Historique des pannes de Cloudinary

1. 13 août 2026 à 17:04 UTCinvestigating

   Depuis environ 12h30 UTC, certains utilisateurs peuvent éprouver des problèmes où les actifs ne apparaissent pas lors de la navigation des dossiers dans la médiathèque. Les biens touchés demeurent disponibles et peuvent encore être accessibles par la recherche. Notre équipe enquête sur le problème et travaille à restaurer la visibilité normale des dossiers. Nous fournirons une autre mise à jour dès que plus d'informations seront disponibles.

2. 13 août 2026 à 19:10 UTCidentified

   We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.

3. 13 août 2026 à 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 août 2026 à 17:45 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juillet 2026 à 13:35 UTCinvestigating

   Depuis environ 13h50 UTC, les utilisateurs sont incapables d'installer des modules complémentaires. Les tentatives d'installation échouent et peuvent afficher un message d'installation échoué. Notre équipe étudie la question et travaille à restaurer la fonctionnalité d'installation. Nous fournirons une autre mise à jour dès que plus d'informations seront disponibles.

2. 29 juillet 2026 à 14:00 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 29 juillet 2026 à 14:58 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 juillet 2026 à 23:09 UTCinvestigating

   Nous enquêtons sur un problème touchant les connexions au connecteur Cloudinary MCP. Les utilisateurs peuvent recevoir une erreur 502 Bad Gateway.

2. 21 juillet 2026 à 08:33 UTCmonitoring

   Un correctif a été émis pour corriger les défaillances de connexion avec notre connecteur MCP, et nous surveillons activement afin d'assurer une stabilité continue.

3. 21 juillet 2026 à 11:25 UTCresolved

   Le problème récent touchant le connecteur Cloudinary MCP a été résolu avec succès. Nous pouvons confirmer que tous les services sont maintenant de retour à l'exploitation normale.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 10:17 UTCresolved

   En raison d'un changement de paramètres de sécurité, certains clients éprouvent des défaillances lorsqu'ils tentent de se connecter à Cloudinary via le plugin Cloudinary Figma (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 12 juillet 2026 à 10:20 UTCmonitoring

   Un problème touchant les demandes qui comprenaient la transformation g auto a entraîné des taux d'erreur élevés à partir d'environ 09:00 UTC le dimanche 12 juillet. La question a été réglée et nous continuons de la surveiller.

2. 12 juillet 2026 à 12:44 UTCresolved

   L'incident a été résolu. Les services sont revenus à la normale, et toutes les URL précédemment affectées fonctionnent maintenant correctement.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juin 2026 à 15:19 UTCinvestigating

   We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more information becomes available.

2. 16 juin 2026 à 17:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 juin 2026 à 06:36 UTCresolved

   This incident has been resolved.

1. 7 juin 2026 à 13:30 UTCinvestigating

   We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately, any actions taken on assets are still being applied, and the API continues to function as usual. Please continue to follow this page for updates, and contact [email protected] if you need any assistance. Thank you!

2. 7 juin 2026 à 13:54 UTCmonitoring

   The issue was identified, and a fix has been implemented.

3. 8 juin 2026 à 06:31 UTCresolved

   The issue has been resolved, and all services are operating normally.

1. 24 mars 2026 à 16:51 UTCinvestigating

   We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.

2. 24 mars 2026 à 18:18 UTCmonitoring

   We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.

3. 24 mars 2026 à 19:35 UTCresolved

   We confirm that the update rolled out today has fixed the issue.

1. 19 mars 2026 à 16:48 UTCinvestigating

   We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

2. 19 mars 2026 à 17:13 UTCmonitoring

   A fix for this issue has been deployed, and we are currently monitoring the results.

3. 19 mars 2026 à 18:38 UTCresolved

   The recent sign-up issue has been resolved. All services are now operating normally.

1. 11 mars 2026 à 18:19 UTCinvestigating

   We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

2. 11 mars 2026 à 20:36 UTCmonitoring

   We have resolved the issues and are monitoring.

3. 12 mars 2026 à 09:23 UTCresolved

   The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.

1. 26 février 2026 à 12:50 UTCidentified

   We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing final testing and deploying a fix.

2. 26 février 2026 à 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 février 2026 à 18:22 UTCresolved

   This incident has been resolved.

1. 10 février 2026 à 15:44 UTCinvestigating

   From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.

2. 10 février 2026 à 17:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 février 2026 à 07:04 UTCresolved

   The issue has been resolved, and system performance has returned to normal.

1. 10 février 2026 à 08:21 UTCidentified

   Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.

2. 10 février 2026 à 12:02 UTCresolved

   This incident has been resolved.

1. 8 janvier 2026 à 15:47 UTCinvestigating

   Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.

2. 8 janvier 2026 à 15:56 UTCmonitoring

   Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.

3. 8 janvier 2026 à 17:05 UTCresolved

   This incident has been resolved.

1. 4 janvier 2026 à 17:51 UTCinvestigating

   We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

2. 4 janvier 2026 à 19:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 janvier 2026 à 20:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 janvier 2026 à 07:52 UTCresolved

   A fix has been implemented and this issue has been resolved

1. 4 janvier 2026 à 08:06 UTCmonitoring

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

2. 4 janvier 2026 à 08:42 UTCresolved

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

1. 21 décembre 2025 à 10:50 UTCmonitoring

   At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.

2. 21 décembre 2025 à 14:43 UTCresolved

   This incident has been resolved.

1. 15 décembre 2025 à 15:10 UTCidentified

   We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations

2. 15 décembre 2025 à 16:51 UTCidentified

   We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete

3. 15 décembre 2025 à 17:42 UTCmonitoring

   A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.

4. 15 décembre 2025 à 19:32 UTCresolved

   This incident has been resolved.

1. 10 décembre 2025 à 12:30 UTCidentified

   Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.

2. 10 décembre 2025 à 12:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 décembre 2025 à 13:18 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 décembre 2025 à 13:18 UTCresolved

   This incident has been resolved.

1. 5 décembre 2025 à 09:16 UTCinvestigating

   We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

2. 5 décembre 2025 à 09:24 UTCidentified

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

3. 5 décembre 2025 à 09:24 UTCmonitoring

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

4. 5 décembre 2025 à 14:04 UTCresolved

   This incident has been resolved.