Historique des pannes de Claravine

1. 5 août 2026 à 16:03 UTCinvestigating

   We're looking into an incident (Degraded performance) - Overnight during nightly backups, one of our list value indexes started to fail 6:39am UTC. We are re-indexing the list values index used. This is currently impacting LIST updates (requested list changes), this is NOT affecting submissions. There is no data loss involved in this incident.

2. 5 août 2026 à 16:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 août 2026 à 16:10 UTCresolved

   Lists saving functions have been restored.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 mars 2026 à 19:30 UTCresolved

   Intermittent submission errors detected at 1:20pm ET. Resolved at 3:20pm ET. No data loss occurred during that timeframe

1. 26 septembre 2025 à 21:35 UTCresolved

   Service restored at 9:34am ET - The Claravine platform response times were restored to allow customers to view their application pages. Claravine isolated the issue to a specific infrastructure pod and took actions to restore it. Incident reported at 9:13am ET - The Claravine platform was reported to have degraded response times and customers may have been temporarily unable to view certain application pages.

1. 5 septembre 2025 à 01:40 UTCmonitoring

   Adobe confirmed reports of processing issues on Adobe Analytics that started on Sep 3, 2025, and that Adobe is actively investigating. Claravine will share an update as soon as we receive more information.

2. 9 septembre 2025 à 15:15 UTCresolved

   Resolved - Adobe Analytics processing times are observed to be back to normal. Claravine will continue to monitor and stay in close communication with Adobe.

1. 13 mai 2024 à 21:07 UTCinvestigating

   We are currently investigating a degradation of our submission processing services.

2. 14 mai 2024 à 01:27 UTCresolved

   This incident has been resolved.

1. 15 septembre 2023 à 20:19 UTCinvestigating

   We are currently investigating the issue.

2. 15 septembre 2023 à 20:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 septembre 2023 à 21:12 UTCmonitoring

   A fix has been implemented and we are currently monitoring.

4. 15 septembre 2023 à 22:33 UTCresolved

   This incident has been resolved.

1. 22 juin 2023 à 21:13 UTCmonitoring

   The team is actively monitoring delays with the Adobe Classification API. Relevant 3rd parties have been notified of the increased latency and are investigating. Users may see submissions run longer than normal until the 3rd party API latency is resolved.

2. 23 juin 2023 à 15:23 UTCmonitoring

   Adobe Classification API latency is still under active monitoring.

3. 5 juillet 2023 à 15:48 UTCresolved

   Claravine has monitored the Adobe API long enough to establish that delays are no longer happening. If customers still experience delays, please reach out to your Admin or CSM.

1. 21 juin 2023 à 17:19 UTCinvestigating

   We are currently investigating this issue.

2. 21 juin 2023 à 17:25 UTCinvestigating

   Users may not see all data when viewing or exporting reports.

3. 21 juin 2023 à 22:04 UTCmonitoring

   A fix has been implemented. Historical data for reporting will become available gradually over the next 24 hours. The most recent 90 days of data is estimated to be available for reporting within 4 hours.

4. 22 juin 2023 à 21:04 UTCresolved

   After monitoring, the team has concluded that all systems are operating nominally. If you continue to see degraded performance or experience other issues, please reach out to your Administrator or CSM.

1. 20 avril 2023 à 23:43 UTCresolved

   Users are unable to load the Claravine platform

1. 14 mars 2023 à 02:21 UTCinvestigating

   We are investigating the outage, and we will post updates as soon as possible.

2. 14 mars 2023 à 02:27 UTCmonitoring

   The platform is back up. We are continuing to monitor the situation closely.

3. 14 mars 2023 à 03:24 UTCresolved

   We will continue to keep a close eye on things, but we have confirmed that the problem no longer exists.

1. 23 février 2023 à 20:25 UTCresolved

   SSO login was unavailable from 11:52 AM MST to 1:17 PM MST. Please reach out to your CSM if you experience any further problems.

1. 14 décembre 2022 à 22:14 UTCresolved

   Traffic to our servers briefly increased by 25,000%. For a 5-minute period, most users experienced general slowness, and a small number of users experienced problems loading pages. We are keeping a close eye on the situation to avoid further disruptions.

1. 4 novembre 2022 à 13:59 UTCinvestigating

   We have received reports that certain users are unable to login to the Claravine platform using SSO-based accounts. We are currently investigating the issue.

2. 4 novembre 2022 à 14:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 novembre 2022 à 14:28 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4 novembre 2022 à 14:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 novembre 2022 à 14:50 UTCresolved

   This incident has been resolved.

1. 24 août 2022 à 21:45 UTCidentified

   Template submissions and template datasets are not viewable. The problem has been identified, and the teams are actively fixing the issue.

2. 24 août 2022 à 21:55 UTCmonitoring

   Submissions can be viewed again.

3. 24 août 2022 à 22:49 UTCidentified

   Submissions that include a Random are failing. The team is working to restore this functionality as soon as possible.

4. 25 août 2022 à 03:52 UTCresolved

   All submissions are working correctly now.

1. 24 août 2022 à 20:35 UTCidentified

   Template submissions are not being fully processed. We have identified where the problem is, and we are actively working on a solution.

2. 24 août 2022 à 20:46 UTCmonitoring

   Submissions are beginning to complete. We are closely monitoring submissions. During this time, loading submission data may be more slow than normal.

3. 24 août 2022 à 21:05 UTCresolved

   The problem has been resolved. We are continuing to monitor the situation closely.

1. 22 août 2022 à 14:09 UTCresolved

   Claravine is operating as expected. We are continuing to closely monitor.

1. 9 juin 2022 à 15:13 UTCinvestigating

   We are aware of an issue affecting the delivery of emails due to a partial outage of the email partner we work with. We are monitoring the situation and working with Mailgun to resolve the issue as quickly as possible. For updates, please visit our partner's status page: https://status.mailgun.com/

2. 9 juin 2022 à 15:14 UTCidentified

   The issue has been identified, and we are continuing to work with Mailgun.

3. 9 juin 2022 à 15:22 UTCmonitoring

   Emails are beginning to be sent successfully. We are continuing to watch the issue to see if Mailgun's solution is complete or intermittent.

4. 9 juin 2022 à 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 juin 2022 à 16:52 UTCresolved

   The issue has been resolved. Please contact your Claravine CSM if you have further questions.

1. 11 janvier 2022 à 22:57 UTCinvestigating

   Several submissions are failing to process. We are currently investigating the problem.

2. 11 janvier 2022 à 23:33 UTCmonitoring

   Submissions are now being processed successfully. We are monitoring performance to ensure all submissions are being processed successfully.

3. 12 janvier 2022 à 01:03 UTCresolved

   Submissions are processing like normal. Failed submissions during the partial outage have been resubmitted. If you see any residual problems, please contact your CSM.

1. 15 décembre 2021 à 16:15 UTCmonitoring

   Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.

2. 15 décembre 2021 à 16:38 UTCresolved

   As of 8:14 AM PST, Amazon Web Services (AWS) resolved the issue Internet connectivity issue and restored normal service to the US-WEST-2 Region where the Claravine application is hosted. Our engineering team has confirmed all Claravine services have returned to normal service. We will continue to monitor the application for issues throughout the day. If you continue to experience issues with Claravine, please contact [email protected] . To follow or learn more about the status of AWS, please visit https://status.aws.amazon.com/ .

1. 15 décembre 2021 à 16:14 UTCresolved

   Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.