Historique des pannes de Clever

1. 27 août 2026 à 14:18 UTCinvestigating

   Clever étudie actuellement un problème où les temps de synchronisation sur les pages de l'application connectée s'affichent de manière inexacte dans le tableau de bord. Dès que nous aurons plus d'informations, nous fournirons une mise à jour.

2. 27 août 2026 à 14:47 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 27 août 2026 à 14:47 UTCidentified

   Nous continuons de travailler sur une solution à ce problème.

4. 27 août 2026 à 15:36 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 27 août 2026 à 15:46 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 août 2026 à 17:09 UTCinvestigating

   Nous sommes conscients d'un problème qui affecte actuellement certaines synchronisations d'API de la série A et nous enquêtons activement à notre fin. Nous publierons plus d'informations dès que possible. Nous nous excusons pour tout inconvénient que cela pourrait causer.

2. 14 août 2026 à 21:15 UTCmonitoring

   Les synchronisations de l'API Aeries qui présentaient une erreur de synchronisation sont maintenant synchronisées avec Clever. Nous continuerons de suivre la situation. Si vous avez des questions, veuillez soumettre un billet à l'équipe de soutien de Clever à support.clever.com Je vous remercie

3. 18 août 2026 à 13:59 UTCresolved

   Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 16:23 UTCinvestigating

   We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.

2. 13 août 2026 à 21:38 UTCresolved

   The sync issue with some Aeries API syncs has been resolved. We thank you for your patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 août 2026 à 18:50 UTCinvestigating

   Nous avons identifié un problème qui empêche certains élèves d'accéder à leurs pages d'enseignants sur le portail Clever. Les étudiants et les enseignants sont toujours en mesure d'accéder aux applications à partir de leurs pages du Portail de district. Nous enquêtons sur la question et nous fournirons des mises à jour.

2. 5 août 2026 à 20:48 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juin 2026 à 19:55 UTCidentified

   We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

2. 22 juin 2026 à 22:20 UTCresolved

   This incident has been resolved.

1. 1 mai 2026 à 17:48 UTCidentified

   We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

2. 1 mai 2026 à 19:09 UTCresolved

   This incident has been resolved.

1. 29 avril 2026 à 12:21 UTCidentified

   We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.

2. 29 avril 2026 à 18:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 avril 2026 à 15:35 UTCresolved

   This incident has been resolved.

1. 15 avril 2026 à 18:18 UTCresolved

   Users may have experienced login issues to the Clever Portal today, April 15th, around 1:40pm ET/ 10:40am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

1. 26 mars 2026 à 15:30 UTCinvestigating

   Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible. We apologize for any inconvenience this may be causing.

2. 26 mars 2026 à 19:04 UTCmonitoring

   The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!

3. 27 mars 2026 à 16:21 UTCresolved

   The incident regarding intermittent login failures has been resolved. -Thank you

1. 18 mars 2026 à 14:51 UTCinvestigating

   There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.

2. 18 mars 2026 à 17:00 UTCresolved

   Our Engineering team was able to identify and resolve the issue regarding Skyward Selenium syncs failing for some districts. Those impacted districts should see those previously failed syncs run. For any further questions regarding your impacted sync, please contact our Support Team at support.clever.com Thank you and we apologize again for any inconvenience this may have caused.

1. 10 février 2026 à 20:47 UTCinvestigating

   Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update.

2. 10 février 2026 à 21:25 UTCidentified

   Amazon AWS, a service that works with Clever, is experiencing a issue that is preventing users from being able to log in to Clever. We are monitoring the issue and will provide status updates as they become available.

3. 10 février 2026 à 22:58 UTCresolved

   Amazon AWS has resolved this issue, and everything is back to normal.

1. 10 février 2026 à 17:23 UTCinvestigating

   Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.

2. 10 février 2026 à 20:15 UTCresolved

   This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com

1. 16 janvier 2026 à 22:19 UTCidentified

   Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and estimate it to be available as an update on Apple by early next week. When this update is available, you can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

2. 17 janvier 2026 à 04:12 UTCmonitoring

   Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

3. 20 janvier 2026 à 19:33 UTCresolved

   This incident has been resolved. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

1. 14 janvier 2026 à 16:25 UTCinvestigating

   Clever is seeing some SAML login failures and is investigating the root cause, including whether there is any relation to ADFS as the IdP and outdated certificates. Please contact support at support.clever.com if you are experiencing widespread login issues across your district so our Engineering team can investigate further. We will provide updates as our team continues to make progress on this issue.

2. 15 janvier 2026 à 16:09 UTCinvestigating

   Clever is continuing to see some districts with SAML SSO display login failures with "Login with ADFS". We are still investigating the root cause. Please contact support at support.clever.com if your district is configured to use ADFS with SAML logins and sees this error message, "No success code received from your SAML server", in your Access Logs. We will provide updates as our team continues to make progress on this issue.

3. 16 janvier 2026 à 00:40 UTCresolved

   This incident has been resolved. For troubleshooting expired SAML certificates at your district, please see our Help Center article: https://support.clever.com/hc/s/articles/000001736?language=en_US For any further issues, reach out to Clever Support at https://support.clever.com/

1. 7 janvier 2026 à 15:59 UTCinvestigating

   Clever is currently investigating an issue that is causing some districts to see an error message when users are trying to log into Clever. As soon as we have more information, we will update this status page. We apologize for the inconvenience. Thank you

2. 7 janvier 2026 à 19:13 UTCmonitoring

   Our Engineering Department has implemented a fix and it still closely monitoring the situation. For questions or concerns, please contact Clever Support at support.clever.com. Thank you,

3. 8 janvier 2026 à 14:21 UTCresolved

   The login issue for some districts has been resolved. We apologize for any inconvenience this may have caused.

1. 12 décembre 2025 à 14:12 UTCinvestigating

   We are currently investigating an issue where some users are being prompted to change their password when they are trying to log into Clever. We will provide updates as soon as we have them available. We apologize for the inconvenience. For any questions, please reach out to Clever Support at support.clever.com Thank you

2. 12 décembre 2025 à 16:07 UTCresolved

   The issue with some users being prompted to reset their password has been resolved. We apologize for any inconvenience this may have caused! Thank you

1. 1 décembre 2025 à 18:02 UTCinvestigating

   At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available. Reference: Twilio’s Status Page (https://status.twilio.com/)

2. 1 décembre 2025 à 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 décembre 2025 à 20:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 décembre 2025 à 16:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2 décembre 2025 à 17:51 UTCresolved

   According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received.

1. 19 novembre 2025 à 15:01 UTCinvestigating

   Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. If you received a 'Create your Clever Account' email, it means your admin account was deleted and recreated as a result of this issue. As a next step, please follow the steps in the email to recreate your account with Clever. For any questions or assistance, please reach out to Clever Support at support.clever.com We sincerely apologize for any inconvenience this may cause and thank you for your patience.

2. 19 novembre 2025 à 15:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 novembre 2025 à 23:34 UTCresolved

   This incident has been resolved.

1. 19 novembre 2025 à 06:41 UTCmonitoring

   Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. We are currently rerunning syncs and the issue will be automatically corrected on your next sync, or you can choose to discard the hold.

2. 19 novembre 2025 à 13:41 UTCresolved

   The incident with admin deletions has been resolved. If your sync is currently on hold, discard the hold or contact Clever Support at support.clever.com for assistance. If you are an admin in the account and received a "Welcome to Clever" email, you can disregard that email. For any other issues or questions, please contact Clever Support. We apologize for any inconvenience this caused and thank you for your patience.

1. 4 novembre 2025 à 17:43 UTCinvestigating

   There is a widespread issue involving Google that is currently impacting Chromebook logins, including Badges into Chromebooks. We are monitoring the issue and will provide status updates as they become available.

2. 5 novembre 2025 à 12:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 novembre 2025 à 18:17 UTCresolved

   This incident has been resolved.