Historique des pannes de Cirrus Insight

We're receiving reports of red error messages in the CI sidebar. Specifically, issues loading Buyer Signals and Email Activities. This issue is currently under investigation. We will provide updates as they become available.

We've identified the root of this issue to be related to a 3rd party outage, effecting their US East public cluster. They're in the process of deploying a fix to improve stability of the platform. Users should expect to see improvements soon.

A fix has been implemented by our 3rd party provider and error messages have cleared. We will continue to monitor to ensure resolution. Sorry for any inconvenience.

This issue has been resolved.

We're currently seeing intermittent issues with our Cirrus Insight Email Sync and Calendar features running slow. We will continue to investigate and provide updates shortly.

We've identified the issue and a fix is being implemented. We apologize for the inconvenience.

A fix has been implemented and services have returned to their normal functions. We will continue to monitor the situation.

This incident has been resolved. Please reach out to our Support Team if you experience any further related issues: [email protected].

We're currently investigating why some users are seeing slow calendar and email sync response times on our current product. The syncs do not fail, they're just slow to run the required process. Updates to follow as they become available.

This issue has been resolved. Thank you for your patience.

At this time, Microsoft and Microsoft Azure are experiencing nationwide service outages. This is intermittently impacting some Cirrus Insight services. Microsoft has not provided an estimated time for resolution yet. We're actively monitoring the situation and will send updates as they become available. Please reach out to [email protected] with any questions.

At this time, all service outages affecting Microsoft and Microsoft Azure have been resolved. If you continue to experience issues or have any questions, please reach out to [email protected]. We appreciate your patience during this disruption.

AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application. This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to [email protected] stating the issue you may be experiencing.

This incident has been resolved.

A subset of Cirrus Insight 19 users are seeing link tracking returning a Bad Gateway error when a recipient selects a tracked link. Temporarily disabling email tracking allows links to return data. Our Engineering teams are working diligently to resolve this issue and will provide updates as they become available.

This issue has been identified and a fix is being deployed to address the Bad Gateway errors.

A fix has been deployed and we're monitoring the situation.

This incident has been resolved

Cirrus Insight is currently receiving reports of intermittent side panel issues with our Gmail and Outlook applications. Specifically, we're seeing Contact Lists not populating or performing as expected. Our Engineering team is researching the issue and hope to have resolution soon. Updates will be provided as they become available.

A fix has been implemented and we are monitoring the situation.

This incident has been resolved. Thank you for your patience.

Cirrus Insight is receiving reports of sporadic issues with our 19 Gmail side panel feature. Specifically, users are noticing that upon log in, Salesforce authentication is successful. After a short period of time, users are logged out and the Cirrus Insight side bar will prompt for another log in attempt. At times, these authentication requests fail outright. Other times the log in will be successful, but the prompts return to authorize after a short period. Cirrus Insight Engineering is currently evaluating this case for resolution. We currently have no estimated timeline, but will keep you informed via email with any updates as they become available. We apologize for any inconvenience.

We are continuing to investigate this issue.

This outstanding authorization problem was identified as an issue stemming from a third party vendor and has been corrected. We are continuing to monitor.

This vendor issue has been resolved. We apologize for any inconvenience.

We're currently investigating intermittent sync issues on our Calendar and Email Sync products. Updates will be provided as they become available.

We have identified the issue with our syncs and are working towards resolution.

A fix for the sync services issue has been implemented and we are monitoring the results.

This issue has been resolved. A small subset of users may need to restart their sync via the dashboard.

We've received reports of dashboard and side panel latency with our Cirrus Insight product. Services have since been restarted to alleviate these issues. We are aware and will continue to monitor the situation. Thank you for your patience.

This incident has been resolved.

We're receiving reports of dashboard and side panel latency with our Cirrus Insight product. Services have been restarted to alleviate these issues. We are aware and will continue to monitor the situation. Thank you for your patience.

This incident has been resolved.

We are receiving reports of users unable to log into our current application sidebar and account dashboard at home.cirrusinsight.com. This issue is currently being investigated. Updates will be provided as they're available.

A fix has been implemented. The log in and dashboard issues have been resolved. We will continue to monitor. In the event that you're still experiencing issues, please chat with one of our customer support representatives at www.cirrusinsight.com.

This issue has been resolved. Please contact our support team at https://www.cirrusinsight.com if you happen to encounter any further complications.

We're receiving reports of a subset of Cirrus Insight users having issues with the upper tool bar ribbon being corrupted within the Gmail inbox. The Cirrus Insight Team is aware of the issue and actively working on a resolution. Sync and calendar services are not effected. This is simply a UI issue within the Gmail inbox.

This issue has been resolved. Thank you for your patience.

We are currently experiencing issues with the Cirrus Insight sidebar and dashboard. We're investigating the outage and will provide updates accordingly

This issue has been identified and corrected. We will continue to monitor further. Apologies for any inconvenience this may have caused.

This incident has been resolved.

The Cirrus Insight Support and Engineering teams are receiving reports of users receiving intermittent error messages when attempting to access their Cirrus Insight '19 sidebar. The error message indicates that there is a problem signing in with your Salesforce account. The Cirrus Insight team is following this closely and actively pursuing a resolution. We will continue to communicate updates as they are available. Sorry for any inconvenience.

A root cause has been identified and the issue corrected. The application is allowing users to log in without issue. We will continue to monitor.

This issue has been resolved.

We are currently investigating this issue.

Cirrus Insight 2019 Gmail users may have issues saving events in the Google Calendar if the Cirrus Insight Google Tab is enabled (Screenshot: https://a.cl.ly/GGuJxPBx).  Our engineering team is currently investigating the issue.  The workaround is to disable the CI for Google Calendar Tab at the Org Level in the Cirrus Insight Dashboard (dashboard.cirrusinsight.com) (Screenshot: https://a.cl.ly/d5uyxroj). 

Users will need to refresh their Google Calendar Page after the change to ensure the Cirrus Insight Tab is not present in order to save events. We will be sending further status updates. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented.

The following issue has been resolved and fix implemented. Issue #: CI-12443 Issue Description: Users are unable to create events in full screen mode or edit existing events with the CI for Google calendar tab enabled NOTE: For this issue, refreshing Cirrus Insight (https://2019.cirrusinsight.com/support/gmail/how-do-i-refresh-cirrus-insight) and reloading the Gmail inbox as well as Google Calendar are required to receive the full update. For any Org who may have disabled CI for Google Calendar in the Org Wide settings, that can now be re-enabled and the above steps taken. Please reach out to our support team using the chat with us button on the bottom left of the page at www.cirrusinsight.com if you are still seeing this issue or have any questions.

In the evening hours yesterday, the Cirrus Insight team began noticing issues and slow performance related to Buyer Signals. The team was able to confirm with Microsoft that they are experiencing issues with some of their Azure database services. If you experience issues, please alert the Cirrus Insight team via a live chat at www.cirrusinsight.com. We will update this page as information is provided to us.

We've confirmed with our contacts at Microsoft that the issue has been fully remedied. If you or your users find that there are ongoing issues please feel free to contact us at www.cirrusinsight.com.

We're currently investigating an issue within our 2019 product affecting the Gmail Side Panel. Upon attempting to load the panel, red errors will appear stating "There was an unexpected error. Please try again". We've also seen issues importing templates and initiating Flight Plans. In some instances, the panel will not fully load. Our engineering team is working diligently on a solution to this issue. We apologize for the inconvenience.

We've established that Outlook users on our 2019 platform are affected by this issue as well.

We have identified the cause of the error messages and are working towards a quick resolution.

We have identified the issue related to errors being generated in our 2019 product and a fix has been deployed. Most Cirrus Insight users are beginning to see improved performance. We will continue to monitor for issues and update accordingly.

This issue has been resolved. No further action should be required by any users. Once again, our sincere apologies for the inconvenience.

Cirrus Insight is experiencing issues impacting the Cirrus Insight '19 side panel and dashboard. The team is working to determine a root cause and resolution. In the meantime, users may experience the following interruptions: -Sidebar log in issues via Gmail -Log in lag to the Cirrus Insight Dashboard -Failed connection to Cirrus Insight error message upon accessing the side panel

We are continuing to investigate this issue.

The service interruptions have been resolved and we’re seeing no further issues related to this incident within Cirrus Insight. We will continue to monitor the status of this issue and update as required.

This incident has been resolved.

Salesforce is experiencing service interruptions. Service interruptions with Salesforce could cause users to also experience less than optimal service with Cirrus Insight applications. Our team is following the service outage closely and looking for ways to minimize interruptions for our customers.

The service interruptions have been resolved and we're seeing no further issues related to this incident within Cirrus Insight. We will continue to monitor the status of this issue and update as required.

This incident has been resolved.