Historique des pannes de Chartbeat

1. 3 septembre 2026 à 15:43 UTCinvestigating

   Nos ingénieurs enquêtent actuellement sur les rapports d'utilisateurs de nos Heads Up Display non chargés et travaillent actuellement à résoudre ce problème

2. 3 septembre 2026 à 17:35 UTCmonitoring

   Notre équipe d'ingénierie a identifié un problème de connexion temporaire qui a causé des problèmes de chargement intermittents du HUD, le système est resté stable à partir de 11h00 HNE et nous continuons de surveiller ce problème. Si vous rencontrez encore des problèmes en chargeant le HUD, veuillez contacter [email protected].

3. 3 septembre 2026 à 20:56 UTCresolved

   Nous avons identifié un problème avec l'une de nos bases de données qui a provoqué des demandes de sauvegarde de Heads Up Display, entraînant une perturbation temporaire de la fonction HUD. À partir de 11h00 HNE aujourd'hui (3 septembre) Le problème a été résolu et nous avons suivi la performance du système tout au long de la journée. Tous les systèmes sont actuellement stables. Si vous continuez à éprouver des problèmes avec le chargement de HUD sur votre site, n'hésitez pas à contacter [email protected] pour une assistance supplémentaire.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 mai 2026 à 01:35 UTCidentified

   Beginning at approximately 7:49 PM ET, we noticed disruptions to our third-party AWS service. Shortly after, AWS reported an issue on their end that was causing significant service degradation. This is having some observed impacts on Chartbeat's data processing and several product features, including the Heads Up Display. AWS continues to show an ongoing outage on their end, which we are monitoring closely. We are working with AWS and actively assessing the full scope of impact. We will follow up with specific detail on affected systems as soon as our investigation is complete.

2. 8 mai 2026 à 05:34 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 13:43 UTCinvestigating

   Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.

2. 20 octobre 2025 à 15:11 UTCmonitoring

   While we are noticing early signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress, and we'll provide another update within 60 minutes.

3. 20 octobre 2025 à 18:07 UTCmonitoring

   While we are noticing signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress.

4. 20 octobre 2025 à 22:24 UTCmonitoring

   All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.

5. 21 octobre 2025 à 00:35 UTCresolved

   This incident has been resolved.

1. 16 septembre 2025 à 00:56 UTCinvestigating

   We are currently investigating an issue that is preventing users from running Advanced Queries reports.

2. 16 septembre 2025 à 03:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 septembre 2025 à 11:41 UTCresolved

   This incident has been resolved.

1. 22 août 2025 à 20:11 UTCidentified

   We have identified a bug in our historical data starting on July 23, 2025, that has caused inflated pageviews in the following Chartbeat surfaces: - Historical Dashboard - Reports - Advanced Queries - Data Lab - Cohorts - Conversion Current Status: We have implemented a solution that will fix this issue going forward, and your traffic numbers will be accurate starting today, Friday, Aug 22, 2025 at 20:05 UTC. Next Steps: We will be working to backfill corrected data over the next few days. We expect full resolution of historical data and do not anticipate any data loss.

2. 22 août 2025 à 22:30 UTCidentified

   Data deduplication process has been initiated for the dates July 23 - August 22. Traffic data over this date range will be subject to change in the affected products until this correction process is completed.

3. 25 août 2025 à 17:07 UTCidentified

   Corrected data has been backfilled in Historical, Advanced Queries, Conversion, Data Lab, and Cohorts. We are working on the fix to regenerate reports with corrected data in the Reports Dashboard interface (chartbeat.com/reports/dashboard) for dates July 23 - August 22. Corrected reports will not be reissued via email for subscribed users, but can be accessed from the Reports Dashboard once this process is complete.

4. 4 septembre 2025 à 16:30 UTCresolved

   Corrected data has been backfilled in the Reports Dashboard (chartbeat.com/reports/dashboard/) for dates August 18 - 23. Reports for July 23 through August 17 will not be viewable from the dashboard. This issue is now fully resolved.

1. 24 juillet 2025 à 22:05 UTCmonitoring

   We’ve identified an external issue with Apple News tracking today that temporarily caused lapses in Apple News traffic on dashboards. We've been in touch with the Apple team and are monitoring the situation currently to ensure that it is resolved, but users can expect to see dips in their Apple News dashboards due to the issue. We do not expect impacts on historical data from this issue.

2. 25 juillet 2025 à 12:50 UTCresolved

   This incident has been resolved.

1. 23 juillet 2025 à 19:50 UTCinvestigating

   We are currently investigating an issue that is causing problems generating Reports and delivery of Reports emails today.

2. 24 juillet 2025 à 03:37 UTCidentified

   Our team has been able to identify an issue with a third-party system which powers the graphs in the Daily Reports. We are in process of investigating alternative solutions to make Reports deliverable as soon as we can, but we expect that Reports may still not be delivered or compiled tomorrow morning (Thursday, July 24th) because of this issue.

3. 24 juillet 2025 à 14:17 UTCidentified

   We are still working on fixing the identified issue with the third-party system which powers the graphs in our Daily Reports. To mitigate the impact, we have temporarily removed the graphs from our Reports so that they can compile, and expect that should have been allowing most Reports emails to catch up and send, including those that were missed yesterday.

4. 25 juillet 2025 à 14:41 UTCresolved

   This incident has been resolved.

1. 21 juillet 2025 à 12:58 UTCinvestigating

   We are experiencing longer than usual load times in Chartbeat's Historical Dashboard and API due to a performance issue with Snowflake. Our team is investigating.

2. 21 juillet 2025 à 22:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 juillet 2025 à 15:44 UTCresolved

   This incident has been resolved.

1. 13 février 2025 à 17:29 UTCinvestigating

   We are currently investigating an issue that is causing a delay in some Reports emails.

2. 13 février 2025 à 23:13 UTCresolved

   The incident has been resolved.

1. 8 janvier 2025 à 13:47 UTCinvestigating

   We are currently investigating an issue that is preventing saved queries from running in Advanced Queries for some users.

2. 8 janvier 2025 à 15:07 UTCmonitoring

   A fix has been implemented and we are now monitoring the results.

3. 8 janvier 2025 à 16:07 UTCmonitoring

   A recent upgrade to a component used by Advanced Queries affected saved queries that used a query name, this has now been fixed.

4. 8 janvier 2025 à 16:51 UTCresolved

   This incident has been resolved.

1. 20 novembre 2024 à 01:53 UTCidentified

   We've identified an outage in the system that powers real-time CPM stats in the Heads Up Display. A fix has been pushed, and CPM stats are fluctuating while the system recovers.

2. 20 novembre 2024 à 02:28 UTCresolved

   The earlier fix has fully resolved data issues in HUD— accurate real-time CPM data has been restored.

1. 3 octobre 2024 à 17:50 UTCinvestigating

   Our team is investigating an outage in Chartbeat's Recommendation Engine service resulting in error responses and/or placeholder results returned from requests to the API. We're working to restore full functionality as quickly as possible.

2. 3 octobre 2024 à 19:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 octobre 2024 à 20:00 UTCresolved

   This incident has been resolved.

1. 25 juillet 2024 à 22:59 UTCinvestigating

   We are currently investigating an issue with Headline and Image Testing. Our team is currently investigating.

2. 25 juillet 2024 à 23:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 juillet 2024 à 00:16 UTCresolved

   This incident has been resolved.

1. 6 juin 2024 à 13:13 UTCidentified

   Our engineering team has determined the root cause of an issue with Advanced Queries recurring report delivery and one-time queries being stuck. They are pushing out a fix to resolve this.

2. 6 juin 2024 à 16:58 UTCmonitoring

   Our engineering team is currently monitoring the results.

3. 6 juin 2024 à 18:00 UTCresolved

   This incident has now been resolved. Advanced Queries and our Historical API are fully operational.

1. 30 mai 2024 à 13:42 UTCinvestigating

   Our engineering team is aware of issues that are affecting the Historical Dashboard and preventing the dashboard from loading, we are actively investigating.

2. 30 mai 2024 à 14:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 mai 2024 à 15:18 UTCresolved

   This incident has been resolved.

1. 29 avril 2024 à 18:24 UTCinvestigating

   Our engineering team is aware of issues affecting the loading of the Historical Dashboard and are actively investigating.

2. 29 avril 2024 à 19:34 UTCinvestigating

   The Historical Dashboard is fully operational now.

3. 29 avril 2024 à 21:21 UTCresolved

   This incident has been resolved.

1. 2 février 2024 à 20:26 UTCinvestigating

   Our team is investigating an issue with the system that powers the Heads-Up Display pin data.

2. 2 février 2024 à 20:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 février 2024 à 00:29 UTCresolved

   This incident has been resolved. All Chartbeat tools are fully operational.

1. 16 novembre 2023 à 02:01 UTCmonitoring

   Our engineering team is in the process of reverting a change that is resulting in a blank historical dashboard for many Sites. We will let you know once the change has been rolled back. Thank you for your patience and understanding in advance!

2. 16 novembre 2023 à 02:33 UTCmonitoring

   Our engineering team has since rolled back a change. They are currently investigating issues affecting the Historical and Real-Time Dashboards. We will keep you informed of upcoming updates as they work to resolve this.

3. 16 novembre 2023 à 03:38 UTCmonitoring

   Our engineering team has reverted a change that affected the Real-Time Dashboard for a short period of time, and it will self-resolve; there will be no impact on the historical data due to this issue. They have also fixed a secondary issue that is impacting the load time of the Historical Dashboard, which we are continuing to monitor.

4. 16 novembre 2023 à 11:12 UTCmonitoring

   Our engineering team is aware of issues affecting the load time of the Historical Dashboard and are actively investigating.

5. 16 novembre 2023 à 14:57 UTCmonitoring

   Our engineering team deployed a fix that seems to have resolved the Historical Dashboard loading issue. However, slow loading may still be expected. We will keep you posted once this is fully resolved.

6. 16 novembre 2023 à 17:22 UTCmonitoring

   Our Historical Dashboard is now operational, but we are continuing to monitor performance closely.

7. 16 novembre 2023 à 21:32 UTCresolved

   This incident has been fully resolved: All Chartbeat tools are fully operational.

1. 8 octobre 2023 à 13:11 UTCinvestigating

   Our team is investigating an issue with the system that powers Pageview and Unique visitor stats in the Real-time Dashboard.

2. 8 octobre 2023 à 13:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 octobre 2023 à 14:07 UTCresolved

   This incident has been resolved.

1. 26 septembre 2023 à 01:00 UTCresolved

   Our team identified and fixed an issue in our Conversion tracking that started on Sunday, September 24th. We're now investigating a possible data discrepancy affecting some customers as a result of this issue and triaging what the impacts may have been. We will provide further updates as we have them on what, if anything, to expect was affected by this. FINAL UPDATE: Between 9/24 23:00 EST and 9/25 12:00 EST, there was a data discrepancy for Conversions appearing lower than normal in the Real-Time Dashboard, Heads-Up Display, and Conversion Dashboard. This was caused by a minor lag in data ingestion which was resolved. No data was lost.