Historique des pannes de Breadcrumb

1. 19 août 2026 à 18:10 UTCinvestigating

   L'équipe d'Ingénierie Upserve a identifié un problème causant une augmentation des erreurs de commande en ligne. Notre équipe enquête sur la cause et mettra à jour une fois les informations disponibles.

2. 19 août 2026 à 19:15 UTCresolved

   L'équipe d'ingénierie Upserve a résolu un problème entraînant une augmentation des erreurs de commande en ligne. Si vous rencontrez des problèmes avec la commande en ligne, veuillez contacter le support.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 juillet 2026 à 19:11 UTCinvestigating

   L'équipe d'ingénierie d'Upserve est au courant d'un problème touchant l'inventaire d'Upserve, y compris les rapports et l'incapacité de modifier les comptes. Une correction est en cours, et les clients devraient commencer à voir la récupération au cours des prochaines heures. D'ici là, les clients peuvent continuer à connaître des performances dégradées. Nous publierons une autre mise à jour une fois que le problème sera complètement résolu.

2. 24 juillet 2026 à 21:38 UTCresolved

   Nous croyons que cet incident doit être résolu, et que le système d'inventaires d'upserve fonctionne normalement actuellement. Cependant, la cause profonde de l'incident a entraîné des données de comptage incohérentes et des mises à jour manquantes des bons de commande pour certains clients pendant la période visée. Nous recommandons fortement aux clients de faire des renvois aux factures fournies par le fournisseur pour les commandes reçues ou passées depuis le 14 juillet. Nous recommandons également d'effectuer un nouveau comptage pour s'assurer que ces valeurs sont exactes. Si vous continuez d'éprouver des divergences après ces étapes, veuillez communiquer avec notre équipe de soutien pour obtenir des détails pertinents, y compris la date et l'heure approximatives de la mise à jour prévue et toute documentation à l'appui (comme les factures ou les captures d'écran), afin que nous puissions mener une enquête plus approfondie.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 21 juillet 2026 à 21:00 UTCinvestigating

   L'équipe d'ingénierie d'Upserve est au courant d'un problème touchant l'inventaire d'Upserve, y compris les rapports et l'incapacité de modifier les comptes. Une correction est en cours, et les clients devraient commencer à voir la récupération au cours des prochaines heures. D'ici là, les clients peuvent continuer à connaître des performances dégradées. Nous publierons une autre mise à jour une fois que le problème sera complètement résolu.

2. 21 juillet 2026 à 21:02 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 21 juillet 2026 à 23:14 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 22 juillet 2026 à 22:10 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 octobre 2025 à 14:41 UTCidentified

   We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

2. 20 octobre 2025 à 23:23 UTCmonitoring

   Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.

3. 21 octobre 2025 à 02:06 UTCresolved

   This incident has been resolved.

1. 12 juin 2025 à 19:13 UTCinvestigating

   We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.

2. 12 juin 2025 à 19:42 UTCmonitoring

   Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.

3. 12 juin 2025 à 21:40 UTCmonitoring

   Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.

4. 12 juin 2025 à 23:17 UTCresolved

   This incident has been resolved.

1. 27 mai 2025 à 14:10 UTCidentified

   The U-Series team is aware of an issue with a third-party partner that is currently preventing access to hq.upserve.com. While we await updates from the partner, please use hq.breadcrumb.com or app.upserve.com to access your HQ Back Office. We will share more information as it becomes available. Thank you for your patience.

2. 27 mai 2025 à 16:43 UTCresolved

   This incident has been resolved.

1. 29 avril 2025 à 20:41 UTCidentified

   Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

2. 29 avril 2025 à 23:29 UTCmonitoring

   Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.

3. 29 avril 2025 à 23:56 UTCresolved

   Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.

1. 29 janvier 2025 à 18:01 UTCmonitoring

   The U-Series team is aware of an issue affecting performance for Online Ordering customers. We are actively investigating and will provide an update as soon as we have more information."

2. 29 janvier 2025 à 20:03 UTCresolved

   This incident has been resolved.

1. 16 décembre 2024 à 18:36 UTCidentified

   The Lightspeed Restaurant U-Series team is aware of an issue affecting a small number of customers using Mobile Tap readers, which may result in payment deposit delays for some transactions. The U-Series team is actively working on a fix and will ensure that any failed authorizations are captured.

2. 17 décembre 2024 à 15:40 UTCmonitoring

   A fix for the payment deposit delay affecting a small number of customers using Mobile Tap readers has been released in version 3.18.2 as of 12/17/24. Please update your terminals to prevent any further disruption to payments. The U-Series team is actively working to capture any failed authorizations caused by this issue.

3. 17 décembre 2024 à 22:12 UTCresolved

   The U-Series team has attempted the capture of all affected payments caused by the issue impacting customers using Mobile Tap payments. We will continue monitoring and capturing any new affected payments over the next few days. This issue has been permanently resolved in version 3.18.2, which is now available for download on the App Store.

1. 7 décembre 2024 à 00:51 UTCinvestigating

   We are currently investigating this issue.

2. 7 décembre 2024 à 01:36 UTCmonitoring

   We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 7 décembre 2024 à 02:15 UTCresolved

   Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 16 avril 2024 à 21:35 UTCidentified

   We are experiencing an issue that may cause a delay in reporting for some customers on their HQ Back Office.

2. 16 avril 2024 à 21:36 UTCidentified

   We have identified an issue that may cause a delay in reporting for some customers in their HQ Back Office.

3. 17 avril 2024 à 00:57 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Customers should no longer have delays in reporting on their HQ Back Office.

4. 17 avril 2024 à 01:07 UTCresolved

   This incident has been resolved.

1. 15 novembre 2023 à 21:37 UTCinvestigating

   Our engineering team is aware of an issue that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will update as soon as we have more information.

2. 15 novembre 2023 à 21:57 UTCidentified

   Our engineering team has identified an issue due to a 3rd party provider that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will continue to update as soon as we have more information.

3. 15 novembre 2023 à 23:46 UTCidentified

   Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

4. 16 novembre 2023 à 00:39 UTCidentified

   Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

5. 16 novembre 2023 à 02:20 UTCidentified

   Our engineering team remains actively engaged with our third-party provider to address the service disruption. Updates will be shared as soon as more information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from the ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments, printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

6. 16 novembre 2023 à 03:12 UTCmonitoring

   Our engineering team has worked with our third-party provider to mitigate an issue causing some merchants to encounter a service disruption. We have observed a gradual recovery with some merchants returning to normal operations that were previously unable to access their Lightspeed U-Series Point of Sale. We will continue to monitor for the full recovery of all merchants before resolving.

7. 16 novembre 2023 à 15:11 UTCmonitoring

   Our engineering team has worked with our third-party provider to resolve an incident that caused some merchants to encounter a service disruption. We have observed merchants return to normal operations. We are still working to correct reporting inconsistencies from the outage. We will continue to provide updates on our status page.

8. 18 novembre 2023 à 00:24 UTCmonitoring

   Our engineering team has begun successfully capturing delayed payments from the November 15th U-Series Outage. This process will continue throughout the weekend. Note that this work only affects payments and that reporting in HQ will continue to be inconsistent until further investigation can be done into potential recovery for that data. Thank you for your continued patience as this process continues in the coming days. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

9. 18 novembre 2023 à 05:03 UTCmonitoring

   Our engineering team has successfully completed the capturing of all delayed payments from the November 15th U-Series outage. These payments will be deposited on Monday in correlation with the normal deposit schedule. HQ Reports remain inconsistent and our team will now shift focus to reconciling this data next week. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

10. 20 novembre 2023 à 16:54 UTCmonitoring

    Our engineering team is making progress on reconciling delayed reporting data in response to the November 15th U-Series outage. Our focus this week remains on recovering as much of this data as possible. While this occurs, HQ reporting will remain inconsistent. All delayed payments from the outage were captured last week and should have been deposited today in correlation with the normal deposit schedule. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. For the best performance, make sure all your terminals are running the latest version of the application available in the app store, if you haven't already done so. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

11. 22 novembre 2023 à 18:19 UTCmonitoring

    Our engineering team has successfully completed the reinstatement of all recoverable data in relation to the November 15th Google Cloud Platform outage that affected U-Series customers. These recovery efforts include both payments and HQ reporting. All payments are captured and all information in HQ is up to date. If there are still inconsistencies in your payments or reporting, or if you have any questions, please reach out to support via chat at help.upserve.com or via phone at 855-664-8335.

12. 22 novembre 2023 à 18:21 UTCresolved

    This incident has been resolved.

1. 14 novembre 2023 à 15:30 UTCidentified

   We identified an issue causing some customers to have difficulty generating U-Series POS Reports.

2. 14 novembre 2023 à 17:07 UTCidentified

   We have identified an issue that is causing a very small subset of customers to encounter difficulty when generating U-Series POS Reports.

3. 14 novembre 2023 à 18:07 UTCresolved

   Our engineering team has implemented a solution to address the issue that was causing challenges for certain merchants in generating U-Series POS Reports. Those merchants who previously faced difficulties in generating U-Series POS reports should now experience a return to regular operation.

1. 28 août 2023 à 00:28 UTCinvestigating

   There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.

2. 28 août 2023 à 00:59 UTCresolved

   The incident with utilizing Gift Cards, is now fully resolved. You can continue to redeem, check balance, and load Gift Cards. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 18 juillet 2023 à 02:24 UTCinvestigating

   Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

2. 18 juillet 2023 à 02:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 juillet 2023 à 02:53 UTCidentified

   Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.

4. 18 juillet 2023 à 03:36 UTCresolved

   Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com

1. 19 mai 2023 à 14:37 UTCidentified

   Our engineering team has identified issues with syncing on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

2. 19 mai 2023 à 15:05 UTCidentified

   We are continuing to mitigate syncing issues on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 19 mai 2023 à 15:55 UTCresolved

   Our engineering team has applied a resolution related to syncing issues on the Point of Sale and HQ. All systems at this time should be operational. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 30 mars 2023 à 19:33 UTCinvestigating

   Lightspeed U-Series technical operations team is actively investigating reports of chat-based support experiencing connectivity issues due to a Third Party partner. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure and remains 100% functional.

2. 30 mars 2023 à 19:56 UTCmonitoring

   Our 3rd party chat provider, has resolved an incident with their chat service. Customers contacting U-Series support via chat will now able to reach a support agent in-app or on help.upserve.com. U-Series platform infrastructure is and remains 100% functional.

3. 30 mars 2023 à 20:01 UTCresolved

   Our 3rd party chat provider, has resolved an incident with their chat service. Customers contacting Upserve support via chat will now able to reach a support agent in-app or on help.upserve.com. Upserve platform infrastructure is and remains 100% functional

1. 16 mars 2023 à 22:53 UTCidentified

   Our engineering team has identified an issue with the standalone analytics at app.upserve.com. Resolution is now underway.

2. 16 mars 2023 à 23:15 UTCmonitoring

   Our engineering team has implemented a fix to the issue that was causing difficulties for some merchants logging into app.upserve.com.

3. 17 mars 2023 à 00:20 UTCresolved

   Our engineering team has resolved the issue that was causing difficulties for some merchants logging into HQ at app.upserve.com. Merchants who previously encountered difficulties while attempting to log in should now be able to do so without any issues.

1. 10 mars 2023 à 01:42 UTCinvestigating

   Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

2. 10 mars 2023 à 02:04 UTCmonitoring

   Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 10 mars 2023 à 02:48 UTCresolved

   Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 23 décembre 2022 à 00:41 UTCinvestigating

   There are currently reports of a 3rd party Incident for merchants utilizing gift cards. Our team is reaching out to TCC, The Customer Connection, for more details. Please note that Upserve infrastructure is 100% functional.

2. 23 décembre 2022 à 15:19 UTCresolved

   We have seen recovery with gift cards for TCC a 3rd party integration. Please note that Upserve infrastructure is still 100% functional. Please contact us through chat if you see any further issues.