Historique des pannes de Callfire

A key industry partner is experiencing delays with the provisioning of new numbers. New customers completing carrier registration and existing customers purchasing a new number for texting may be affected. This issue is currently affecting many in our industry. If you have recently submitted your carrier registration, we recommend subscribing to our status page so that you’ll receive the all latest updates as we learn more from our partner - - they are expecting that they will have a resolution to this issue today. We deeply apologize for the inconvenience.

This incident has been resolved.

An outage with a core industry entity is causing delays with the provisioning of local numbers for texting. Voice services are not affected. We recommend that you refrain from switching SMS service to a new number at this time, if you have an existing number that is already live. We will share more information as soon as we've received an update from our industry partners.

The provisioning outage has been resolved. Thank you for patience.

We are continuing to work on a fix for this issue.

Our systems are currently up and running. Thank you for your patience

We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.

We are currently operational, thank you for your patience.

Update - The system is currently operational. We are continuing to monitor for intermittent platform disruptions.

Our emergency response team continues to monitor our systems 24/7. Our Engineers continue to work on several fixes and optimizations that are cumulatively working well. The platform has not had any downtime since Friday morning May 26th. We will continue to update once resolved.

All systems are operational since 5/26, with the exception of a brief and unrelated issue on 6/23. Note that we will be deprecating this statuspage. Moving forward, please subscribe to our new statuspage https://status.eztexting.com/ where we will share updates for both the Callfire and EZ Texting brands.

CallFire systems are currently performing more slowly than usual. Please be advised that your campaigns continued to be processed. We expect performance to improve shortly.

This incident has been resolved.

We are currently experiencing a system outage. Our engineers are aware of the situation and are working to resolve it. We apologize for the inconvenience.

This incident has been resolved.

Our downstream carriers are experiencing delays on sending and receiving on our 67076 Short Code. We are working with them to restore service.

Our upstream providers are experiencing transmission issues. SMS delivery to some mobile provider networks may be delayed or in some cases may fail. We are working diligently with all parties to ensure quick resolution of this issue and sincerely apologize for any inconvenience.

All messaging capability has been restored.

We are currently experiencing a system outage with several products. Our engineers are aware of the situation and are working to resolve it. We apologize for the inconvenience.

This incident has been resolved.

The CallFire platform is currently experiencing system delays. We are working to resolve the issue as quickly as possible.

This incident has been resolved.

The CallFire system is undergoing maintenance. This currently affects all reporting on our legacy platform. We are working to restore service as soon as possible.

This incident has been resolved.

We are currently experiencing a system outage. Our engineers are aware of the situation and are working to resolve it. We apologize for the inconvenience.

This incident has been resolved.

CallFire has identified intermittent failures when sending SMS messages through certain carriers.  Our carriers are working to resolve the issue.

This incident has been resolved.

The CallFire website is currently performing slower than usual. Please be advised that your campaigns continue to be processed. We expect performance to improve shortly.

Website responsiveness has been resolved.

The CallFire platform is currently experiencing system delays. We are working to resolve the issue as quickly as possible. If you can, please consider moving to our new Tesla platform.

The capacity issue has been solved. If you have any questions about moving to our new platform, please contact one of our friendly Client Success Managers.

The CallFire platform is currently experiencing system delays. Voice calls are being reported slowly which can result in campaigns going out slower than usual. We are working to resolve the issue as quickly as possible.

The issue has been deemed resolved as of 8:00 AM PST. The CallFire engineering team will continue to monitor.

This issue is deemed resolved.

Our provider is currently having issues delivering messages over the 67076 short code. We are working with them to resolve the issue as quickly as possible.

The provider has resolved the issue. Text messages from the 67076 short code are now working.

The CallFire system is undergoing maintenance. This currently affects all products on our platform: Voice Broadcast, Cloud Call Center, Call Tracking, and SMS Text Messaging. We are working to restore service as soon as possible.

Maintenance is complete, Engineering teams are running final checks.

Smoke tests are complete.

The CallFire platform is currently experiencing system delays. We are working to resolve the issue as quickly as possible.

Contact list validations are working smoothly. The engineering team is monitoring the issue before marking it as being resolved.

After monitoring contact list validation, the engineering team has determined that the issue has been resolved.

The CallFire platform is currently experiencing system delays. We are working to resolve the issue as quickly as possible.

This incident has been resolved.

This includes all outbound: IVR, VB, and agent callbacks.

We are now working to query the timeouts and resend them.

We are investigating several issues now, including list validation and inbound SMS to long codes. Nothing is confirmed now. We will update.

Long code SMS issue repaired. Turning attention to list validation.

List validation is not universal. Two lists were found to have problems, and they are being addressed, but in general, the validation is working normally. Except for the power problems, the system is operational.