Historique des pannes de Cint

1. 25 août 2026 à 09:41 UTCinvestigating

   Nous enquêtons actuellement sur un problème où les utilisateurs ne reçoivent pas les courriels de compte Cint Exchange et Marketplace et de rapport au niveau du projet. Veuillez noter que cet incident se limite strictement aux notifications par courriel — notre plateforme et tous les autres services sont pleinement opérationnels et fonctionnent comme prévu.

2. 25 août 2026 à 12:17 UTCidentified

   Nous avons identifié la cause de la question et nous travaillons à trouver une solution. Nous continuerons de fournir des mises à jour lorsque de nouvelles informations seront disponibles.

3. 25 août 2026 à 18:37 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 25 août 2026 à 21:24 UTCresolved

   Après avoir surveillé la stabilité du système au cours des dernières heures, nous pouvons confirmer que le problème est résolu. La production de rapports et la livraison de courriels fonctionnent normalement. Si vous continuez à éprouver des problèmes, veuillez contacter notre équipe de support.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 août 2026 à 09:52 UTCresolved

   Nous avons vécu une période de rendement dégradé qui a affecté l'expérience des répondants. Les répondants peuvent rencontrer des erreurs ou des temps de charge plus longs lors de la tentative d'enquête, et les utilisateurs de Marketplace/Cint Exchange peuvent rencontrer des erreurs lors de l'essai du flux des répondants. Ce problème est survenu entre 2026/08/18 09:01 UTC et 09:12 UTC et est maintenant résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 juillet 2026 à 09:52 UTCidentified

   We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.

2. 2 juillet 2026 à 14:02 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 2 juillet 2026 à 19:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 juillet 2026 à 19:30 UTCresolved

   This incident has been resolved.

1. 28 avril 2026 à 18:20 UTCinvestigating

   We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.

2. 28 avril 2026 à 18:43 UTCresolved

   This incident has been resolved.

1. 19 février 2026 à 15:12 UTCinvestigating

   We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.

2. 19 février 2026 à 17:32 UTCmonitoring

   A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 19 février 2026 à 17:41 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 11 février 2026 à 17:20 UTCidentified

   We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.

2. 11 février 2026 à 17:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 février 2026 à 19:33 UTCresolved

   This incident has been resolved.

1. 21 janvier 2026 à 21:06 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 22 janvier 2026 à 00:36 UTCresolved

   This incident has been resolved.

1. 13 novembre 2025 à 15:19 UTCinvestigating

   We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

2. 13 novembre 2025 à 16:04 UTCresolved

   This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.

1. 29 octobre 2025 à 17:16 UTCinvestigating

   We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.

2. 29 octobre 2025 à 17:33 UTCidentified

   The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.

3. 29 octobre 2025 à 21:39 UTCmonitoring

   Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.

4. 30 octobre 2025 à 05:15 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )

1. 28 octobre 2025 à 09:17 UTCinvestigating

   Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

2. 28 octobre 2025 à 09:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 octobre 2025 à 11:19 UTCresolved

   This incident has been resolved.

1. 27 octobre 2025 à 19:23 UTCinvestigating

   We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.

2. 27 octobre 2025 à 21:33 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 28 octobre 2025 à 07:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 octobre 2025 à 20:25 UTCresolved

   This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.

1. 20 octobre 2025 à 18:02 UTCinvestigating

   We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 20 octobre 2025 à 21:38 UTCmonitoring

   The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 21 octobre 2025 à 02:31 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 20 octobre 2025 à 10:19 UTCmonitoring

   We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

2. 20 octobre 2025 à 10:52 UTCresolved

   The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.

1. 28 août 2025 à 13:18 UTCinvestigating

   We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 28 août 2025 à 13:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 août 2025 à 15:13 UTCresolved

   This incident has been resolved.

1. 14 juillet 2025 à 13:31 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 14 juillet 2025 à 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 juillet 2025 à 14:35 UTCresolved

   This incident has been resolved.

1. 8 juillet 2025 à 21:42 UTCinvestigating

   We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.

2. 8 juillet 2025 à 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 juillet 2025 à 23:03 UTCresolved

   This incident has been resolved.

1. 7 juillet 2025 à 12:03 UTCinvestigating

   We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

2. 7 juillet 2025 à 12:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 juillet 2025 à 12:53 UTCresolved

   This incident has been resolved.

1. 24 juin 2025 à 16:22 UTCinvestigating

   We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.

2. 24 juin 2025 à 16:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 24 juin 2025 à 19:08 UTCinvestigating

   We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.

4. 24 juin 2025 à 21:05 UTCmonitoring

   A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.

5. 24 juin 2025 à 22:21 UTCresolved

   This incident has been resolved.

1. 16 juin 2025 à 14:33 UTCresolved

   We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.

1. 16 mai 2025 à 10:37 UTCinvestigating

   We are investigating an issue with the Cint Exchange where users are unable to create and modify Target Groups. This issue is limited to Cint Exchange users and does not impact any other functionality of the Marketplace. Our team is working on fixes to ensure normal functionality.

2. 16 mai 2025 à 11:23 UTCmonitoring

   To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 16 mai 2025 à 14:07 UTCresolved

   This issue has been resolved. Please contact our Support team if you're still experiencing problems.