Historique des pannes de Chowly

1. 25 août 2026 à 13:42 UTCinvestigating

   Nous sommes conscients que Clover connaît actuellement des performances dégradées affectant leurs services de développement, ce qui peut avoir un impact sur l'intégration des commandes pour les restaurants utilisant Clover POS. Cela semble être un problème du côté de Clover. Nous suivons de près et fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles. Pour les mises à jour en temps réel, vous pouvez visiter la page État du Clover à : https://status.clover.com

2. 25 août 2026 à 14:42 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 7 août 2026 à 18:20 UTCinvestigating

   We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

2. 7 août 2026 à 18:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 août 2026 à 18:33 UTCmonitoring

   A fix has been identified and applied for the issue impacting order integration across Chowly Online Ordering, Restaurant Control Cetner, and third-party delivery (3PD) direct integration. Orders originating from 3PD partners may have been delayed, failed to sync, or not displayed correctly. We are seeing services restore and are actively monitoring for full recovery. Some orders may still be processing through backlog. Next update in 30 minutes or once services are confirmed fully operational.

4. 7 août 2026 à 18:38 UTCresolved

   This incident has been resolved however we continue to monitor

1. 5 août 2026 à 22:32 UTCinvestigating

   We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

2. 5 août 2026 à 22:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 août 2026 à 22:47 UTCinvestigating

   We are cotinuing investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

4. 5 août 2026 à 22:58 UTCresolved

   This incident has been resolved.

1. 5 mai 2026 à 16:07 UTCinvestigating

   We are currently observing a disruption impacting order integration Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 5 mai 2026 à 16:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 mai 2026 à 17:13 UTCinvestigating

   We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.

4. 5 mai 2026 à 17:42 UTCmonitoring

   Order Confirmation has recovered across all platforms and our team will continue to monitor

5. 5 mai 2026 à 19:18 UTCresolved

   This incident has been resolved.

1. 21 mars 2026 à 12:23 UTCinvestigating

   We are currently investigating a service disruption that is impacting order flow from third-party ordering partners and COO. Some users may experience delays or failures in order transmission and related services. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We will continue to provide timely updates as more information becomes available.

2. 21 mars 2026 à 13:01 UTCmonitoring

   A fix has been implemented and we are continuing to monitor

3. 21 mars 2026 à 13:37 UTCresolved

   This incident has been resolved

1. 21 février 2026 à 00:39 UTCinvestigating

   We are currently investigating an issue with intermittent loading of web ordering and mobile application ordering

2. 21 février 2026 à 01:26 UTCmonitoring

   We've seen online ordering loading issues fully recover and we are monitoring resolution

3. 21 février 2026 à 02:01 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 14:36 UTCidentified

   We are currently experiencing service disruptions due to a global Cloudflare outage, which is impacting multiple Chowly systems. This may affect Marketplace integrations, Chowly Online Ordering, menu updates, operating hour changes, and other configuration-related requests across the platform. Our team is actively monitoring the disruption and will provide updates as more information becomes available.

2. 18 novembre 2025 à 14:38 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 novembre 2025 à 14:46 UTCmonitoring

   Cloudflare has deployed a change that restored dashboard services, and a full fix has now been implemented. We believe the incident is resolved, and we’re continuing to monitor to ensure all Cloudflare services are operating normally.

4. 18 novembre 2025 à 17:20 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 18 novembre 2025 à 18:09 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 21:20 UTCinvestigating

   We are currently experiencing intermittent disruptions with our POS integration and Online Ordering services, which may impact order flow, reporting, and other operations across our tools. Our teams are actively monitoring the situation and will continue to provide updates.

2. 21 octobre 2025 à 00:23 UTCmonitoring

   The earlier disruptions affecting POS integration and Online Ordering services appear to be resolved. We’re continuing to monitor system performance and will update this page if any new issues arise.

3. 21 octobre 2025 à 13:16 UTCresolved

   The disruptions impacting POS integration and Online Ordering services have been resolved. Our teams are monitoring performance to ensure continued stability and will update this page if any new issues occur.

1. 20 octobre 2025 à 19:44 UTCmonitoring

   We are currently experiencing intermittent disruptions with Koala ordering interface. This may affect diner experience, site navigation, and order flow. The disruption stems from a global outage at Amazon Web Services (AWS), which Koala.io uses for its cloud infrastructure.

2. 21 octobre 2025 à 00:24 UTCresolved

   Monitoring is complete - Koala Ordering is fully operational

1. 20 octobre 2025 à 16:09 UTCidentified

   We are currently experiencing intermittent disruptions with our Toast POS integrations. This may affect order flow, reporting, and other operations that rely on Toast POS connectivity. The disruption stems from a global outage at Amazon Web Services (AWS), which Toast POS uses for its cloud infrastructure. This has temporarily impacted connectivity between Chowly and Toast POS systems.

2. 20 octobre 2025 à 18:39 UTCidentified

   We are continuing to closely monitor any developments from Toast and AWS and will post an update as soon as additional information becomes available.

3. 20 octobre 2025 à 21:21 UTCidentified

   We are continuing to work on a fix for this issue.

4. 21 octobre 2025 à 00:23 UTCmonitoring

   Connectivity between Chowly and Toast POS systems has been restored following the earlier AWS outage that impacted communication between platforms. Our teams are continuing to monitor performance closely and will provide further updates if any additional issues arise.

5. 21 octobre 2025 à 13:18 UTCresolved

   Toast has confirmed that their systems have returned to normal and recommends completing a few recovery steps to ensure smooth operations: https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Connectivity between Chowly and Toast POS systems has been fully restored following the earlier AWS outage. Our teams are monitoring performance to ensure stability and will provide updates if any further issues arise.

1. 12 juin 2025 à 19:49 UTCidentified

   We are currently experiencing a widespread outage due to issues with upstream cloud service providers (AWS/Google Cloud/ Cloudfare), which is affecting all POS systems and platform integrations. Our team is actively monitoring the situation and will update this page as soon as we have more information. In the meantime, we recommend pausing platforms via the RCC dashboard or reaching out to Chowly Support for assistance. As a precaution, you may also consider adjusting store hours.

2. 12 juin 2025 à 21:08 UTCidentified

   We continue to have services impacted by an ongoing service provider issue. We will keep you posted as soon as we see improvement. Thank you for your patience.

3. 12 juin 2025 à 21:17 UTCmonitoring

   Services have been restored and are now fully operational. We are monitoring the incident.

4. 12 juin 2025 à 21:42 UTCresolved

   This incident has been resolved.

1. 10 juin 2025 à 21:48 UTCidentified

   We are currently experiencing degraded performance with Chowly online ordering. Our team has identified the issue and is actively investigating the root cause. Users may encounter delays or intermittent failures when attempting to place online orders. We’ll share further updates as we work toward a resolution. Thank you for your continued patience.

2. 10 juin 2025 à 22:37 UTCidentified

   Our team has identified the issue and is actively investigating the underlying cause. As a result, users may experience delays or intermittent failures when placing orders through Chowly Online Ordering. We are working diligently to resolve the issue and will provide timely updates as progress is made. We appreciate your continued patience and understanding.

3. 10 juin 2025 à 23:30 UTCmonitoring

   Service has been restored; however, our team continues to actively monitor performance and carry out additional validations to ensure stability. We will provide further updates. Thank you for your continued patience and support.

4. 11 juin 2025 à 02:04 UTCmonitoring

   Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.

5. 11 juin 2025 à 02:30 UTCresolved

   This incident has been resolved.

1. 9 juin 2025 à 16:49 UTCinvestigating

   We’re currently experiencing intermittent latency with our chatbot, powered by Avochato, starting at approximately 8 AM PST. This may cause delays or slower load times when accessing the chat feature. Our team is actively monitoring with Avochato to identify and resolve the issue. We’ll provide updates as more information becomes available. In the meantime, you can reach our Support team directly at 888-628-0823 x 2.

2. 9 juin 2025 à 23:28 UTCinvestigating

   Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

3. 10 juin 2025 à 17:00 UTCmonitoring

   Avochato continues to investigate the latency issues that emerged on Monday. Although the root cause has not yet been identified, the Avochato team has implemented several measures to mitigate the adverse effects. As of Tuesday morning, latency has exhibited a positive improvement for our organization.

4. 10 juin 2025 à 18:11 UTCresolved

   This incident has been resolved.

1. 28 mars 2025 à 19:05 UTCinvestigating

   Clover is experiencing some intermittent issues at this time. Clover is currently investigating this issue.

2. 28 mars 2025 à 19:21 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected.

1. 5 mars 2025 à 20:19 UTCinvestigating

   We are aware of the service disruption on NCR's end and understand the impact it may have. The team is actively working on a solution to resolve the issue and restore services as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 5 mars 2025 à 20:54 UTCinvestigating

   The team is continuing to investigate the issue and remains focused on restoring services as soon as possible. We will share further updates as they become available.

3. 5 mars 2025 à 21:32 UTCinvestigating

   The team is actively investigating the issue and remains committed to restoring services as quickly as possible. We will provide further updates as soon as new information becomes available.

4. 5 mars 2025 à 22:09 UTCinvestigating

   The team is continuing to investigate the issue and remains committed to restoring services as quickly as possible. We will provide further updates as soon as new information becomes available.

5. 5 mars 2025 à 23:23 UTCidentified

   The NCR Team has identified a potential solution and is actively working to stabilize services.

6. 5 mars 2025 à 23:51 UTCmonitoring

   The NCR team has informed us that the system is now operational, and they are actively monitoring it to maintain stability. We will continue to share updates as more information becomes available. We sincerely apologize for any disruption this may have caused to your operations.

7. 6 mars 2025 à 00:42 UTCmonitoring

   The NCR team has confirmed that the system is now operational and is actively monitoring it to ensure stability. We will provide further updates as new information becomes available. We sincerely regret any disruption this may have caused to your operations.

8. 6 mars 2025 à 01:21 UTCresolved

   Thank you for your patience. Services have been restored. Aloha has confirmed that the issue has been resolved. Currently, the system is operating as expected.

1. 26 février 2025 à 21:34 UTCinvestigating

   Sqaure POS is currently experiencing a disrupton to multiple Square services. Sqaure team is working to investigate the cause of this disruption and get services back to full functionality. We appreciate your patience. https://www.issquareup.com/united-states

2. 26 février 2025 à 21:59 UTCinvestigating

   Sqaure team is currently investigates the disruption impacting multiple Square Services.

3. 26 février 2025 à 23:42 UTCresolved

   This Sqaure incident has been resolved.

1. 8 janvier 2025 à 15:46 UTCinvestigating

   NCR is currently experiencing a service disruption that is impacting Chowly's ability to integrate orders and the team is investigating this issue. For the latest updates, please visit NCR's status page: https://status.ncr.com/

2. 8 janvier 2025 à 16:12 UTCresolved

   This incident has been resolved.

1. 6 décembre 2024 à 23:53 UTCinvestigating

   We are currently aware of an issue affecting the Arrow integration. While we have not observed any errors on our end, we are actively monitoring the situation and investigating further. Based on initial findings, this appears to be a ticket printing issue. We appreciate your patience and cooperation as we work through this. Thank you for your attention to this matter, and we will continue to keep you informed as updates become available.

2. 7 décembre 2024 à 00:26 UTCidentified

   We have just received an update from the Arrow team, confirming that they have identified the issue on their end and are in the process of implementing a fix.

3. 7 décembre 2024 à 01:11 UTCidentified

   Arrow support has confirmed that the issue with orders not appearing on Arrows POS has been resolved on their end.

4. 7 décembre 2024 à 01:15 UTCresolved

   This incident has been resolved.

1. 13 novembre 2024 à 18:13 UTCinvestigating

   We have a ticket open with the Spoton team as we are experiencing a high rate of order failures.

2. 13 novembre 2024 à 21:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 novembre 2024 à 23:07 UTCresolved

   This incident has been resolved.

1. 27 octobre 2024 à 00:04 UTCinvestigating

   Square POS is currently experiencing an outage that is affecting checkout on Square Online websites. Sellers are also unable to create or update orders within the Point of Sale system. Please note that this issue is from Square's end and not related to Chowly. Their engineering team is actively working on a resolution. We appreciate your patience during this time. Sqaure status page: https://www.issquareup.com/united-states

2. 27 octobre 2024 à 00:42 UTCmonitoring

   A fix has been implemented by Square and is being monitored.

3. 27 octobre 2024 à 01:48 UTCresolved

   The incident has been resolved.