Historique des pannes de Catchpoint

1. 27 août 2026 à 19:36 UTCidentified

   Nous enquêtons actuellement sur une question touchant le portail touchant un très petit sous-ensemble de nos utilisateurs. Nous travaillons avec notre équipe d'ingénierie pour résoudre le problème.

2. 27 août 2026 à 21:54 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 28 août 2026 à 14:20 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 août 2026 à 13:44 UTCresolved

   We identified and resolved an issue affecting SSL tests running on the US East Backbone and Cloud nodes from August 14, 2026, at 10:28:00 UTC to 13:14:10 UTC.

1. 22 juin 2026 à 19:57 UTCinvestigating

   Nous enquêtons actuellement sur une question touchant les nœuds de base en Australie. Tous les autres nœuds fonctionnent normalement. Nous travaillons avec nos fournisseurs régionaux pour résoudre le problème le plus rapidement possible et fournirons des mises à jour dès qu'elles seront disponibles.

2. 26 juin 2026 à 16:23 UTCinvestigating

   Nous avons terminé la désaffectation de tous les nœuds de surveillance de Sydney et Melbourne, et ils sont maintenant pleinement opérationnels. Les autres nœuds d'Adelaide, de Brisbane et de Perth ne devraient pas être utilisés la semaine prochaine. Nous fournirons une autre mise à jour une fois terminée. Merci de votre patience alors que nous continuons à restaurer le service dans les autres endroits.

3. 30 juin 2026 à 08:05 UTCresolved

   Cet incident est maintenant résolu et tous les nœuds sont maintenant interrompus.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 11 mai 2026 à 20:04 UTCidentified

   We have identified an issue where certain alert emails may not be delivered to recipients. Our team is looking into this on priority and is currently investigating the cause and impact. We will provide an update as soon as we have more information. Please contact us at [email protected] if you need any further assistance or information.

2. 11 mai 2026 à 21:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 mai 2026 à 13:17 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 à 11:53 UTCinvestigating

   We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.

2. 8 mai 2026 à 12:12 UTCmonitoring

   A fix was implemented around 11:46 UTC for the issue. Data collection and test execution have resumed, and we are continuing to monitor the services.

3. 11 mai 2026 à 07:02 UTCresolved

   This incident has been resolved.

1. 29 avril 2026 à 14:39 UTCmonitoring

   We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.

2. 30 avril 2026 à 09:46 UTCresolved

   This incident has been resolved.

1. 24 avril 2026 à 07:57 UTCinvestigating

   We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

2. 24 avril 2026 à 08:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 avril 2026 à 11:59 UTCresolved

   This incident has been resolved.

1. 23 avril 2026 à 11:20 UTCinvestigating

   We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 23 avril 2026 à 11:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 avril 2026 à 15:14 UTCresolved

   This incident has been resolved.

1. 21 avril 2026 à 08:51 UTCmonitoring

   We have identified and resolved an issue that affected a subset of enterprise node customers between 07:09 and 08:42 UTC. Our investigation confirms that there was no impact to customer data. All services are now operating normally. We will continue to monitor the system to ensure stability.

2. 21 avril 2026 à 11:14 UTCresolved

   This incident has been resolved.

1. 15 avril 2026 à 11:01 UTCinvestigating

   We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 15 avril 2026 à 12:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 avril 2026 à 14:15 UTCresolved

   This incident has been resolved.

1. 10 mars 2026 à 21:53 UTCmonitoring

   Some Chrome-based tests were temporarily switched to Chrome Stable Version 89 between March 10, 2026 – 19:52 UTC and 20:15 UTC. As a result, tests configured to run on a higher Chrome browser version may have experienced failures during this time due to the version downgrade impacting monitoring behaviour. The issue has been resolved and all affected tests have been restored to their intended configurations.

2. 11 mars 2026 à 03:10 UTCresolved

   This incident has been resolved.

1. 6 février 2026 à 10:28 UTCinvestigating

   We are currently investigating an issue where recent modifications to tests are not going live. We will share updates as more information becomes available.

2. 6 février 2026 à 10:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 février 2026 à 05:52 UTCresolved

   This incident has been resolved.

1. 16 janvier 2026 à 06:52 UTCinvestigating

   A subset of historical capture data in the US-West region is currently unavailable. All real-time capture data is working expected.

2. 16 janvier 2026 à 14:29 UTCresolved

   This incident has been resolved.

1. 13 janvier 2026 à 15:09 UTCmonitoring

   We have identified an issue that resulted in a data gap between 14:37:22 and 14:49:01 UTC. The affected data has backfilled and We are closely monitoring the situation and will share updates as needed.

2. 13 janvier 2026 à 15:34 UTCresolved

   This incident has been resolved.

1. 12 décembre 2025 à 06:03 UTCinvestigating

   We are currently investigating an issue impacting the catchpoint portal. Some users may experience a blank page after logging in or when attempting to view records. Please note that tests and alerts continue to function as expected. Our team is actively working to resolve this as quickly as possible.

2. 12 décembre 2025 à 06:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 décembre 2025 à 06:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 décembre 2025 à 06:43 UTCresolved

   This incident has been resolved.

1. 11 décembre 2025 à 20:53 UTCinvestigating

   We are currently investigating an increase in reported ISP-related incidents in Internet Sonar. Further updates will be shared as soon as more information is available.

2. 11 décembre 2025 à 21:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 décembre 2025 à 01:42 UTCresolved

   This incident has been resolved.

1. 11 décembre 2025 à 15:17 UTCinvestigating

   We are investigating an issue that affected the REST API calls during 14:53 - 15:03 UTC. The tests and alerts were running as expected but the REST API calls might have failed intermittently.

2. 11 décembre 2025 à 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 décembre 2025 à 04:04 UTCresolved

   This incident has been resolved.

1. 11 décembre 2025 à 01:24 UTCmonitoring

   We are currently investigating an issue affecting a subset of users, which may result in errors when plotting data starting from 00:30 UTC. Our Engineering team has identified the issue and deployed a fix. We will continue to monitor and provide updates as more information becomes available.

2. 11 décembre 2025 à 15:16 UTCresolved

   This incident has been resolved.

1. 9 décembre 2025 à 13:28 UTCinvestigating

   We are currently investigating an issue that is causing failures in REST API calls. The failure began on December 09, 2025 at 12:48 UTC, and our teams are actively working to restore full functionality. At this time, your test data and alerts continue to operate as expected. We will provide additional updates as more information becomes available.

2. 9 décembre 2025 à 14:17 UTCinvestigating

   No errors have been observed since Dec 09, 2025 - 13:22 UTC, our team continues to investigate the issue and we shall keep you posted with the updates.

3. 9 décembre 2025 à 14:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 décembre 2025 à 23:33 UTCresolved

   This incident has been resolved.

1. 5 décembre 2025 à 18:53 UTCmonitoring

   On 5th December 2025, between 08:48 and 09:11 UTC, we experienced an issue with our CDN vendor that affected our REST API. During this time, users may have encountered failures with API calls. Our vendor has resolved the issue, and we are closely monitoring the situation. We appreciate your patience and will provide updates, as necessary.

2. 5 décembre 2025 à 23:08 UTCresolved

   This incident has been resolved.