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    Historique des pannes de Cloudapp

    50 Cloudapp incidents · juin 2017 — official updates, affected components, duration and resolution details.

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    Increased error rates with workflow automations

    Début 20 octobre 2025 à 16:16 UTC · 8h 39m

    Pending
    Composants affectés
    Website
    1. 20 octobre 2025 à 16:16 UTCinvestigating

      We're experiencing an elevated level of issues caused by our upstream workflow provider. Many supported integrations are affected by this outage. Some webhooks and app events may not be sending data while the outage persists. We do not expect any data loss.

    2. 20 octobre 2025 à 16:17 UTCmonitoring

      Issue was identified as coming from an upstream cloud service (AWS). We are monitoring the situation.

    3. 20 octobre 2025 à 19:02 UTCmonitoring

      We are currently experiencing an issue with thumbnail loading, which appears to be related to an ongoing AWS incident. Our team is actively monitoring the situation and will provide updates as they become available.

    4. 21 octobre 2025 à 00:55 UTCresolved

      This incident has been resolved.

    Marketing Websites (Zight & GetCloudApp.com) Unavailable

    Début 2 mai 2023 à 20:15 UTC · 3h 57m

    OutageIncident critique
    Composants affectés
    WebsiteViewerAPI
    1. 2 mai 2023 à 21:03 UTCmonitoring

      An upstream provider to Zight is having a regional outage that is affecting our www.zight.com & www.getcloudapp.com domains. The issue is known to the upstream provider, and they are working towards a fix. As a Zight (formerly CloudApp) user, your access to our core product, core API, and dashboard should not be interrupted and this only affects our marketing pages. You can continue to access the core product at https://share.getcloudapp.com/dashboard

    2. 3 mai 2023 à 01:12 UTCresolved

      Resolved and now experiencing peak performance

    Degraded performance

    Début 24 avril 2023 à 15:00 UTC · 0m

    IssuesIncident mineur
    1. 24 avril 2023 à 16:49 UTCresolved

      This incident has been resolved.

    Degraded performance

    Début 8 novembre 2022 à 15:00 UTC · 1h 28m

    IssuesIncident mineur
    Composants affectés
    ViewerAPI
    1. 8 novembre 2022 à 16:22 UTCmonitoring

      We have an ongoing incident on the 3rd party system. We are monitoring the situation.

    2. 8 novembre 2022 à 16:28 UTCresolved

      This incident has been resolved.

    cl.ly domain interruption

    Début 17 mai 2022 à 14:17 UTC · 0m

    IssuesIncident mineur
    Composants affectés
    Viewer
    1. 17 mai 2022 à 14:17 UTCresolved

      The SSL certificate for the domain cl.ly had a successful but delayed renewal. The domain should now be fully accessible. This may have affected a small subset of customers.

    Custom domain misconfiguration

    Début 26 avril 2022 à 14:00 UTC · 0m

    Pending
    1. 26 avril 2022 à 15:11 UTCresolved

      A misconfiguration set for custom domain accounts caused specific accounts to be inaccessible due to a gateway timeout

    API Degredation

    Début 31 mars 2022 à 19:30 UTC · 0m

    Pending
    1. 11 avril 2022 à 15:34 UTCresolved

      The incident was caused by an increase in traffic due to one of our customers performed a high load security scan. Users were unable to upload captures or view recorded screencasts. Some users were unable to view content on the web.

    API Degredation

    Début 1 mars 2022 à 08:00 UTC · 30d 23h

    Pending
    1. 11 avril 2022 à 15:39 UTCresolved

      The incident was caused by an increase in traffic due to one of our customers performed a high load security scan. Users were unable to upload captures or view recorded screencasts. Some users were unable to view content on the web.

    There may be residual issues with CloudApp after our infrastructure provider, AWS, has had issues today.

    Début 7 décembre 2021 à 18:18 UTC · 9h 30m

    Pending
    Composants affectés
    WebsiteViewerAPI
    1. 7 décembre 2021 à 18:18 UTCmonitoring

      We are monitoring the platform.

    2. 8 décembre 2021 à 03:48 UTCresolved

      This incident has been resolved.

    Our hosting provider, AWS, is currently down/unavailable

    Début 7 décembre 2021 à 16:10 UTC · 2h 7m

    OutageIncident critique
    Composants affectés
    WebsiteViewerAPI
    1. 7 décembre 2021 à 16:10 UTCmonitoring

      We are monitoring the situation and expect that it will be available and resolved again very quickly.

    2. 7 décembre 2021 à 16:10 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 7 décembre 2021 à 18:17 UTCresolved

      This incident has been resolved and AWS infrastructure is now back & operational.

    We are experiencing elevated error rates

    Début 9 août 2021 à 15:17 UTC · 2h 38m

    Pending
    Composants affectés
    WebsiteViewerAPI
    1. 9 août 2021 à 15:17 UTCidentified

      We are currently investigating the issue

    2. 9 août 2021 à 17:55 UTCresolved

      This incident has been resolved.

    Slow loading in viewer and website

    Début 20 avril 2021 à 15:23 UTC · 54m

    OutageIncident majeur
    Composants affectés
    WebsiteViewer
    1. 20 avril 2021 à 15:23 UTCinvestigating

      We are currently investigating this issue.

    2. 20 avril 2021 à 16:16 UTCresolved

      This incident has been resolved.

    Experiencing downtime

    Début 22 février 2021 à 18:58 UTC · 6m

    OutageIncident critique
    Composants affectés
    API
    1. 22 février 2021 à 18:58 UTCinvestigating

      We are currently investigating this issue.

    2. 22 février 2021 à 19:05 UTCresolved

      This incident has been resolved.

    Viewer outage

    Début 19 février 2021 à 16:55 UTC · 30m

    Pending
    Composants affectés
    Viewer
    1. 19 février 2021 à 16:55 UTCinvestigating

      We are currently investigating this issue.

    2. 19 février 2021 à 17:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 février 2021 à 17:25 UTCresolved

      This incident has been resolved.

    Upload performance issue.

    Début 6 janvier 2021 à 17:40 UTC · 4h 30m

    OutageIncident majeur
    Composants affectés
    API
    1. 6 janvier 2021 à 17:40 UTCinvestigating

      We are currently investigating this issue.

    2. 6 janvier 2021 à 22:09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 janvier 2021 à 22:09 UTCresolved

      This incident has been resolved.

    Google Authentication Down

    Début 15 juillet 2020 à 19:03 UTC · 1h 21m

    OutageIncident majeur
    Composants affectés
    Website
    1. 15 juillet 2020 à 19:03 UTCinvestigating

      We are currently investigating an issue with Google authetication. It is partially affecting users and redirecting them to a error page.

    2. 15 juillet 2020 à 20:24 UTCresolved

      We diagnosed and pulled back an update to the website and now it's working!

    Web Viewer & Upload

    Début 12 juin 2020 à 16:50 UTC · 34m

    OutageIncident majeur
    Composants affectés
    Viewer
    1. 12 juin 2020 à 16:50 UTCinvestigating

      We are experiencing some temporary issues with upload and web viewer.

    2. 12 juin 2020 à 16:50 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 juin 2020 à 17:14 UTCmonitoring

      The situation was caused by an acting out deploy. We've taken back that deploy and monitoring the situation.

    4. 12 juin 2020 à 17:24 UTCresolved

      We have seen that viewer & upload are fully operational now.

    Google Sign-in

    Début 19 mai 2020 à 18:39 UTC · 48m

    OutageIncident majeur
    Composants affectés
    Website
    1. 19 mai 2020 à 18:39 UTCinvestigating

      We are currently investigating an issue with Google sign-in. Currently, it is not logging in and redirecting to the login page.

    2. 19 mai 2020 à 18:39 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 mai 2020 à 19:27 UTCresolved

      We've identified the issue, and sent a fix. :)

    Elevated API Errors

    Début 27 mars 2020 à 16:00 UTC · 9m

    IssuesIncident mineur
    1. 27 mars 2020 à 16:00 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 27 mars 2020 à 16:10 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Début 24 mars 2020 à 15:59 UTC · 1m

    Pending
    Composants affectés
    WebsiteViewerAPI
    1. 24 mars 2020 à 15:59 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 24 mars 2020 à 16:00 UTCresolved

      Resolved and now experiencing peak performance