Historique des pannes de Certify

1. 26 octobre 2026 à 19:59 UTCinvestigating

   En raison d'une migration de datacenter retardée avec notre fournisseur SFTP, ShareTru, l'hôte SFTP sftp.certify.com est actuellement hors ligne. Tout transfert automatisé de données, comme les synchronisations utilisateur, les synchronisations projet ou les exportations de rapports de dépenses, l'utilisation de sftp.certify.com ne fonctionnera pas comme prévu jusqu'à ce que le service soit ramené en ligne par notre fournisseur. Veuillez noter que tous les transferts de données de transaction par carte de crédit ont été transférés vers un nouveau service SFTP à sftp.expense.certify.com, et ne sont pas touchés par ce problème. De plus, certaines organisations peuvent tirer parti du nouveau service SFTP (sftp.expense.certify.com) pour le transfert de données. sftp.expense.certify.com n'est pas affecté par ce problème.

2. 27 octobre 2026 à 12:31 UTCresolved

   Le service à sftp.certify.com a été restauré par notre fournisseur d'hébergement.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 mai 2026 à 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29 mai 2026 à 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8 mai 2026 à 00:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8 mai 2026 à 00:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22 décembre 2025 à 00:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22 décembre 2025 à 01:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30 octobre 2025 à 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30 octobre 2025 à 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30 octobre 2025 à 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31 octobre 2025 à 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3 novembre 2025 à 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3 novembre 2025 à 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22 août 2025 à 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22 août 2025 à 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22 août 2025 à 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24 avril 2025 à 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25 avril 2025 à 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15 avril 2025 à 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15 avril 2025 à 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15 avril 2025 à 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11 mars 2025 à 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11 mars 2025 à 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11 mars 2025 à 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 mars 2025 à 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21 février 2025 à 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21 février 2025 à 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21 février 2025 à 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19 novembre 2024 à 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19 novembre 2024 à 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 novembre 2024 à 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19 juillet 2024 à 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20 juillet 2024 à 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22 juillet 2024 à 13:33 UTCresolved

   This incident has been resolved.

1. 31 mai 2024 à 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31 mai 2024 à 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31 mai 2024 à 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31 mai 2024 à 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31 mai 2024 à 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7 septembre 2023 à 14:46 UTCinvestigating

   We are investigating the issue.

2. 7 septembre 2023 à 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 septembre 2023 à 19:32 UTCresolved

   This incident has been resolved.

1. 7 août 2023 à 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 7 août 2023 à 21:33 UTCresolved

   This incident has been resolved.

1. 7 juillet 2023 à 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10 juillet 2023 à 14:12 UTCresolved

   This incident is resolved.

1. 7 juillet 2023 à 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 7 juillet 2023 à 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 juillet 2023 à 20:12 UTCresolved

   This incident has been resolved.

1. 7 juin 2023 à 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 7 juin 2023 à 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 juin 2023 à 21:50 UTCresolved

   This incident has been resolved.

1. 30 mai 2023 à 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30 mai 2023 à 17:56 UTCresolved

   The incident has been resolved.

1. 22 avril 2023 à 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 22 avril 2023 à 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 avril 2023 à 18:46 UTCresolved

   This incident has been resolved.