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    Historique des pannes de Cexio

    13 Cexio incidents · septembre 2025 — official updates, affected components, duration and resolution details.

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    CEX.IO Pay is temporarily unavailable to customers from EU region

    Début 8 juin 2026 à 10:53 UTC · En cours

    Pending
    1. 8 juin 2026 à 10:53 UTCinvestigating

      We are currently investigating this issue.

    2. 8 juin 2026 à 10:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    CEX.IO Card Update

    Début 22 janvier 2026 à 14:32 UTC · En cours

    OutageIncident critique
    Composants affectés
    Card orderingCard transactions
    1. 22 janvier 2026 à 14:32 UTCmonitoring

      Starting February 3, 2026, payments are unavailable. We are working to transition to a new card-issuing partner. Tap to learn more. https://support.cex.io/en/articles/13460417-important-cex-io-card-update.

    2. 7 avril 2026 à 10:15 UTCmonitoring

      We are continuing to monitor for any further issues.

    Degraded Performance – Customer Support

    Début 9 janvier 2026 à 20:13 UTC · 39m

    IssuesIncident mineur
    Composants affectés
    Customer Support
    1. 9 janvier 2026 à 20:13 UTCinvestigating

      We are currently experiencing degraded performance in our Customer Support systems.

    2. 9 janvier 2026 à 20:51 UTCresolved

      This incident has been resolved.

    USD and GBP card withdrawals maintenance (degraded performance)

    Début 17 décembre 2025 à 13:04 UTC · 22h 11m

    IssuesIncident mineur
    Composants affectés
    Card Withdrawals
    1. 17 décembre 2025 à 13:04 UTCinvestigating

      We are currently investigating this issue.

    2. 18 décembre 2025 à 11:15 UTCresolved

      This incident has been resolved.

    Faster Payments deposits maintenance

    Début 17 décembre 2025 à 10:32 UTC · 105d 5h

    IssuesIncident mineur
    Composants affectés
    Faster Payments (withdrawals only)
    1. 17 décembre 2025 à 10:32 UTCinvestigating

      We are currently investigating this issue.

    2. 20 mars 2026 à 17:09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 1 avril 2026 à 15:33 UTCresolved

      Faster payments are now available for withdrawals-only.

    CEX.IO Card EURC transactions maintenance

    Début 7 décembre 2025 à 16:15 UTC · 24m

    IssuesIncident mineur
    Composants affectés
    Card transactions
    1. 7 décembre 2025 à 16:15 UTCinvestigating

      We are experiencing issues with EURC payments via CEX.IO Card. Please exchange these assets for other currencies for a successful transaction.

    2. 7 décembre 2025 à 16:39 UTCresolved

      This incident has been resolved.

    CEX.IO Card transactions maintenance

    Début 30 novembre 2025 à 15:43 UTC · 1h 31m

    IssuesIncident mineur
    Composants affectés
    Card transactions
    1. 30 novembre 2025 à 15:43 UTCinvestigating

      We are currently investigating this issue.

    2. 30 novembre 2025 à 16:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 30 novembre 2025 à 17:13 UTCresolved

      This incident has been resolved.

    CEX.IO Spot Trading. Degraded performance. Investigating

    Début 30 novembre 2025 à 11:29 UTC · 22h 7m

    IssuesIncident mineur
    Composants affectés
    ReportsFinance ManagementProfile ManagementLoginTrading
    1. 30 novembre 2025 à 11:29 UTCinvestigating

      We are currently investigating this issue.

    2. 1 décembre 2025 à 09:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 décembre 2025 à 09:35 UTCresolved

      This incident has been resolved.

    CEX.IO Card Maintenance

    Début 20 novembre 2025 à 12:04 UTC · 49m

    OutageIncident majeur
    Composants affectés
    Card orderingCard transactions
    1. 20 novembre 2025 à 12:04 UTCinvestigating

      Some card transactions may currently fail due to service disruptions. The relevant team is working to resolve the issue as quickly as possible. Thank you for your understanding!

    2. 20 novembre 2025 à 12:52 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 novembre 2025 à 12:53 UTCresolved

      This incident has been resolved.

    CEX.IO Ecosystem maintenance

    Début 18 novembre 2025 à 11:44 UTC · 7h 48m

    IssuesIncident mineur
    Composants affectés
    RegistrationsCrypto withdrawalsEmail DeliveryCustomer SupportCrypto depositsAffiliate programEarnHelp CenterAll fiat and crypto transactionsCEX.IO CardLoginInstant Buy/SellWebsite availabilitySpot and Margin TradingCEX UniversityVerification
    1. 18 novembre 2025 à 11:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 18 novembre 2025 à 11:49 UTCidentified

      We are observing an issue on Cloudflare’s side

    3. 18 novembre 2025 à 13:16 UTCidentified

      Cloudflare Global Network is experiencing issues. We are monitoring their status and expect service to return to normal as soon as their network is fully restored.

    4. 18 novembre 2025 à 15:28 UTCmonitoring

      Cloudflare has implemented a fix for the network issues. The primary incident is believed to be resolved. We are now actively monitoring our services closely to confirm full stability. Users may experience brief disruptions as the global network fully returns to normal.

    5. 18 novembre 2025 à 18:01 UTCmonitoring

      Cloudflare provided the following update: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. We will provide a final update once our investigation is complete."

    6. 18 novembre 2025 à 19:32 UTCresolved

      This incident has been resolved.

    KSM transactions maintenance

    Début 6 novembre 2025 à 11:44 UTC · 4d 22h

    MaintenanceOpération de maintenance
    Composants affectés
    KSMKSM
    1. 6 novembre 2025 à 11:44 UTCinvestigating

      We are currently investigating this issue.

    2. 11 novembre 2025 à 09:52 UTCresolved

      This incident has been resolved.

    DOT transactions maintenance

    Début 4 novembre 2025 à 12:39 UTC · 6d 22h

    MaintenanceOpération de maintenance
    Composants affectés
    DOTDOT
    1. 4 novembre 2025 à 12:39 UTCinvestigating

      We are currently investigating this issue.

    2. 11 novembre 2025 à 11:07 UTCresolved

      This incident has been resolved.

    Domestic Wire transactions maintenance

    Début 22 septembre 2025 à 10:49 UTC · 179d 3h

    IssuesIncident mineur
    1. 22 septembre 2025 à 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 20 mars 2026 à 13:54 UTCresolved

      Wire transfers have been retired. This component has been removed from our status page.