Historique des pannes de Amplify

1. 17 août 2026 à 19:03 UTCinvestigating

   Nous enquêtons actuellement sur un problème intermittent avec notre service clientèle Chat Channel qui peut empêcher les clients de voir des réponses à leurs questions. Si vous rencontrez ce problème, veuillez nous contacter via notre formulaire Web (https://service.amplify.com/support).

2. 21 août 2026 à 17:58 UTCinvestigating

   Certains utilisateurs voient un soulagement sur cette question après avoir rafraîchi leur page de navigateur. Si vous rafraîchissez votre navigateur et que vous rencontrez toujours ce problème, veuillez continuer à contacter nos équipes de support via le formulaire Web (https://service.amplify.com/support). Nous apprécions votre patience alors que nous continuons à travailler sur cette question. Je vous remercie !

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 3 août 2026 à 19:24 UTCinvestigating

   Nous sommes au courant d'un problème qui peut causer une erreur lors de la soumission d'un dossier de support via le portail Web. Si vous rencontrez ce problème, veuillez consulter https://service.amplify.com/support pour soumettre un formulaire Web. Vous pouvez également appeler notre équipe de support directement au 800-823-1969 ou discuter en direct avec un agent de support directement en vous connectant à votre compte. Nous mettrons à jour cette page une fois que nous aurons résolu le problème qui cause ce message d'erreur.

2. 3 août 2026 à 19:49 UTCmonitoring

   Une correction a été mise en œuvre et il ne devrait y avoir aucun obstacle à l'utilisation d'amplify.com/support comme flux vers l'ouverture d'un ticket de support via un formulaire web. Nous continuerons de surveiller pour le moment.

3. 4 août 2026 à 12:34 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 juillet 2026 à 15:16 UTCinvestigating

   Notre fournisseur de téléphone connaît des problèmes de performance intermittents. Par conséquent, certains appels entrants à nos équipes de soutien ont été incapables de se connecter. Nous surveillons l'état de ce problème avec notre fournisseur de services téléphoniques. En attendant, vous pouvez nous contacter via Chat en vous connectant à votre compte ou par Web Form (service.amplify.com/s/support). Nous apprécions votre patience et espérons que ce problème sera bientôt résolu!

2. 30 juillet 2026 à 16:12 UTCmonitoring

   Notre fournisseur de services téléphoniques a mis en place un correctif. Nous continuons de surveiller.

3. 30 juillet 2026 à 17:08 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 7 juillet 2026 à 14:36 UTCinvestigating

   Notre fournisseur de téléphone connaît actuellement des problèmes de performance dégradés. En conséquence, nos équipes de support sont incapables de se connecter avec les clients par téléphone. Nous surveillons l'état de ce problème avec notre fournisseur de services téléphoniques. En attendant, vous pouvez nous contacter via Chat en vous connectant à votre compte ou par Web Form (service.amplify.com/s/support). Nous apprécions votre patience et espérons que ce problème sera bientôt résolu!

2. 9 juillet 2026 à 13:43 UTCinvestigating

   Nous enquêtons encore sur cette question. Veuillez continuer à nous contacter via Chat en vous connectant à votre compte ou par formulaire Web (service.amplify.com/s/support). Merci encore pour votre patience!

3. 9 juillet 2026 à 15:22 UTCmonitoring

   Une correction a été implémentée et les appels téléphoniques sont maintenant connectés avec succès! Nous continuerons de surveiller.

4. 9 juillet 2026 à 15:40 UTCresolved

   Cet incident a été résolu. Toutes les lignes téléphoniques sont maintenant ouvertes. Merci encore pour votre patience!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 avril 2026 à 19:24 UTCinvestigating

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. 30 avril 2026 à 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 avril 2026 à 19:51 UTCresolved

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

1. 27 avril 2026 à 00:41 UTCidentified

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 avril 2026 à 12:35 UTCresolved

   Our scheduled maintenance has been completed. Thank you so much for your patience!

1. 21 avril 2026 à 21:56 UTCidentified

   We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 avril 2026 à 00:37 UTCresolved

   This incident has been resolved.

1. 2 avril 2026 à 22:57 UTCmonitoring

   We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

2. 3 avril 2026 à 12:22 UTCresolved

   Yesterday evening’s scheduled maintenance was successful.

1. 10 mars 2026 à 14:54 UTCinvestigating

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. 10 mars 2026 à 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 avril 2026 à 22:53 UTCresolved

   This incident has been resolved.

1. 10 mars 2026 à 14:04 UTCinvestigating

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. 10 mars 2026 à 15:10 UTCresolved

   This incident has been resolved.

1. 25 février 2026 à 14:48 UTCinvestigating

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. 25 février 2026 à 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 février 2026 à 16:31 UTCresolved

   This incident has been resolved.

1. 13 février 2026 à 14:57 UTCinvestigating

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. 13 février 2026 à 15:59 UTCmonitoring

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. 13 février 2026 à 17:16 UTCresolved

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

1. 10 février 2026 à 21:05 UTCinvestigating

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. 10 février 2026 à 22:11 UTCmonitoring

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. 13 février 2026 à 13:47 UTCresolved

   This incident has been resolved.

1. 10 février 2026 à 17:13 UTCinvestigating

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. 10 février 2026 à 18:02 UTCmonitoring

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. 18 février 2026 à 14:35 UTCresolved

   This incident has been resolved.

1. 4 février 2026 à 18:49 UTCinvestigating

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. 4 février 2026 à 20:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 février 2026 à 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4 février 2026 à 21:43 UTCresolved

   This incident has been resolved.

1. 22 janvier 2026 à 17:27 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

2. 3 février 2026 à 23:50 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.

3. 20 février 2026 à 22:06 UTCresolved

   This incident has been resolved.

1. 13 janvier 2026 à 16:13 UTCinvestigating

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. 13 janvier 2026 à 16:28 UTCmonitoring

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. 14 janvier 2026 à 02:49 UTCresolved

   This incident has been resolved.

1. 12 janvier 2026 à 19:20 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. 12 janvier 2026 à 19:25 UTCinvestigating

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. 12 janvier 2026 à 19:44 UTCinvestigating

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. 12 janvier 2026 à 20:10 UTCmonitoring

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. 13 janvier 2026 à 15:44 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. 14 janvier 2026 à 16:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 21 janvier 2026 à 20:48 UTCmonitoring

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. 3 février 2026 à 23:50 UTCresolved

   This incident has been resolved.

1. 18 décembre 2025 à 17:15 UTCinvestigating

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. 18 décembre 2025 à 17:40 UTCresolved

   This incident has been resolved.

1. 10 décembre 2025 à 18:53 UTCinvestigating

   We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

2. 10 décembre 2025 à 19:01 UTCidentified

   Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login.

3. 10 décembre 2025 à 19:04 UTCmonitoring

   A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now.

4. 16 décembre 2025 à 16:06 UTCresolved

   This incident has been resolved.