Historique des pannes de Clicksend

1. 3 septembre 2026 à 01:24 UTCinvestigating

   Notre fournisseur dans la région de l'UE effectue actuellement une maintenance essentielle, ce qui retarde les services postaux dans la région. Tous les systèmes ClickSend fonctionnent normalement, et toutes les lettres/cartes postales soumises par les clients ont été reçues avec succès et sont sécurisées dans notre système. Cependant, il peut y avoir un retard dans la transmission de ces données à notre fournisseur de l'UE pendant que la maintenance est en cours. Nous suivons la situation et fournirons d'autres mises à jour à mesure qu'elles seront disponibles.

2. 4 septembre 2026 à 02:27 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 7 septembre 2026 à 00:36 UTCinvestigating

   Nos équipes travaillent activement avec le fournisseur pour rendre le service en toute sécurité. Nous nous excusons pour la perturbation continue et apprécions votre patience pendant que ce travail se poursuit. Nous fournirons une nouvelle mise à jour dès que de plus amples renseignements seront disponibles.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 02:00 UTCinvestigating

   Nous observons actuellement les problèmes de livraison en Australie - Telstra Telstra a publié la déclaration suivante concernant la panne: "Nous examinons un problème affectant certains appels mobiles et connexions de données. Si vous avez du mal à vous connecter au début, essayez à nouveau car il peut fonctionner sur une réessayer. Nous sommes dessus et partagerons une mise à jour dès qu'il sera corrigé. Merci d'avoir soutenu avec nous." Nous suivons de près la situation de notre côté et nous ferons une autre mise à jour dès que Telstra aura réglé la question.

2. 9 juillet 2026 à 00:52 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 9 juillet 2026 à 23:58 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 juin 2026 à 06:51 UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. 25 juin 2026 à 11:56 UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. 25 juin 2026 à 13:09 UTCinvestigating

   We are continuing to investigate this issue.

4. 25 juin 2026 à 14:26 UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. 25 juin 2026 à 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 26 juin 2026 à 00:04 UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. 26 juin 2026 à 03:56 UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. 26 juin 2026 à 03:57 UTCresolved

   This incident has been resolved.

1. 7 mai 2026 à 03:39 UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. 8 mai 2026 à 10:21 UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. 12 mai 2026 à 14:26 UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. 9 février 2026 à 02:23 UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. 9 février 2026 à 03:09 UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. 9 février 2026 à 05:47 UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. 8 décembre 2025 à 11:21 UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. 9 décembre 2025 à 07:08 UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. 9 décembre 2025 à 10:11 UTCresolved

   This incident has been resolved.

1. 26 novembre 2025 à 07:52 UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. 26 novembre 2025 à 13:10 UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. 26 novembre 2025 à 13:13 UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. 27 novembre 2025 à 00:29 UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. 18 novembre 2025 à 12:12 UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. 18 novembre 2025 à 12:39 UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. 20 octobre 2025 à 22:22 UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. 20 octobre 2025 à 22:49 UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. 24 septembre 2025 à 18:20 UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. 25 septembre 2025 à 05:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 septembre 2025 à 05:23 UTCresolved

   This incident has been resolved.

1. 29 août 2025 à 23:20 UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. 30 août 2025 à 00:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 août 2025 à 01:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 août 2025 à 01:15 UTCresolved

   This incident has been resolved.

1. 29 août 2025 à 20:09 UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. 29 août 2025 à 21:16 UTCresolved

   We have resolved the issue for Belgium customers

1. 22 juillet 2025 à 06:44 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 23 juillet 2025 à 01:46 UTCresolved

   This incident has been resolved.

1. 22 juillet 2025 à 01:58 UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. 22 juillet 2025 à 03:04 UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. 23 juillet 2025 à 02:22 UTCresolved

   This incident has been resolved.

1. 21 juillet 2025 à 05:04 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 21 juillet 2025 à 05:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 juillet 2025 à 06:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 juillet 2025 à 06:15 UTCresolved

   This incident has been resolved.

1. 30 juin 2025 à 06:32 UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. 1 juillet 2025 à 00:11 UTCresolved

   This incident has been resolved.

1. 30 juin 2025 à 03:40 UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. 30 juin 2025 à 03:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 juillet 2025 à 03:28 UTCresolved

   This incident has been resolved.

1. 18 juin 2025 à 01:22 UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. 18 juin 2025 à 01:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 juin 2025 à 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 juin 2025 à 03:57 UTCresolved

   This incident has been resolved.

1. 24 avril 2025 à 07:10 UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. 28 avril 2025 à 04:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 mai 2025 à 03:37 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 mai 2025 à 03:38 UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. 16 mai 2025 à 03:39 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 mai 2025 à 05:30 UTCresolved

   This incident has been resolved.

1. 11 février 2025 à 22:39 UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. 11 février 2025 à 22:49 UTCresolved

   This incident has been resolved.