Historique des pannes de Clearwater Analytics

1. 14 octobre 2026 à 22:33 UTCresolved

   Entre 21 h 55 et 22 h 21 UTC le 14 octobre 2026, certains utilisateurs n'ont pas pu accéder au site Clearwater Reporting parce que l'option n'apparaissait pas dans leur barre d'outils de navigation. Nos ingénieurs ont identifié et résolu le problème, et l'accès a été rétabli. Les utilisateurs qui avaient ouvert le site de déclaration avant le début de la question n'ont pas été touchés. Nous nous excusons pour tout désagrément. Si vous continuez à connaître des problèmes, veuillez communiquer avec le Service à la clientèle.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 août 2026 à 16:12 UTCresolved

   Entre 10 h 16 et 10 h 42 UTC le 27 août 2026, les utilisateurs ont connu des retards et des délais intermittents lorsqu'ils se sont connectés au portail Clearwater Reporting. Le problème a été causé par un incident chez notre fournisseur d'authentification tiers. Les utilisateurs déjà connectés n'ont pas été touchés. Le problème a été résolu, et la fonctionnalité de connexion est confirmée pour fonctionner normalement. Nous nous excusons pour tout désagrément.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 juin 2026 à 23:00 UTCinvestigating

   The Clearwater Analytics Reporting website is currently experiencing a partial disruption. Some users may encounter degraded performance or intermittent unavailability. Our engineering team is actively investigating the issue. We will provide an update as soon as additional information is available. We apologize for the inconvenience and appreciate your patience.

2. 1 juin 2026 à 23:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 juin 2026 à 23:52 UTCmonitoring

   Our engineering team has deployed a fix for the partial disruption affecting the Reporting website. We are actively monitoring the environment to confirm full service restoration.

4. 2 juin 2026 à 00:05 UTCresolved

   The partial disruption affecting the Reporting website has been fully resolved. All services are operating normally.

1. 5 mars 2026 à 10:12 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers are actively addressing the issue.

2. 5 mars 2026 à 10:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 mars 2026 à 10:16 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

4. 5 mars 2026 à 10:27 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

5. 5 mars 2026 à 10:28 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 5 mars 2026 à 10:42 UTCresolved

   The Clearwater Analytics website is operational.

1. 22 février 2026 à 16:29 UTCinvestigating

   The Clearwater Analytics website is facing intermittent issues. Engineers are investigating the issue.

2. 22 février 2026 à 16:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 février 2026 à 16:47 UTCidentified

   Engineers have traced the cause of the issue to a third-party provider. We are working with the third-party provider to resolve the issue as soon as possible.

4. 22 février 2026 à 17:12 UTCidentified

   We are continuing to work with the third-party vendor to resolve this issue.

5. 22 février 2026 à 17:43 UTCidentified

   We are continuing to work on a fix for this issue.

6. 22 février 2026 à 18:35 UTCidentified

   We are working with the third-party provider to resolve the issue as soon as possible.

7. 22 février 2026 à 18:47 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

8. 22 février 2026 à 18:57 UTCresolved

   The Clearwater Analytics website is operational.

1. 19 février 2026 à 21:59 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 février 2026 à 22:04 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 19 février 2026 à 22:09 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 19 février 2026 à 22:10 UTCresolved

   The Clearwater Analytics website is operational.

1. 17 février 2026 à 15:40 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 17 février 2026 à 15:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 février 2026 à 15:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 février 2026 à 15:41 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 13:10 UTCinvestigating

   We are currently experiencing service disruptions due to errors originating from a third-party provider. This issue may result in intermittent failures while interacting with the website. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

2. 18 novembre 2025 à 13:18 UTCidentified

   We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

3. 18 novembre 2025 à 15:05 UTCmonitoring

   A fix has been implemented by the vendor, and we are actively monitoring to ensure all services remain stable and fully operational.

4. 18 novembre 2025 à 15:33 UTCresolved

   The Clearwater Analytics website is operational.

1. 6 octobre 2025 à 16:35 UTCinvestigating

   The Clearwater Analytics website is unexpectedly slow. Engineers have been dispatched to urgently address the issue.

2. 6 octobre 2025 à 16:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 octobre 2025 à 16:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 octobre 2025 à 17:55 UTCresolved

   This incident has been resolved.

1. 19 septembre 2025 à 19:56 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 septembre 2025 à 20:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 septembre 2025 à 20:11 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

4. 19 septembre 2025 à 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 septembre 2025 à 20:12 UTCresolved

   This incident has been resolved.

1. 13 août 2025 à 20:34 UTCresolved

   The Clearwater Analytics website experienced login issues from 7:36 PM to 8:01 PM UTC. The team has identified the root cause and successfully resolved the issue. The website is now fully operational.

1. 20 juin 2025 à 20:07 UTCinvestigating

   Clearwater is having an internal systems issue starting 11:15 that caused service Interruption for Analytics Website. Our team is currently investigating the issue.

2. 20 juin 2025 à 20:07 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 20 juin 2025 à 20:08 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 20 juin 2025 à 20:08 UTCresolved

   The Clearwater Analytics website is operational.

1. 18 juin 2025 à 15:12 UTCinvestigating

   Clearwater is having an internal systems issue starting 11:21 UTC that may delay client deliverables. Our team has identified the problem and is actively working on resolving the issue.

2. 18 juin 2025 à 15:15 UTCidentified

   Engineers have identified the cause of the issue. They are working on a solution now.

3. 18 juin 2025 à 16:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 juin 2025 à 16:43 UTCresolved

   The Clearwater Analytics internal affected systems are fully operational.

1. 28 mars 2025 à 21:11 UTCinvestigating

   The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.

2. 28 mars 2025 à 21:11 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 28 mars 2025 à 21:12 UTCmonitoring

   The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 28 mars 2025 à 21:13 UTCresolved

   The Prism Reporting and Prism Statements products are operational.

1. 14 janvier 2025 à 19:24 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 14 janvier 2025 à 19:24 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 14 janvier 2025 à 19:24 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 14 janvier 2025 à 19:24 UTCresolved

   The Clearwater Analytics website is operational.

1. 14 janvier 2025 à 19:27 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 14 janvier 2025 à 19:27 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 14 janvier 2025 à 19:27 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 14 janvier 2025 à 19:28 UTCresolved

   The Clearwater Analytics website is operational.

1. 6 janvier 2025 à 18:52 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 6 janvier 2025 à 18:52 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 6 janvier 2025 à 18:52 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 6 janvier 2025 à 18:53 UTCresolved

   The Clearwater Analytics website is operational.

1. 27 novembre 2024 à 17:21 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable for a portion of our users. Engineers have been dispatched to urgently address the issue.

2. 27 novembre 2024 à 17:21 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 27 novembre 2024 à 17:21 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 27 novembre 2024 à 17:21 UTCresolved

   The Clearwater Analytics website is operational.

1. 27 novembre 2024 à 17:14 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 27 novembre 2024 à 17:14 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 27 novembre 2024 à 17:14 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 27 novembre 2024 à 17:16 UTCresolved

   The Clearwater Analytics website is operational.

1. 19 juillet 2024 à 05:04 UTCinvestigating

   The Clearwater website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 juillet 2024 à 06:19 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 19 juillet 2024 à 13:48 UTCmonitoring

   The Clearwater website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 19 juillet 2024 à 14:02 UTCresolved

   The Clearwater website is operational.