Historique des pannes de Axcelerate

1. 1 septembre 2026 à 01:20 UTCinvestigating

   Nous avons détecté des performances du système plus lentes que prévu et sommes actuellement en train d'enquêter.

2. 1 septembre 2026 à 01:36 UTCmonitoring

   Nous avons identifié la cause du problème et continuerons à surveiller la situation lorsque les serveurs aXcelerate retourneront à un état stable.

3. 1 septembre 2026 à 02:00 UTCresolved

   Nous sommes heureux d'annoncer que les problèmes de serveur rencontrés précédemment ont été résolus.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 août 2026 à 07:32 UTCinvestigating

   We are currently investigating an issue affecting the Client Portal. We are working on a resolution for this issue.

2. 5 août 2026 à 09:27 UTCresolved

   This incident has been resolved.

1. 1 juin 2026 à 23:45 UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2 juin 2026 à 02:01 UTCresolved

   This incident has been resolved.

1. 25 mai 2026 à 06:03 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 25 mai 2026 à 06:06 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 25 mai 2026 à 06:48 UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 14 mai 2026 à 02:19 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 14 mai 2026 à 02:30 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 14 mai 2026 à 02:50 UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 25 mars 2026 à 23:06 UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 25 mars 2026 à 23:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 mars 2026 à 23:39 UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 26 mars 2026 à 00:12 UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 27 février 2026 à 00:22 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 27 février 2026 à 00:45 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 27 février 2026 à 02:33 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 1 février 2026 à 23:02 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 1 février 2026 à 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 février 2026 à 23:27 UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 12 janvier 2026 à 04:52 UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 12 janvier 2026 à 06:53 UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 13 janvier 2026 à 05:13 UTCresolved

   This incident has been resolved.

1. 9 janvier 2026 à 00:27 UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 11 janvier 2026 à 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 janvier 2026 à 00:37 UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 26 novembre 2025 à 22:08 UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 27 novembre 2025 à 01:00 UTCresolved

   This incident has been resolved.

1. 15 octobre 2025 à 23:54 UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 16 octobre 2025 à 00:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 octobre 2025 à 01:20 UTCresolved

   This incident has been resolved.

1. 30 septembre 2025 à 04:52 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 30 septembre 2025 à 05:19 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 30 septembre 2025 à 05:48 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 18 septembre 2025 à 05:52 UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 18 septembre 2025 à 05:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 septembre 2025 à 06:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 septembre 2025 à 08:48 UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 14 septembre 2025 à 23:51 UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 3 septembre 2025 à 09:13 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 3 septembre 2025 à 09:48 UTCresolved

   This incident has been resolved.

1. 6 juillet 2025 à 22:53 UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 6 juillet 2025 à 23:43 UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 7 juillet 2025 à 05:09 UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 7 juillet 2025 à 05:10 UTCresolved

   This incident has been resolved.

1. 17 juin 2025 à 23:56 UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 18 juin 2025 à 00:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 juin 2025 à 02:09 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 18 juin 2025 à 02:49 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 29 mai 2025 à 23:48 UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 30 mai 2025 à 01:35 UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 29 mai 2025 à 23:27 UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 30 mai 2025 à 01:07 UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.