Historique des pannes de Clearsale

1. 14 août 2026 à 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14 août 2026 à 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13 août 2026 à 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 août 2026 à 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28 juillet 2026 à 14:46 UTCinvestigating

   Nous vivons actuellement une instabilité concernant les mises à jour de l'état de la commande Shopify. Notre équipe technique s'emploie activement à analyser et à résoudre le problème afin de rétablir les opérations normales dès que possible.

2. 28 juillet 2026 à 16:05 UTCresolved

   Nous sommes heureux de vous informer que notre équipe technique a abordé la question et que l'application fonctionne maintenant normalement. Si le problème se reproduit, veuillez contacter notre équipe de support par courriel à [email protected]

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juin 2026 à 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17 juin 2026 à 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 juin 2026 à 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17 juin 2026 à 18:06 UTCresolved

   This incident has been resolved.

1. 15 janvier 2026 à 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 janvier 2026 à 20:33 UTCinvestigating

   This incident has been resolved.

3. 15 janvier 2026 à 20:33 UTCresolved

   This incident has been resolved.

1. 18 décembre 2025 à 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29 octobre 2025 à 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29 octobre 2025 à 21:55 UTCresolved

   The Client Portal is back online.

1. 14 octobre 2025 à 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 octobre 2025 à 01:19 UTCresolved

   This incident has been resolved.

1. 16 juin 2025 à 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16 juin 2025 à 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9 mai 2025 à 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9 mai 2025 à 13:18 UTCinvestigating

   The problem was solved.

3. 9 mai 2025 à 13:18 UTCresolved

   This incident has been resolved.

1. 31 mars 2025 à 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31 mars 2025 à 15:39 UTCresolved

   This incident has been resolved.

1. 13 mars 2025 à 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12 février 2025 à 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12 février 2025 à 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 février 2025 à 19:15 UTCresolved

   This incident has been resolved.

1. 11 février 2025 à 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11 février 2025 à 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool