Historique des pannes de Atera

1. 27 octobre 2026 à 14:39 UTCinvestigating

   Certains clients sont incapables d'accéder à app.atera.com. Cloudflare a identifié un problème de tiers affectant le trafic qui passe par les pare-feu fournisseurs externes après les mises à niveau récentes du firmware. Les clients touchés peuvent voir: ERR TIMED OUT sur les sites web HTTPS standard ERR EMPTY RESPONSE sur les ports HTTPS non standard (par exemple 8443) Cloudflare indique que cela ne peut être résolu que par des modifications du côté client, dans le logiciel de pare-feu ou la configuration du réseau. Si vous êtes affecté, veuillez consulter votre fournisseur de pare-feu ou votre équipe réseau. Pour plus de détails, consulter le site suivant: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

2. 27 octobre 2026 à 15:23 UTCmonitoring

   Cloudflare a implémenté une correction. Pour plus de détails, consulter le site suivant: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

3. 27 octobre 2026 à 15:31 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 19 octobre 2026 à 06:27 UTCinvestigating

   Nous vivons actuellement des connexions lentes ou défaillantes. Certains utilisateurs peuvent ne pas pouvoir se connecter ou voir de longs temps de chargement. Notre équipe enquête et nous partagerons une mise à jour sous peu.

2. 19 octobre 2026 à 06:57 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 19 octobre 2026 à 07:37 UTCidentified

   Nous avons apporté des changements au niveau de la base de données pour régler le problème du rendement. Nous regardons maintenant de près les résultats et nous fournirons bientôt une autre mise à jour.

4. 19 octobre 2026 à 14:21 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 19 octobre 2026 à 18:56 UTCmonitoring

   Nous restons à l'affût de tout autre problème.

6. 20 octobre 2026 à 07:34 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 octobre 2026 à 12:48 UTCinvestigating

   Nous sommes actuellement en retard avec les codes de vérification SMS 2FA pour les services, y compris la fonction Work From Home, en raison d'une panne partielle avec Twilio, notre fournisseur tiers.

2. 14 octobre 2026 à 07:10 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juin 2026 à 04:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22 juin 2026 à 04:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 juin 2026 à 07:21 UTCresolved

   This incident has been resolved

1. 11 juin 2026 à 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23 juin 2026 à 13:52 UTCresolved

   This incident has been resolved.

1. 9 juin 2026 à 07:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9 juin 2026 à 08:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 juin 2026 à 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 juin 2026 à 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 juin 2026 à 12:31 UTCresolved

   This incident has been resolved.

1. 2 avril 2026 à 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2 avril 2026 à 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2 avril 2026 à 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2 avril 2026 à 22:50 UTCresolved

   The issue has been identified and resolved.

1. 9 mars 2026 à 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9 mars 2026 à 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 mars 2026 à 17:11 UTCresolved

   This incident has been resolved.

1. 9 mars 2026 à 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9 mars 2026 à 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 mars 2026 à 15:24 UTCresolved

   This incident has been resolved.

1. 22 février 2026 à 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22 février 2026 à 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 février 2026 à 19:08 UTCresolved

   This incident has been resolved.

1. 11 février 2026 à 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12 février 2026 à 00:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12 février 2026 à 01:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 février 2026 à 01:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 février 2026 à 01:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12 février 2026 à 01:30 UTCresolved

   This incident has been resolved.

1. 12 janvier 2026 à 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 janvier 2026 à 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 janvier 2026 à 15:08 UTCresolved

   This incident has been resolved.

1. 12 janvier 2026 à 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 janvier 2026 à 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12 janvier 2026 à 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 janvier 2026 à 11:38 UTCresolved

   This incident has been resolved.

1. 5 janvier 2026 à 07:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5 janvier 2026 à 07:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 janvier 2026 à 07:47 UTCresolved

   This incident has been resolved.

1. 5 décembre 2025 à 09:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5 décembre 2025 à 09:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5 décembre 2025 à 10:18 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18 novembre 2025 à 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18 novembre 2025 à 16:12 UTCresolved

   This incident has been resolved.

1. 11 septembre 2025 à 07:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11 septembre 2025 à 08:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 septembre 2025 à 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24 juillet 2025 à 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24 juillet 2025 à 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 juillet 2025 à 16:32 UTCresolved

   This incident has been resolved.

1. 22 juillet 2025 à 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22 juillet 2025 à 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22 juillet 2025 à 16:28 UTCresolved

   This incident has been resolved.

1. 17 juillet 2025 à 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17 juillet 2025 à 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 juillet 2025 à 17:11 UTCresolved

   This incident has been resolved.