54 Chowly incidents · septembre 2023 — official updates, affected components, duration and resolution details.
Nous enquêtons actuellement sur un problème avec la navigation des magasins à travers les partenaires de Koala
Cet incident est résolu et nous continuerons de surveiller
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous sommes conscients que Clover connaît actuellement des performances dégradées affectant leurs services de développement, ce qui peut avoir un impact sur l'intégration des commandes pour les restaurants utilisant Clover POS. Cela semble être un problème du côté de Clover. Nous suivons de près et fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles. Pour les mises à jour en temps réel, vous pouvez visiter la page État du Clover à : https://status.clover.com
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.
The issue has been identified and a fix is being implemented.
A fix has been identified and applied for the issue impacting order integration across Chowly Online Ordering, Restaurant Control Cetner, and third-party delivery (3PD) direct integration. Orders originating from 3PD partners may have been delayed, failed to sync, or not displayed correctly. We are seeing services restore and are actively monitoring for full recovery. Some orders may still be processing through backlog. Next update in 30 minutes or once services are confirmed fully operational.
This incident has been resolved however we continue to monitor
We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.
We are continuing to investigate this issue.
We are cotinuing investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.
This incident has been resolved.
We are currently observing a disruption impacting order integration Our team is actively monitoring the situation and will provide updates as more information becomes available.
We are continuing to investigate this issue.
We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.
Order Confirmation has recovered across all platforms and our team will continue to monitor
This incident has been resolved.
We are currently investigating a service disruption that is impacting order flow from third-party ordering partners and COO. Some users may experience delays or failures in order transmission and related services. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We will continue to provide timely updates as more information becomes available.
A fix has been implemented and we are continuing to monitor
This incident has been resolved
We are currently investigating an issue with intermittent loading of web ordering and mobile application ordering
We've seen online ordering loading issues fully recover and we are monitoring resolution
This incident has been resolved.
We are currently experiencing service disruptions due to a global Cloudflare outage, which is impacting multiple Chowly systems. This may affect Marketplace integrations, Chowly Online Ordering, menu updates, operating hour changes, and other configuration-related requests across the platform. Our team is actively monitoring the disruption and will provide updates as more information becomes available.
We are continuing to work on a fix for this issue.
Cloudflare has deployed a change that restored dashboard services, and a full fix has now been implemented. We believe the incident is resolved, and we’re continuing to monitor to ensure all Cloudflare services are operating normally.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing intermittent disruptions with our POS integration and Online Ordering services, which may impact order flow, reporting, and other operations across our tools. Our teams are actively monitoring the situation and will continue to provide updates.
The earlier disruptions affecting POS integration and Online Ordering services appear to be resolved. We’re continuing to monitor system performance and will update this page if any new issues arise.
The disruptions impacting POS integration and Online Ordering services have been resolved. Our teams are monitoring performance to ensure continued stability and will update this page if any new issues occur.
We are currently experiencing intermittent disruptions with Koala ordering interface. This may affect diner experience, site navigation, and order flow. The disruption stems from a global outage at Amazon Web Services (AWS), which Koala.io uses for its cloud infrastructure.
Monitoring is complete - Koala Ordering is fully operational
We are currently experiencing intermittent disruptions with our Toast POS integrations. This may affect order flow, reporting, and other operations that rely on Toast POS connectivity. The disruption stems from a global outage at Amazon Web Services (AWS), which Toast POS uses for its cloud infrastructure. This has temporarily impacted connectivity between Chowly and Toast POS systems.
We are continuing to closely monitor any developments from Toast and AWS and will post an update as soon as additional information becomes available.
We are continuing to work on a fix for this issue.
Connectivity between Chowly and Toast POS systems has been restored following the earlier AWS outage that impacted communication between platforms. Our teams are continuing to monitor performance closely and will provide further updates if any additional issues arise.
Toast has confirmed that their systems have returned to normal and recommends completing a few recovery steps to ensure smooth operations: https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Connectivity between Chowly and Toast POS systems has been fully restored following the earlier AWS outage. Our teams are monitoring performance to ensure stability and will provide updates if any further issues arise.
We are currently experiencing a widespread outage due to issues with upstream cloud service providers (AWS/Google Cloud/ Cloudfare), which is affecting all POS systems and platform integrations. Our team is actively monitoring the situation and will update this page as soon as we have more information. In the meantime, we recommend pausing platforms via the RCC dashboard or reaching out to Chowly Support for assistance. As a precaution, you may also consider adjusting store hours.
We continue to have services impacted by an ongoing service provider issue. We will keep you posted as soon as we see improvement. Thank you for your patience.
Services have been restored and are now fully operational. We are monitoring the incident.
This incident has been resolved.
We are currently experiencing degraded performance with Chowly online ordering. Our team has identified the issue and is actively investigating the root cause. Users may encounter delays or intermittent failures when attempting to place online orders. We’ll share further updates as we work toward a resolution. Thank you for your continued patience.
Our team has identified the issue and is actively investigating the underlying cause. As a result, users may experience delays or intermittent failures when placing orders through Chowly Online Ordering. We are working diligently to resolve the issue and will provide timely updates as progress is made. We appreciate your continued patience and understanding.
Service has been restored; however, our team continues to actively monitor performance and carry out additional validations to ensure stability. We will provide further updates. Thank you for your continued patience and support.
Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.
This incident has been resolved.
We’re currently experiencing intermittent latency with our chatbot, powered by Avochato, starting at approximately 8 AM PST. This may cause delays or slower load times when accessing the chat feature. Our team is actively monitoring with Avochato to identify and resolve the issue. We’ll provide updates as more information becomes available. In the meantime, you can reach our Support team directly at 888-628-0823 x 2.
Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.
Avochato continues to investigate the latency issues that emerged on Monday. Although the root cause has not yet been identified, the Avochato team has implemented several measures to mitigate the adverse effects. As of Tuesday morning, latency has exhibited a positive improvement for our organization.
This incident has been resolved.
Clover is experiencing some intermittent issues at this time. Clover is currently investigating this issue.
The issue has been resolved, and all Clover systems are working as expected.
We are aware of the service disruption on NCR's end and understand the impact it may have. The team is actively working on a solution to resolve the issue and restore services as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.
The team is continuing to investigate the issue and remains focused on restoring services as soon as possible. We will share further updates as they become available.
The team is actively investigating the issue and remains committed to restoring services as quickly as possible. We will provide further updates as soon as new information becomes available.
The team is continuing to investigate the issue and remains committed to restoring services as quickly as possible. We will provide further updates as soon as new information becomes available.
The NCR Team has identified a potential solution and is actively working to stabilize services.
The NCR team has informed us that the system is now operational, and they are actively monitoring it to maintain stability. We will continue to share updates as more information becomes available. We sincerely apologize for any disruption this may have caused to your operations.
The NCR team has confirmed that the system is now operational and is actively monitoring it to ensure stability. We will provide further updates as new information becomes available. We sincerely regret any disruption this may have caused to your operations.
Thank you for your patience. Services have been restored. Aloha has confirmed that the issue has been resolved. Currently, the system is operating as expected.
Sqaure POS is currently experiencing a disrupton to multiple Square services. Sqaure team is working to investigate the cause of this disruption and get services back to full functionality. We appreciate your patience. https://www.issquareup.com/united-states
Sqaure team is currently investigates the disruption impacting multiple Square Services.
This Sqaure incident has been resolved.
NCR is currently experiencing a service disruption that is impacting Chowly's ability to integrate orders and the team is investigating this issue. For the latest updates, please visit NCR's status page: https://status.ncr.com/
This incident has been resolved.
We are currently aware of an issue affecting the Arrow integration. While we have not observed any errors on our end, we are actively monitoring the situation and investigating further. Based on initial findings, this appears to be a ticket printing issue. We appreciate your patience and cooperation as we work through this. Thank you for your attention to this matter, and we will continue to keep you informed as updates become available.
We have just received an update from the Arrow team, confirming that they have identified the issue on their end and are in the process of implementing a fix.
Arrow support has confirmed that the issue with orders not appearing on Arrows POS has been resolved on their end.
This incident has been resolved.
We have a ticket open with the Spoton team as we are experiencing a high rate of order failures.
We are continuing to investigate this issue.
This incident has been resolved.
