Historique des pannes de Brainpop

1. 26 octobre 2026 à 18:07 UTCinvestigating

   Nous sommes conscients d'un problème empêchant les vidéos de charger à travers les produits BrainPOP. Nous avons identifié la cause avec un de nos fournisseurs de services, qui travaille activement sur une solution. D'autres caractéristiques du site demeurent disponibles. Nous publierons une mise à jour dès que les vidéos fonctionnent à nouveau. Nous nous excusons pour la perturbation de votre classe.

2. 26 octobre 2026 à 19:18 UTCmonitoring

   Une correction a été mise en place et les vidéos sont à nouveau chargées dans les produits BrainPOP. Nous continuons à surveiller pour confirmer que tout est entièrement restauré.

3. 26 octobre 2026 à 20:01 UTCresolved

   Cette question a été résolue. La panne a été causée par un problème avec un de nos fournisseurs de services tiers. Les vidéos étaient indisponibles dans les produits BrainPOP pendant environ 2 heures cet après-midi et sont maintenant chargées normalement. Merci de votre patience, et nous nous excusons pour la perturbation de votre classe.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 28 septembre 2026 à 14:20 UTCinvestigating

   Nous enquêtons actuellement sur un problème causant des défaillances de connexion pour certains utilisateurs qui se connectent via Google Single Sign-On (SSO). Cela affecte un sous-ensemble de comptes scolaires et de district. Notre équipe d'ingénierie travaille activement à identifier la cause, et nous publierons une mise à jour dès que nous aurons plus d'informations.

2. 28 septembre 2026 à 16:14 UTCresolved

   Cet incident a été résolu. Plus tôt aujourd'hui, certains utilisateurs ont connu des défaillances de connexion via Google Single Sign-On (SSO), affectant un sous-ensemble de comptes scolaires et de district. Notre équipe d'ingénierie a identifié la cause sous-jacente et a déployé une correction, qui a été vérifiée comme la restauration d'un accès normal. Connexion Google SSO fonctionne normalement. Nous nous excusons de tout inconvénient que cela pourrait avoir causé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 juillet 2026 à 18:10 UTCinvestigating

   Nous avons identifié un problème de performance de la base de données qui affecte certaines fonctionnalités liées aux comptes et aux activités des étudiants aujourd'hui. Certains utilisateurs peuvent rencontrer des erreurs ou des retards avec la création de compte, le statut de compte, ou l'activité d'enregistrement/synchronisation et le progrès. Nous appliquons une solution maintenant. Pendant cette fenêtre (environ 1 heure), certaines fonctionnalités impliquant l'économie ou la synchronisation de l'activité étudiante peuvent être temporairement dégradées ou indisponibles. La plupart des fonctionnalités du site devraient rester normales. Nous publierons une mise à jour une fois la correction terminée et confirmée résolue.

2. 20 juillet 2026 à 20:49 UTCresolved

   La correction a été appliquée et nous avons confirmé que la création de compte, le statut de compte et l'économie/synchronisation d'activité fonctionnent normalement. Toutes les fonctionnalités affectées sont de retour à la normale. Merci de votre patience pendant que nous avons résolu cela.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 mai 2026 à 13:01 UTCinvestigating

   this is a test

2. 18 mai 2026 à 13:02 UTCresolved

   test complete

1. 12 mai 2026 à 15:56 UTCinvestigating

   We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

2. 12 mai 2026 à 18:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 mai 2026 à 18:14 UTCresolved

   We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.

1. 12 mai 2026 à 14:12 UTCinvestigating

   We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

2. 12 mai 2026 à 14:50 UTCinvestigating

   We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.

3. 12 mai 2026 à 15:04 UTCresolved

   BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption.

1. 15 avril 2026 à 17:51 UTCinvestigating

   We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

2. 15 avril 2026 à 18:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 avril 2026 à 18:10 UTCresolved

   The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this.

1. 20 octobre 2025 à 13:44 UTCinvestigating

   We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

2. 20 octobre 2025 à 13:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 octobre 2025 à 19:36 UTCmonitoring

   As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.

4. 20 octobre 2025 à 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 octobre 2025 à 23:45 UTCresolved

   As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.

1. 10 mars 2025 à 13:35 UTCinvestigating

   Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

2. 10 mars 2025 à 13:36 UTCinvestigating

   We will provide updates as we work toward a resolution.

3. 10 mars 2025 à 14:55 UTCinvestigating

   We are continuing to investigate this issue.

4. 10 mars 2025 à 15:55 UTCresolved

   Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

1. 2 juillet 2024 à 12:55 UTCinvestigating

   Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

2. 2 juillet 2024 à 14:25 UTCinvestigating

   We are continuing to investigate this issue with our provider.

3. 2 juillet 2024 à 16:30 UTCidentified

   A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

4. 2 juillet 2024 à 17:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 juillet 2024 à 17:29 UTCresolved

   This incident has been resolved.

1. 20 mai 2024 à 15:21 UTCinvestigating

   We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

2. 20 mai 2024 à 17:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 mai 2024 à 18:02 UTCresolved

   This incident has been resolved.

1. 11 janvier 2024 à 21:25 UTCinvestigating

   Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

2. 11 janvier 2024 à 22:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 janvier 2024 à 15:36 UTCresolved

   This incident has been resolved.

1. 17 août 2023 à 14:14 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 17 août 2023 à 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 août 2023 à 14:46 UTCresolved

   This incident has been resolved.

1. 28 novembre 2022 à 14:42 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 28 novembre 2022 à 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 novembre 2022 à 16:01 UTCresolved

   This incident has been resolved.

1. 1 août 2021 à 00:00 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

2. 1 août 2021 à 00:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 août 2021 à 00:06 UTCresolved

   This incident has been resolved.

1. 19 juillet 2021 à 19:54 UTCinvestigating

   We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

2. 19 juillet 2021 à 20:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 juillet 2021 à 20:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 19 juillet 2021 à 21:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 juillet 2021 à 21:25 UTCresolved

   This incident has been resolved.

1. 12 janvier 2021 à 19:01 UTCidentified

   Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 12 janvier 2021 à 19:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 janvier 2021 à 19:29 UTCresolved

   This incident has been resolved.

1. 4 décembre 2020 à 19:16 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 4 décembre 2020 à 20:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 décembre 2020 à 22:23 UTCresolved

   This incident has been resolved.

1. 19 novembre 2020 à 18:21 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 19 novembre 2020 à 18:38 UTCmonitoring

   Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

3. 19 novembre 2020 à 19:16 UTCresolved

   This incident has been resolved.

1. 9 octobre 2020 à 11:41 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 9 octobre 2020 à 12:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 octobre 2020 à 13:54 UTCidentified

   Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

4. 9 octobre 2020 à 15:14 UTCidentified

   We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

5. 9 octobre 2020 à 17:01 UTCidentified

   We are continuing to work on a fix for this issue.

6. 9 octobre 2020 à 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 9 octobre 2020 à 17:49 UTCmonitoring

   We are continuing to monitor for any further issues, but site service has been restored.

8. 9 octobre 2020 à 18:10 UTCresolved

   This incident has been resolved.