Historique des pannes de Clickup

1. 27 juillet 2026 à 21:15 UTCresolved

   27 juillet, 2026 11:40AM PDT Identifié - Nous enquêtons sur un problème affectant la recherche de certains utilisateurs dans nos régions américaines. Nous avons identifié la question et l'atténuation est en cours. Nous partagerons une autre mise à jour dès que nous aurons la confirmation que le service s'est stabilisé. 27 juillet, 2026 1:36PM PDT Monitoring - Le problème affectant la recherche de certains utilisateurs dans nos régions américaines a été atténué, et Search devrait maintenant fonctionner normalement. Nous continuons de surveiller de près pour nous assurer que les performances restent stables. 27 juillet 2026 14 h 15 PDT Résolue - Le problème affectant la recherche de certains utilisateurs dans nos régions américaines est entièrement résolu, et Search fonctionne maintenant normalement. Merci de votre patience pendant que nous avons résolu ce problème. Nous menons un examen interne pour déterminer la cause profonde et nous aurons une analyse que nous pourrons partager dans les prochains jours.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 juillet 2026 à 02:03 UTCresolved

   July 9, 2026 5:01PM PDT Investigating - We’re investigating reports of issues affecting several ClickUp services, including chat message sending in our web and desktop applications in the AP Southeast region. We’ll share frequent updates until we have a monitoring status. July 9, 2026 5:08PM PDT Identified - We've identified the cause of the issues affecting several ClickUp services, in AP Southeast. Our team is actively working on a fix and we'll continue to share frequent updates until the issue is resolved. July 9, 2026 6:32PM PDT Monitoring - We’ve applied mitigation steps for the issue affecting chat messages and related real-time features for some customers in AP Southeast, and impacted services are recovered. July 9, 2026 7:03PM PDT Resolved - We're back online! We’ve mitigated the issues affecting chat, automations, and other related real-time features for some customers in AP Southeast. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.

1. 14 mai 2026 à 21:41 UTCresolved

   May 14, 2026 12:54PM PDT Investigating - We're investigating reports of users being unable to login to ClickUp in our web and desktop applications. We’ll have frequent updates until we have a monitoring status. May 14, 2026 1:20PM PDT Monitoring - We have mitigated the inability to log in to ClickUp. Users should be able to log in to ClickUp as expected. We will continue monitoring to ensure this has been resolved. May 14, 2026 2:41PM PDT Resolved - We're back online! We've mitigated all issues preventing users from accessing ClickUp, and our systems are 100% online. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.

1. 13 mai 2026 à 01:35 UTCresolved

   May 12, 2026 3:45PM PDT Investigating - We're investigating reports of infinite loading in Search in our desktop application. We’ll have frequent updates until we have a monitoring status. May 12, 2026 3:56PM PDT Identified - We've determined the cause of infinite loading in Search within our desktop application and a resolution is on the way. As a potential workaround, open the AI Command Bar (formerly called Command Center) and, with the bar open, press CMD + R (Mac) or CTRL + R (PC) to refresh the AI Command Bar directly. May 12, 2026 6:02PM PDT Monitoring - We believe we have mitigated the cause of infinite loading in Search within our desktop application and will continue monitoring. Some users may need to refresh the desktop app using CMD+R (Mac) or CTRL+R (PC) for the fix to take effect. May 12, 2026 6:35PM PDT Resolved - The cause of infinite loading in Search within our desktop application has been mitigated and our monitoring shows that all systems are fully operational. Some users may need to refresh the desktop app using CMD+R (Mac) or CTRL+R (PC) for the fix to take effect. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.

1. 12 mai 2026 à 05:26 UTCresolved

   May 11, 2026 9:39PM PDT Investigating - We're investigating reports of API requests to our Get Task endpoint failing with 500 errors when the task contains an attachment. We’ll have frequent updates until we have a monitoring status. May 11, 2026 9:50PM PDT Monitoring - We believe we have mitigated the cause of the failing Public Task API requests for tasks with attachments. We will continue monitoring and follow up when we're confident the issue has been mitigated. May 11, 2026 10:26PM PDT Resolved - The cause of the failing Public Task API calls has been mitigated and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.

1. 5 mai 2026 à 18:55 UTCresolved

   May 5, 2026 9:18AM PDT Investigating - We're aware and investigating reduced performance in our web and desktop applications. Users may experience issues with seeing real time updates, and will need to perform a refresh to see those updates. We have all hands on deck and we'll update here as soon as we have a resolution. May 5, 2026 10:04AM PDT Identified - We've identified the cause of the reduced performance affecting our web and desktop applications. Our engineering team is actively working on a fix. In the meantime, users may still need to refresh their browser or desktop app to see the latest updates. May 5, 2026 11:13AM PDT Monitoring - The issue impacting real-time updates should now be mitigated. Users should now see changes reflected across the platform without needing to refresh. We’ll continue to monitor to ensure everything remains stable. May 5, 2026 11:55AM PDT Resolved - The cause of users experiencing issues with seeing real-time updates and needing to perform a refresh to see changes across the platform has been fully resolved, and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.

1. 23 avril 2026 à 16:46 UTCresolved

   April 22, 2026 9:36AM PDT Investigating - We're investigating reports of missing Workspace features, including some that are in beta, across our web and desktop applications. We'll have frequent updates until we have a monitoring status. April 22, 2026 1:25PM PDT Identified - We’ve identified the root cause behind certain Workspace features not appearing as expected across web, desktop, and mobile. The issue originates from a third-party vendor, and we’re actively working with their team on a resolution. We’ll continue sharing updates here until the issue is resolved and we’ve moved into a monitoring state. April 22, 2026 9:21PM PDT Identified - Coordination with our third-party vendor is ongoing. We believe a majority of impacted users have a working solution at this time but additional testing, re-validation, and broader checks are being completed for a full path forward and complete resolution. We greatly appreciate your patience and will provide additional meaningful updates as they are made available. April 23, 2026 9:46AM PDT Resolved - The issue causing certain Workspace features, including some in beta, to not appear as expected across web, desktop, and mobile has been resolved. Our monitoring confirms full operational stability. We are continuing to coordinate with our third-party vendor to complete root cause analysis and will share a detailed post-mortem in the coming days. Thank you for your patience, and we apologize for any disruption this may have caused.

1. 8 avril 2026 à 20:14 UTCresolved

   April 8, 2026 11:29AM PDT Identified - Users may experience issues sending and receiving emails in ClickUp with Gmail accounts. Users may also experience issues connecting your Gmail to ClickUp. April 8, 2026 12:41PM PDT Monitoring - We believe we have mitigated the cause of users experiencing issues sending and receiving emails in ClickUp with Gmail accounts. Some users were also unable to connect their Gmail to ClickUp. We will continue monitoring. April 8, 2026 1:14PM PDT Resolved - The cause of users experiencing issues sending and receiving emails in ClickUp with Gmail accounts, as well as issues connecting Gmail to ClickUp, has been mitigated, and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.

1. 1 avril 2026 à 01:34 UTCresolved

   March 31, 2026 7:30AM PDT Investigating - We're investigating reports of missing Workspace features in our web and desktop applications. We’ll have frequent updates until we have a monitoring status. March 31, 2026 8:24AM PDT Monitoring - We have mitigated the issue leading to missing Workspace features in our web, desktop, and mobile applications. We will continue monitoring to ensure the issue is fully resolved. March 31, 2026 12:30PM PDT Identified - After receiving new reports, we are investigating additional cases of certain Workspace features across our web, desktop, and mobile applications not appearing as expected. This issue has been identified as originating from a third-party vendor, and we are actively working with their team toward a resolution. We’ll continue to provide updates until we return to a monitoring status. March 31, 2026 5:07PM PDT Monitoring - We have worked with our third-party vendor to mitigate the issue leading to missing Workspace features in our web, desktop, and mobile applications. Functionality should be restored at this point. We will continue monitoring to ensure the issue is fully resolved. March 31, 2026 6:34PM PDT Resolved - The issue impacting Workspace features across web, desktop, and mobile has been resolved, and our monitoring shows full operational stability. We are coordinating with our third-party vendor to determine the root cause and will share a detailed analysis in the coming days. Thank you for your patience, and we apologize for any disruption this may have caused.

1. 28 mars 2026 à 07:00 UTCresolved

   March 26, 2026 9:53AM PDT Scheduled - When: March 27, 2026, 1:00 PM to March, 28, 8:00 AM UTC Where: AP Southeast, EU, and US regions Service impact: Chat comments We will perform scheduled maintenance to upgrade the database supporting Chat comments. No significant downtime is expected; however, during the cutover there may be a brief interruption that could cause temporary delays or unavailability of Chat comments. If you experience issues during or after the maintenance window, please contact Support and include the approximate time of impact and any relevant error details. March 27, 2026 5:00AM PDT Active - Scheduled maintenance to upgrade the database supporting Chat comments has begun. No significant downtime is expected; however, during the cutover there may be a brief interruption that could cause temporary delays or unavailability of Chat comments. March 28, 2026 12:00AM PDT Completed - Our planned maintenance has been completed. If you experience issues please contact Support and include the approximate time of impact and any relevant error details. Thank you for your patience.

1. 24 mars 2026 à 19:16 UTCresolved

   March 24, 2026 10:46AM PDT Identified - We’ve identified an issue with an upstream service provider impacting our AI Notetaker feature. We’re monitoring the situation closely and will update you as soon as AI Notetaker is back online. March 24, 2026 11:33AM PDT Monitoring - The issue with our upstream service provider impacting the AI Notetaker feature has been mitigated. AI Notetaker is now back online and should now be functioning as expected. We’re continuing to monitor closely to ensure everything remains stable. March 24, 2026 12:16PM PDT Resolved - The issue impacting AI Notetaker’s ability to join meetings has been fully resolved. This was caused by an issue with an upstream service provider, which has now been addressed. AI Notetaker is now fully operational and functioning as expected. Thank you for your patience, and we apologize for any disruption this may have caused.

1. 13 mars 2026 à 14:20 UTCresolved

   March 12, 2026 10:41AM PDT Scheduled - When: March 13, 2026, 2:15PM to 3:15 PM UTC Where: AP Southeast region (prod-ap-southeast-1-1) Service impact: Chat comments We will perform scheduled maintenance to upgrade the database supporting Chat comments. No significant downtime is expected; however, during the cutover there may be a brief interruption that could cause temporary delays or unavailability of Chat comments. If you experience issues during or after the maintenance window, please contact Support and include the approximate time of impact and any relevant error details. March 13, 2026 7:14AM PDT Active - Scheduled maintenance to upgrade the database supporting Chat comments has begun. No significant downtime is expected; however, during the cutover there may be a brief interruption that could cause temporary delays or unavailability of Chat comments. March 13, 2026 7:20AM PDT Completed - Our planned maintenance has completed. If you experience issues please contact Support and include the approximate time of impact and any relevant error details. Thank you for your patience.