Historique des pannes de Central 1

1. 11 août 2026 à 16:56 UTCinvestigating

   Nous enquêtons actuellement sur un problème potentiel ayant une incidence sur l'erreur de saisie des dépôts à distance (RDC) ou sur les dépôts mobiles. Vers 9 h 30, nous avons observé une augmentation des erreurs de CDR. À l'heure actuelle, nous travaillons à valider la portée et à confirmer si l'impact client est présent. Nous fournirons une mise à jour dans une heure ou plus tôt à mesure que plus d'information sera disponible. Central 1 - [email protected] - 1.888.889.7878 Option 1

2. 11 août 2026 à 17:22 UTCresolved

   Central 1 has confirmed that a service interruption impacted Remote Deposit Capture (RDC) between 2:05 a.m. PT and 10:13 a.m. PT (5:05 a.m. ET and 1:13 p.m. ET) on August 11, 2026. The disruption lasted approximately 8 hours and 8 minutes. During this period, members may have experienced errors when attempting to submit mobile cheque deposits through participating financial institution applications utilizing Central 1's RDC service. Service was fully restored at 10:13 a.m. PT (1:13 p.m. ET), and we continue to monitor the platform to ensure ongoing stability. A root cause analysis is being prioritized and will be completed as part of our standard incident management process.

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1. 10 août 2026 à 22:38 UTCidentified

   *** This notice is for credit unions who have Everlink as their switch provider. *** Please be advised that Everlink has suspended processing of new INT network POS and SCD traces. This includes trace follow-up requests for the INT network, due to a technical issue within the Everlink processing stream. The issue has been escalated with Everlink and their settlement agent, PPJV, and we are actively working with them toward resolution. There is no impact to POS and SCD trace processing for other networks, including ME2, ME3, and CI3. Further updates will be provided as more information becomes available. Central 1 - [email protected] - 1.888.889.7878 Option 1

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 31 juillet 2026 à 16:11 UTCinvestigating

   Le trader de change (FX Trader) via l'application Treasury Connect n'est actuellement pas disponible. Notre équipe technique enquête. Si vous avez besoin d'un échange urgent, veuillez communiquer avec notre ministère du Trésor à l'adresse tré[email protected] ou en composant le 1-800-661-6813 x 8487. Une mise à jour sera envoyée au plus tard à 10 h 30 PT (13 h 30 ET). Central 1 - [email protected] - 1.888.889.7878, presse 1

2. 31 juillet 2026 à 17:44 UTCresolved

   L'application Foreign Exchange (FX Trader) est maintenant disponible. Central 1 - [email protected] - 1.888.889.7878, presse 1

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 31 juillet 2026 à 13:00 UTCinvestigating

   Veuillez noter que nous avons actuellement des retards dans le traitement des télévirements sortants. Une fois qu'un fil a été approuvé, son statut peut rester dans un état en attente dans la file d'attente sortante. Nous travaillons activement avec toutes les équipes compétentes pour identifier et résoudre le problème le plus rapidement possible. Une mise à jour sera fournie d'ici 9 h 30 (HE) (12 h 30) ou plus tôt si des renseignements supplémentaires sont disponibles. Soutien 888 889 7878 Option 1 [email protected]

2. 31 juillet 2026 à 15:08 UTCresolved

   Central 1 a effectué une remise en état d'urgence de la file d'attente de traitement du fil, qui a résolu l'incident. Les transactions de fil sortant sont maintenant traitées avec succès, et tous les fils entrants qui ont été retardés à la suite de ce problème apparaissent maintenant correctement dans les files d'attente appropriées. Le problème a été atténué, et le traitement des fils a repris son cours normal et nous continuerons de surveiller les services. Soutien 888 889 7878 Option 1 [email protected]

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1. 22 juillet 2026 à 16:23 UTCresolved

   Veuillez noter que le déploiement de la version 774 (CHG172867) de Digital Banking Core, précédemment prévue pour le mercredi 22 juillet 2026 à 1 h (HE), n'a pas eu lieu comme prévu et a été retardé. La version est actuellement reportée. Nous communiquerons une mise à jour de la nouvelle date et de l'heure de déploiement dès qu'elle aura été confirmée. Nous nous excusons de tout inconvénient que cela peut causer et apprécions votre patience et votre compréhension. Si vous avez des questions, veuillez contacter: Central 1 - DigitalBanking [email protected] - 1.888.889.7878, option 2

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1. 15 juillet 2026 à 21:20 UTCmonitoring

   En raison d'un problème de transmission de fichiers, les paiements des factures EDI du 10 juillet à American Express (AMEX) ont été retardés. Nous travaillons activement avec AMEX et nous vous conseillerons une fois les paiements traités. Si vous avez des questions à ce sujet, veuillez contacter l'équipe centrale des opérations de paiement de 1 facture à [email protected].

2. 16 juillet 2026 à 22:19 UTCmonitoring

   Central 1 continue de travailler activement avec AMEX pour résoudre le problème le plus rapidement possible. Nous fournirons une autre mise à jour lorsque nous aurons des informations supplémentaires. Si vous avez des questions à ce sujet, veuillez contacter l'équipe centrale des opérations de paiement de 1 facture à [email protected].

3. 21 juillet 2026 à 22:20 UTCresolved

   Central 1 a résolu le problème avec AMEX. Tous les paiements seront affichés sur les comptes de facturation applicables à compter de la date de paiement initiale. Si vous avez des questions à ce sujet, veuillez contacter l'équipe centrale des opérations de paiement de 1 facture à [email protected].

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 19:18 UTCmonitoring

   En raison d'un problème de transmission des dossiers, les paiements des factures EDI du 11 juillet aux facturistes utilisant TD Canada Trust (TD Bank) ont été retardés. Nous travaillons activement avec la Banque TD et nous vous conseillerons une fois les paiements traités. Si vous avez des questions à ce sujet, veuillez contacter l'équipe centrale des opérations de paiement de 1 facture à [email protected].

2. 15 juillet 2026 à 21:17 UTCmonitoring

   Central 1 continue de travailler activement avec la Banque TD pour résoudre le problème le plus rapidement possible. Nous fournirons une autre mise à jour lorsque nous aurons des informations supplémentaires. Si vous avez des questions à ce sujet, veuillez contacter l'équipe centrale des opérations de paiement de 1 facture à [email protected].

3. 15 juillet 2026 à 23:07 UTCresolved

   Central 1 a réglé le problème avec TD Bank. Tous les paiements seront affichés sur les comptes de facturation applicables à compter de la date de paiement initiale. Si vous avez des questions à ce sujet, veuillez contacter l'équipe centrale des opérations de paiement de 1 facture à [email protected].

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 16:16 UTCresolved

   Veuillez noter que le déploiement de MDB, Forge Commercial, et CAS Online Release 527+528 (CHG170133), précédemment prévu pour le mardi 14 juillet 2026 à 1h00 PT (4h00 ET), n'a pas eu lieu comme prévu et a été retardé. La version est actuellement reportée. Nous communiquerons une mise à jour de la nouvelle date et de l'heure de déploiement dès qu'elle aura été confirmée. Nous nous excusons de tout inconvénient que cela peut causer et apprécions votre patience et votre compréhension. Si vous avez des questions, veuillez contacter: Central 1 - DigitalBanking [email protected] - 1.888.889.7878, option 2

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 14:00 UTCinvestigating

   Central 1 is aware that the OREC0707 file is delayed and not in the FTP directories. We are working on having the file available as soon as possible. An update will be provided by 9 am PT (12 pm ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 8 juillet 2026 à 14:53 UTCresolved

   The OREC0707 file is now available on the FTP server.

1. 6 juillet 2026 à 19:31 UTCmonitoring

   Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time. We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us. Central 1 – [email protected] – 1.888.889.7878 (press 1)

2. 6 juillet 2026 à 21:08 UTCmonitoring

   Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time. We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then.

3. 7 juillet 2026 à 11:29 UTCresolved

   Payments Canada has confirmed that TD has resolved its internal issue and that all impacted AFT payments have been successfully posted to the recipient accounts. Central 1 – [email protected] – 1.888.889.7878 (press 1)

1. 3 juillet 2026 à 18:32 UTCidentified

   Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed. Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible. We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 3 juillet 2026 à 18:57 UTCresolved

   Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29. Processing of these files is scheduled for this evening's bill payment processing cycle. Central 1 - [email protected] - 1.888.889.7878, press 1

1. 30 juin 2026 à 20:54 UTCinvestigating

   We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App. Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS. Members can continue to access the service by manually entering their card number and password if their saved login is unavailable. Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution. [email protected] - 1.888.889.7878 (option 2)

2. 8 juillet 2026 à 14:34 UTCinvestigating

   We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected. Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time. While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix. Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

1. 29 juin 2026 à 15:06 UTCidentified

   Credit unions have confirmed that the cash ordering domination drop-down remains blank even after using a fresh browser when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

2. 29 juin 2026 à 17:07 UTCidentified

   Organizations continue to experience issues with cash ordering. The drop-down menu remains blank, even when using a fresh browser during order placement. If your order is urgent, please submit it using the ServiceNow cash ordering form. Our supplier is currently investigating the issue, and we will provide an update by 1:00 p.m. PT \4:00 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

3. 29 juin 2026 à 19:53 UTCmonitoring

   RBC has implemented a fix for the cash ordering denomination drop-down issue. Some users have reported success in selecting denominations after closing all browser sessions and opening a new browser before placing their order. However, other users continue to experience issues with the application. If your order is urgent, please submit it using the ServiceNow Cash Ordering Form. We will provide our next update by 7:00 a.m. PT / 10:00 a.m. ET tomorrow. Central 1 - [email protected] - 1.888.889.7878, press

4. 30 juin 2026 à 14:08 UTCresolved

   RBC and additional testing with several credit unions have confirmed that the denomination drop-down menu is now displaying currencies correctly. If your credit union continues to experience issues with the cash ordering system, please have affected users clear their browser history, then try again. Should the issue persist, please contact Central 1 Support for further assistance. Central 1 - [email protected] - 1.888.889.7878, press

1. 29 juin 2026 à 14:18 UTCinvestigating

   Central 1 is aware that the cash ordering domination drop-down is blank in the application when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

2. 29 juin 2026 à 14:27 UTCresolved

   RBC has confirmed that this incident is now resolved. To get the denominations to appear in the application's drop-down, you need to close all current browser sessions and reopen a fresh session. Please contact us if you have any further issues with the Cash Ordering application. Central 1 - [email protected] - 1.888.889.7878, press

1. 25 juin 2026 à 19:12 UTCresolved

   PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026). Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

1. 25 juin 2026 à 18:36 UTCmonitoring

   Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments have been posted. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

2. 26 juin 2026 à 15:36 UTCresolved

   Manitoba Hydro has confirmed all delayed payments have now been applied effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

1. 24 juin 2026 à 13:17 UTCidentified

   Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available. Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file. We will provide an update by 10:00 a.m. PT (1:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 24 juin 2026 à 13:36 UTCresolved

   The AIBC0624 file is now available in your organization's FTP folder. Central 1 - [email protected] - 1.888.889.7878, press 1

1. 18 juin 2026 à 18:51 UTCresolved

   Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc. At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July. We appreciate your understanding and cooperation. If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].

1. 17 juin 2026 à 16:20 UTCinvestigating

   Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter. We will provide the next update by 11 am PT (2 pm ET) with the latest information. Central 1 – [email protected] – 1.888.889.7878 (press 1)

2. 17 juin 2026 à 18:13 UTCinvestigating

   We are continuing to investigate this issue. An update will be provided by 12 pm PT (3 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)

3. 17 juin 2026 à 19:08 UTCidentified

   We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible. Another update will be provided by 1:30 pm PT (4:30 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)

4. 17 juin 2026 à 19:34 UTCresolved

   The Unqualified clearing items for June 16 are now available on the FTP server.

1. 5 juin 2026 à 17:18 UTCinvestigating

   We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process. Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

2. 10 juin 2026 à 22:17 UTCinvestigating

   We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message. Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

3. 15 juin 2026 à 17:57 UTCinvestigating

   All impacted payments have now been returned to members through the standard payments return process. We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected. A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service. We will continue to provide updates as we move toward resolution. [email protected] - 1.888.889.7878 (option 2)

4. 16 juin 2026 à 22:30 UTCresolved

   Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection. All previously impacted payments were returned to members, and new transfers are now processing as expected. We will continue to monitor the service to ensure stability. Thank you for your patience. [email protected] - 1.888.889.7878 (option 2)