossier avec le service à la clientèle, veuillez consulter https://support.smartbear.com/message/?prod=Alertsite.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 31 juillet 2026 à 13:56 UTCinvestigating

   Nous vivons une panne avec nos nœuds de surveillance à Singapour. Nous nous efforçons de résoudre cette question dès que possible. Si vous souhaitez créer un dossier avec le service à la clientèle, veuillez consulter https://support.smartbear.com/message/?prod=Alertsite.

2. 1 août 2026 à 04:59 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 1 août 2026 à 05:10 UTCinvestigating

   Nous avons résolu le problème qui causait une panne avec nos nœuds de surveillance à Singapour C'est notre objectif de fournir le plus haut niveau de temps et de fiabilité afin que nous puissions servir nos clients de façon constante. Si vous souhaitez créer un dossier avec le service à la clientèle, veuillez consulter https://support.smartbear.com/message/?prod=Alertsite.

4. 3 août 2026 à 05:22 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juin 2026 à 20:36 UTCidentified

   We are experiencing an outage with our monitoring nodes in Los Angeles, CA - NextLink since 2:45 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 25 juin 2026 à 07:05 UTCresolved

   We have resolved the issue that was causing outage with our monitoring nodes in Los Angeles, CA. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

1. 23 juin 2026 à 07:09 UTCinvestigating

   We are experiencing an outage with our monitoring nodes in Philadelphia, PA - XO since 11:20:18 PM . We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 23 juin 2026 à 15:52 UTCresolved

   We have resolved the issue that was causing outage with our monitoring nodes in Philadelphia, PA - XO It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

1. 19 juin 2026 à 20:15 UTCinvestigating

   We are experiencing an outage with our monitoring nodes in Paris, France since 2:45 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 26 juin 2026 à 12:05 UTCresolved

   We have resolved the issue that was causing outage with our monitoring nodes in Paris, France It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

1. 13 juin 2026 à 13:09 UTCidentified

   We are experiencing an outage with our monitoring nodes in Zurich, Switzerland since 10AM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 15 juin 2026 à 15:08 UTCresolved

   We have worked with our provider to resolve the issue, which was caused by a failed hardware component. All services are now restored.

1. 28 mai 2026 à 10:38 UTCinvestigating

   We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses

2. 28 mai 2026 à 12:25 UTCidentified

   The issue has been identified and the team is working through recovery efforts.

3. 28 mai 2026 à 14:00 UTCidentified

   Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.

4. 28 mai 2026 à 16:27 UTCmonitoring

   We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

5. 28 mai 2026 à 17:03 UTCresolved

   This incident has been resolved.

1. 26 mai 2026 à 05:08 UTCinvestigating

   We are currently experiencing degraded performance with our monitoring nodes in Denver, CO. Our team is actively working to resolve the issue as quickly as possible. If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

2. 3 juillet 2026 à 14:47 UTCresolved

   We have resolved the issue that was causing outage with our monitoring nodes in Denver, CO. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

1. 12 mai 2026 à 18:25 UTCidentified

   We are experiencing an outage with our monitoring nodes in Fort Lauderdale, FL since 12:30 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. Monitoring Locations - North America - Las Vegas, NV

2. 12 mai 2026 à 19:38 UTCresolved

   We have resolved the issue that was causing outage with our monitoring nodes in Fort Lauderdale, FL It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

1. 8 mai 2026 à 03:09 UTCinvestigating

   We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible. Please note that alerting and monitoring services remain fully operational and are not impacted by this issue. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

2. 8 mai 2026 à 07:43 UTCidentified

   Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

3. 11 mai 2026 à 06:25 UTCresolved

   This incident has been resolved.

1. 7 mai 2026 à 13:31 UTCinvestigating

   We are currently experiencing an issue that is causing some of the monitors to fail. Our team is actively investigating and working towards a resolution, and the Root Cause Analysis (RCA) is in progress. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore normal service at the earliest. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.

2. 7 mai 2026 à 20:04 UTCresolved

   This incident has been resolved.

1. 6 mai 2026 à 06:06 UTCinvestigating

   We’re pleased to inform you that Chrome 120 is now live for Selenium monitors across all public locations. To start using Chrome 120, your team will need to upgrade both new and existing scripts to Java v11 and Selenium 3.x or 4.x. This update ensures improved stability, enhanced performance, and alignment with the latest browser standards. Chrome 120 for Selenium monitors will also be made available on Private Nodes soon. If you experience any issues or have questions, please reach out to our support team.

2. 6 mai 2026 à 06:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

1. 30 avril 2026 à 06:37 UTCinvestigating

   We are experiencing an outage with our monitoring nodes in Las Vegas, NV. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 6 mai 2026 à 09:57 UTCinvestigating

   We are currently experiencing degraded performance with our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore full service as quickly as possible. Some monitoring checks may be delayed or intermittently impacted during this time. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.

3. 7 mai 2026 à 03:56 UTCresolved

   This incident has been resolved.

1. 27 avril 2026 à 08:59 UTCinvestigating

   We’re pleased to inform you that Chrome 135 is now live for DejaClick monitors across all public locations. You can now start using Chrome 135 without any additional action required. This update ensures improved stability, performance, and alignment with the latest browser standards. Chrome 135 will also be made available on Private Nodes soon. If you experience any issues or have questions, please reach out to our support team.

2. 27 avril 2026 à 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 mai 2026 à 07:43 UTCidentified

   We regret to inform you that, due to issues identified with Chrome version 135, we are temporarily disabling support for Chrome 135 until further notice. Please note that all lower browser versions will continue to remain available for use. Our team is actively investigating the issue with the highest priority and working towards a resolution. We will share an update once the fix has been validated and support for Chrome 135 is restored. We appreciate your understanding and patience.

1. 24 avril 2026 à 10:30 UTCinvestigating

   Dear Customer, We are currently experiencing network fluctuations at one of our servers in Minneapolis, MN. As a result, some customer monitors are being skipped or are not receiving the required profiles to run, and overall network traffic has increased. Our team is actively working to resolve the issue as quickly as possible. We sincerely appreciate your understanding and patience during this time. We will keep you updated with any significant developments.

2. 24 avril 2026 à 12:26 UTCmonitoring

   The issue has been resolved, and we are currently monitoring the situation.

3. 24 avril 2026 à 16:37 UTCresolved

   This incident has been resolved.

1. 10 avril 2026 à 13:44 UTCinvestigating

   We are currently experiencing an issue affecting Selenium monitors TOD, which may result in monitor failures, inaccurate results, or delayed execution. Our engineering team is actively investigating the issue and working to resolve it at the earliest. At this time, no action is required from your side. We will provide updates as more information becomes available and will notify you once the issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your patience.

2. 10 avril 2026 à 14:37 UTCresolved

   This incident has been resolved.

1. 1 avril 2026 à 05:02 UTCinvestigating

   We are experiencing an outage with our monitoring nodes in Bahrain. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 1 avril 2026 à 18:58 UTCidentified

   Our Bahrain provider is impacted by the ongoing conflict in the Middle East, which has disrupted connectivity to our monitoring nodes. At this time, there is no resolution timeline available. We recommend updating your monitors to use an alternate location.

3. 9 avril 2026 à 13:02 UTCresolved

   This incident has been resolved.

1. 26 mars 2026 à 10:34 UTCinvestigating

   We are currently experiencing an issue with the DejaClick extension on Google Chrome version 146. DejaClick is not functioning as expected on Chrome version 146 . Users may encounter errors while loading scripts or interacting with the extension. To ensure proper functionality, please use: Chrome version 145 or earlier (≤145) Our team is actively investigating the issue and working on a fix to support the latest Chrome versions. We will provide an update once a fix is available or additional information is identified.

2. 8 avril 2026 à 13:03 UTCresolved

   This incident has been resolved.

1. 13 mars 2026 à 06:00 UTCinvestigating

   We are experiencing an outage with our monitoring nodes in Chicago, IL - LeaseWeb. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. 13 mars 2026 à 07:20 UTCresolved

   We have resolved the issue that was causing outage with our monitoring nodes in Chicago, IL - LeaseWeb. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.