Historique des pannes de Chatlio

Slack is having some issues related to channel archiving, we are working with them. See https://slack-status.com/

Slack has resolved their issues.

We are looking into issue.

Slack has identified the issue with their `users.info` API failing to return proper user avatar URLs. Slack is working on resolving the issue.

The issue has been resolved by Slack. Our testing shows that the Chatlio avatar functionality is back to normal.

Slack is experiencing an issue with their file sharing API. Chatlio relies on that API to upload files (including images) to/from livechat visitors. We are working with Slack on resolving that issue and we will keep you posted.

It appears that a fix has been implemented by Slack and the file uploading functionality should work again. We are monitoring the results and we'll update the issue once we receive confirmation from Slack.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently seeing errors sending messages from Slack to visitors. It appears to be an issue with one of our upstream providers. https://status.pusher.com/ We will continue to monitor and update our status as we know more.

Pusher claims a fix has been deployed, they are monitoring. https://status.pusher.com/. We have noticed a drop in error rates on our end.

Pusher has resolved their issue. We have not seen any errors for last hour.

Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue. We're monitoring the situation. We will provide updates on this page.

We're not observing any more Slack API errors. We're marking our status as back to normal. We will continue to monitor and update the status if the situation changes. Please reach out to [email protected] if you continue to experience issues.

Chatlio is experiencing an elevated number of errors from Slack API when trying to create new Slack channels. We are working with Slack on getting the issue fixed. We will update our status page as we get new information.

The issue appears to be due to the general Slack API outage: https://status.slack.com/

Slack API is back to normal; the issue is resolved. If you continue to experience any issues, please reach out to [email protected]

Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue. We're monitoring the situation. We will provide updates on this page.

Slack appears to be operating normal again.

We are continuing to monitor for any further issues.

This incident has been resolved.

Slack API is experiencing problems which affect the operation of Chatlio. We're monitoring the situation. We will provide updates on this page.

The issue has been identified and is being monitored.

Slack's API is back to normal. We're not observing any errors.

We are currently experiencing a large portion of our API calls returning 500 status. We are investigating and will update as we learn more.

We discovered a bug in our migration to Events api that affected a small number of our customers but it caused cascading errors that slowed down our API servers.

We have brief downtime now as we are releasing an update to new Slack API. Should be resolved shortly.

We are continuing to monitor for any further issues.

This incident has been resolved.

Slack API is experiencing problems: https://status.slack.com/ As Chatlio depends on the Slack API, this affects the functionality of Chatlio, which can result in failed conversation status updates and dropped messages to/from visitors. We're monitoring the situation and will keep you posted

Slack is reporting that the issue has been resolved. Our monitoring show that the errors are not occurring anymore. Please reach out if you're still experiencing issues.

We are currently investigating an issue which is causing chat channels to prematurely archive before operators are able to respond. We will post an update when we know more.

A change in the Slack events API resulted in the Chatlio backend prematurely archiving conversations for returning visitors. The issue should be fixed now.

It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.

Slack is back up.

We're currently investigating an issue with our Operating Hours scheduling function. We've had reports of schedules not activating. Our engineering team are investigating and will provide an update soon.

Thank you for your patience. The issue has now been resolved. This was caused by a background job that failed after a database upgrade. Apologies for any inconvenience this caused.

It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.

Slack has resolved the issue.

We discovered that offline messages sent to Google distribution Groups were silently filtered out by Google's spam filter. Our engineering team made some adjustments to our mail DNS records to resolve this issue.

We're noticing some 500 error's coming from Slack's API. This is causing problems to Chatlio downstream. This is intermittently affecting the ability of Chatlio to generate channel links in your Chatlio notifications.

Slack API appears back to normal. We're monitoring, but the issue seems to be resolved for now.

We're downgrading the incident back to ongoing. We're in contact with Slack about the API issue.

We deployed an update on Fri, June 11, that works around the Slack API issue. Our monitoring shows that the issue is now resolved.

We are currently investigating an issue with Chatlio slash (e.g /chatlio end) commands in Slack. When commands are issued the Chatlio bot in Slack is posting incorrectly formatted data. Our engineering team is looking into this and we hope to resolve it ASAP.

The error with Chatlio commands has been resolved. We contacted Slack support earlier today regarding the problem. They had made some changes to the way responses were parsed. The change has now been reverted and Chatlio commands should now work as normal. Thank you for your patience.

It seems Slack may be having problems, we've contacted them regarding these errors. This is causing errors when Chatlio tries to create channels. We will update you when we have more information.

Things appear back to normal!

Slack is currently down. For latest information check their status page. https://status.slack.com/

Slack appears to be back up! We will continue to monitor just encase anything changes.

This incident has been resolved.