Historique des pannes de Bugcrowd

1. 15 septembre 2026 à 06:07 UTCinvestigating

   Il y a un problème dans la plate-forme affectant le traitement des emplois asynchrones, en particulier ceux liés à la recherche et aux index. Nous enquêtons actuellement sur cette question et nous allons la mettre à jour sous peu.

2. 15 septembre 2026 à 07:05 UTCidentified

   Nous croyons avoir identifié la cause (un service dépendant lent dans un appel d'indexation asynchrone) et sommes en train de pousser une correction.

3. 15 septembre 2026 à 08:21 UTCidentified

   Le changement poussé n'a pas donné de solution, nous continuons à travailler sur la question et à l'explorer plus en profondeur.

4. 15 septembre 2026 à 09:14 UTCidentified

   Une correction a été déployée et des files d'attente asynchrones sont en cours de traitement (ainsi que l'arriéré).

5. 15 septembre 2026 à 09:15 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

6. 15 septembre 2026 à 10:00 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 février 2026 à 05:08 UTCidentified

   We have identified an issue with Hacker / Researcher logins to the platform - currently you may receive a 500 error when logging in. We have applied a fix and are awaiting that to take effect.

2. 26 février 2026 à 05:25 UTCmonitoring

   Logins should be functioning as normal, but we will continue monitoring the situation.

3. 26 février 2026 à 05:33 UTCresolved

   This incident has been resolved.

1. 22 octobre 2025 à 00:14 UTCinvestigating

   There's an ongoing issue in Tracker that is resulting in users experiencing 500 HTTP responses from the server. We have found a potential cause for this and currently working towards fixing this asap.

2. 22 octobre 2025 à 00:30 UTCmonitoring

   We have applied a fix for this and currently monitoring the issue.

3. 22 octobre 2025 à 00:50 UTCresolved

   This incident has been resolved.

1. 24 juillet 2025 à 21:33 UTCinvestigating

   We're currently working with a vendor to resolve an issue in our authentication processes, at the moment new users, users who haven't haven't logged in for awhile, and users who have changed their password will be unable to login to the platform.

2. 25 juillet 2025 à 01:28 UTCmonitoring

   We've implemented a remediation and are now recovering.

3. 25 juillet 2025 à 02:15 UTCresolved

   This incident has been resolved.

1. 10 avril 2025 à 18:45 UTCidentified

   We've identified another issue that is preventing us from sending platform emails and are working with our vendor to get it resolved but there is no ETA currently.

2. 11 avril 2025 à 06:50 UTCresolved

   Email sending from the platform is functional again.

1. 9 avril 2025 à 01:18 UTCidentified

   We've identified an issue that is preventing us from sending platform emails (e.g. program updates, password resets, etc). We are working on a fix but there is no ETA currently.

2. 9 avril 2025 à 05:20 UTCresolved

   Email sending from the platform is functional again.

1. 14 novembre 2024 à 03:02 UTCidentified

   An issue with request rate-limiting is/was preventing POST requests from competing correctly. A fix is being deployed.

2. 14 novembre 2024 à 03:21 UTCresolved

   This incident has been resolved.

1. 11 septembre 2024 à 01:24 UTCidentified

   A dependency upgrade has caused unexpected errors in our production environment. The team is reverting the code change and we expect the error to be resolved in the next 20 minutes.

2. 11 septembre 2024 à 01:51 UTCresolved

   This incident has been resolved.

1. 8 août 2024 à 01:24 UTCinvestigating

   Currently the tracker portal, researcher portal and even the marketing site is down. We are investigating the issue. We will keep you posted on the progress.

2. 8 août 2024 à 01:37 UTCresolved

   We have identified the problem and applied a fix for the issue. The services are now back up and we are currently monitoring the platform.

1. 4 juillet 2024 à 10:20 UTCidentified

   Monitoring has alerted us to an issue with incoming webhook processing. The issue with the backend service has been identified and we are taking steps to remediate it, but while this is occurring there will be delays in inbound webhook processing.

2. 4 juillet 2024 à 11:21 UTCmonitoring

   The backend service that processes inbound webhooks has recovered, and is processing the backlog of webhook events.

3. 4 juillet 2024 à 11:28 UTCresolved

   Backlog processing has completed, systems have returned to normal.

1. 8 mars 2024 à 05:21 UTCinvestigating

   One of our internal services is experiencing errors. We have initiated a workaround and meanwhile investigating the cause. You may notice several parts of the tracker and researcher portal might be resulting in errors as a result of this.

2. 8 mars 2024 à 06:02 UTCinvestigating

   We have applied a temporary fix for the issue and the error rate has dropped. We are continuing to monitor and also investigating the root cause.

3. 8 mars 2024 à 06:27 UTCresolved

   Root cause has been identified and the issue has been resolved. We will continue to monitor though.

1. 14 juin 2023 à 02:01 UTCinvestigating

   We are currently experiencing issues with the outbound webhooks being broken. We are diagnosing this and will update the progress along the way.

2. 14 juin 2023 à 02:34 UTCidentified

   Our proxy was experiencing problems due to unexpected behaviour of the dependant AWS service(s). The exact root cause is still unclear and we have filed a support ticket with AWS to understand the same.

3. 14 juin 2023 à 02:40 UTCresolved

   The issue has resolved automatically. Will co-ordinate with the cloud provider support team for the RCA.

1. 14 mars 2023 à 06:22 UTCidentified

   We've identified that there is an issue with the tracker and researcher portal currently that is causing the site to either not load, or load very slowly. We are working to rectify the problem.

2. 14 mars 2023 à 07:06 UTCmonitoring

   A fix is rolling out and site performance should be returning to normal.

3. 14 mars 2023 à 07:46 UTCresolved

   This incident has been resolved.

1. 8 février 2023 à 01:54 UTCidentified

   We are investigating an issue with indexed submissions and search currently - some functions involving submission retrieval are impacted at the moment.

2. 8 février 2023 à 02:29 UTCidentified

   We have identified a fix and are currently rolling it out.

3. 8 février 2023 à 02:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 février 2023 à 03:13 UTCresolved

   This incident has been resolved.

1. 3 décembre 2022 à 22:22 UTCidentified

   A mail provider is having issues which is leading to researcher emails going to bugcrowdninja.com addresses being delayed or not delivered. We are currently working with the provider to rectify the issue.

2. 4 décembre 2022 à 03:08 UTCresolved

   The mail provider has resolved the issue.

1. 28 juin 2022 à 02:14 UTCmonitoring

   The previous maintenance was resolved early, and maintenance is still continuing. We will update on this new incident until the maintenance is complete.

2. 28 juin 2022 à 02:33 UTCresolved

   Database maintenance has been completed.

1. 21 juin 2022 à 06:46 UTCidentified

   We have identified a current issue with our CDN that fronts all of the Bugcrowd sites. While this is ongoing, Bugcrowd is currently unavailable. Incoming and outgoing webhooks are unaffected.

2. 21 juin 2022 à 07:24 UTCmonitoring

   The CDN has recovered and our sites are accessible. We are monitoring the situation.

3. 21 juin 2022 à 09:06 UTCresolved

   This incident has been resolved.

1. 8 juin 2021 à 10:24 UTCidentified

   www.bugcrowd.com and numerous other sites on the internet are currently suffering from an external provider's outage. We are continuing to monitor the situation and will provide further updates as they become available.

2. 8 juin 2021 à 11:22 UTCmonitoring

   The external provider issue is reportedly resolved and we are continuing to monitor availability.

3. 8 juin 2021 à 13:30 UTCresolved

   The external provider has resolved the issue, and www.bugcrowd.com is continuing to function normally.

1. 11 février 2021 à 23:07 UTCinvestigating

   Our API is experiencing elevated error rates. We are investigating and will keep you posted.

2. 12 février 2021 à 00:07 UTCresolved

   This incident has been resolved.

1. 13 septembre 2020 à 07:13 UTCinvestigating

   Our hosting provider for our home page is having issues. We are investigating

2. 13 septembre 2020 à 07:29 UTCmonitoring

   Our provider appears to have resolved the issue. We will continue to monitor

3. 13 septembre 2020 à 07:51 UTCresolved

   This incident has been resolved.