Historique des pannes de Clover

1. 21 octobre 2026 à 01:54 UTCinvestigating

   S'il vous plaît être conscient que Clover connaît un problème impactant les produits Ecommerce, y compris les plugins de panier d'achat, la commande en ligne, terminal virtuel, et applications Ecommerce tiers. L'équipe de Clover Engineering travaille actuellement à résoudre ce problème. Nous apprécions votre patience.

2. 21 octobre 2026 à 03:38 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 21 octobre 2026 à 04:40 UTCresolved

   Le problème a été résolu et tous les systèmes Clover fonctionnent comme prévu. Si vous avez besoin d'aide, veuillez communiquer avec Clover au 1-877-273-8191. Merci encore pour votre patience pendant que nous avons travaillé sur cette question.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 octobre 2026 à 20:05 UTCinvestigating

   Nous enquêtons actuellement sur un problème touchant nos applications d'engagement client. Les commerçants et les clients touchés peuvent remarquer que les fonctionnalités de l'application, y compris les récompenses, les promos et la rétroaction, sont absentes des tableaux de bord des appareils. De plus, les rachats de primes pour les comptes prépayés et postpayés à la pompe sont actuellement perturbés. Notre équipe d'ingénieurs s'emploie activement à identifier la cause fondamentale et à restaurer la pleine fonctionnalité. Nous nous excusons pour tout inconvénient et fournirons une autre mise à jour dès que plus d'informations seront disponibles.

2. 8 octobre 2026 à 21:15 UTCinvestigating

   Nos équipes d'ingénieurs continuent d'étudier activement la question touchant les applications d'engagement des clients (comprenant les récompenses, les promos et les commentaires), ainsi que les rachats de primes prépayés/postpayés. Nous isolons activement la cause profonde et travaillons à une résolution. Nous nous excusons pour tout inconvénient et fournirons une autre mise à jour dès que plus d'informations seront disponibles.

3. 8 octobre 2026 à 21:26 UTCresolved

   Le problème a été résolu et tous les systèmes Clover fonctionnent comme prévu. Si vous avez besoin d'aide, veuillez communiquer avec Clover au 1-877-273-8191. Merci encore pour votre patience pendant que nous avons travaillé sur cette question.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 septembre 2026 à 18:01 UTCinvestigating

   Nous enquêtons actuellement sur un problème où un petit sous-ensemble de marchands utilisant le navigateur Safari ne peuvent pas se connecter au tableau de bord Web ou mettre en place de nouveaux comptes. Notre équipe d'ingénierie travaille activement sur un correctif pour résoudre cette erreur. Dans l'intervalle, les utilisateurs touchés peuvent contourner ce problème en vous connectant ou en vous inscrivant à l'aide d'un navigateur Web alternatif, comme Google Chrome, Mozilla Firefox ou Microsoft Edge. Nous apprécions votre patience et partagerons une autre mise à jour dès que plus d'informations seront disponibles.

2. 22 septembre 2026 à 18:29 UTCresolved

   Le problème a été résolu et tous les systèmes Clover fonctionnent comme prévu. Si vous avez besoin d'aide, veuillez communiquer avec Clover au 1-877-273-8191. Merci encore pour votre patience pendant que nous avons travaillé sur cette question.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 septembre 2026 à 12:31 UTCinvestigating

   Les marchands de Clover peuvent actuellement éprouver des problèmes avec la fonctionnalité de l'affichage de la paye Cloud et les tableaux de bord Web de Merchant. Nos ingénieurs travaillent activement à identifier la cause profonde. Nous apprécions grandement votre patience continue dans nos efforts pour résoudre ce problème, et nous fournirons une mise à jour une fois que nous aurons un délai estimé pour le règlement. Merci de votre compréhension.

2. 16 septembre 2026 à 13:17 UTCinvestigating

   Les commerçants de Clover peuvent actuellement rencontrer des problèmes avec la connexion au tableau de bord Web et la synchronisation entre les appareils, les paiements d'affichage de la paye Cloud, les remboursements et les Voids. Nos ingénieurs travaillent activement à résoudre le problème. Nous apprécions grandement votre patience continue dans nos efforts pour résoudre ce problème, et nous fournirons une mise à jour une fois que nous aurons un délai estimé pour le règlement. Merci de votre compréhension.

3. 16 septembre 2026 à 14:57 UTCidentified

   Nous avons identifié le problème. Nous travaillons activement à remédier à ce problème. Nous apprécions la patience.

4. 16 septembre 2026 à 15:50 UTCresolved

   Les services touchés se rétablissent activement; nous continuerons de surveiller jusqu'à ce que la santé soit pleinement rétablie. Si vous avez besoin d'aide, veuillez contacter le soutien Clover. Merci encore pour votre patience pendant que nous avons travaillé sur cette question.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 août 2026 à 06:17 UTCinvestigating

   Nous enquêtons sur une question touchant le traitement des paiements pour certains marchands. Nos équipes d'ingénierie travaillent activement sur une solution. Nous fournirons des mises à jour ici dès que plus d'informations seront disponibles. Merci de votre patience.

2. 30 août 2026 à 07:44 UTCresolved

   Le problème a été résolu et tous les systèmes Clover fonctionnent comme prévu. Si vous avez besoin d'aide, veuillez communiquer avec Clover au 1-877-273-8191. Merci encore pour votre patience pendant que nous avons travaillé sur cette question.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 août 2026 à 13:16 UTCinvestigating

   Les marchands de Clover peuvent actuellement éprouver des problèmes avec la fonctionnalité de Cloud Pay Display sur des périphériques connectés tiers, ainsi que des performances dégradées sur des appareils hôtes, des écrans Cloud Pay et des tableaux de bord marchands. Nos ingénieurs travaillent activement à identifier la cause profonde. Nous apprécions grandement votre patience continue dans nos efforts pour résoudre ce problème, et nous fournirons une mise à jour une fois que nous aurons un délai estimé pour le règlement. Merci de votre compréhension.

2. 25 août 2026 à 14:26 UTCresolved

   Le problème a été résolu et tous les systèmes Clover fonctionnent comme prévu. Si vous avez besoin d'aide, veuillez communiquer avec Clover au 1-877-273-8191. Merci encore pour votre patience pendant que nous avons travaillé sur cette question.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 14:46 UTCinvestigating

   We are currently experiencing a technical issue affecting our REST API for integrators operating in Latin America. As a result, Cloud Pay transactions processing via the REST API are temporarily unavailable. Our engineering team is actively investigating the root cause to restore full service as quickly as possible. If your integration relies on our REST API for payment routing or creation, you may receive connection timeouts or error responses during this window. Impact: REST API Transaction Processing (LATAM only)

2. 8 juillet 2026 à 17:14 UTCresolved

   We have successfully resolved the issue affecting transaction processing via the REST API for the LATAM region. All services are fully operational. Thank you for your patience while our teams worked to restore service.

1. 7 juillet 2026 à 22:14 UTCidentified

   Some Clover merchants in Australia using Telstra may have issues accessing the Wireless Manager app with SIM/cellular data. As a workaround, we suggest switching to Wi-Fi or a hardwired Ethernet connection for internet connectivity. If this isn't possible, we recommend processing offline.

2. 7 juillet 2026 à 23:17 UTCidentified

   Telstra is continuing to work on restoring cellular services in Australia. Some Clover merchants using Telstra SIMs may still face issues opening the Wireless Manager app. If you are affected, please switch your device to Wi-Fi or Ethernet. If you cannot switch connections, we recommend processing payments offline until Telstra resolves the disruption.

3. 8 juillet 2026 à 00:19 UTCidentified

   There are no new changes to report at this time. Telstra is still working to restore full cellular service for affected merchants in Australia. We are continuing to monitor the situation closely and will provide another update in an hour, or sooner if new information becomes available. Reminder: If you are experiencing issues with the Wireless Manager app, please switch your Clover device to Wi-Fi or Ethernet, or use offline processing.

4. 8 juillet 2026 à 01:01 UTCmonitoring

   We are seeing initial signs of recovery. Telstra has begun restoring cellular services across Australia, and connectivity is starting to stabilize for some Clover merchants. We are monitoring the situation closely to ensure full stability across all devices. If you are still experiencing issues with the Wireless Manager app, please continue to use Wi-Fi, Ethernet, or offline processing until the restoration is fully complete.

5. 8 juillet 2026 à 02:14 UTCmonitoring

   Telstra has communicated that network services are now 90% restored across Australia. While we are seeing these strong signs of recovery and connectivity is stabilizing for most Clover merchants, we are continuing to monitor the situation closely to ensure full stability across all devices. If you are still experiencing connectivity issues with the Wireless Manager app, please continue to use Wi-Fi, Ethernet, or offline processing until the restoration is 100% complete.

6. 8 juillet 2026 à 05:42 UTCresolved

   Telstra has fully restored their network services, resolving the nationwide cellular outage. The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact support. Thank you again for your patience through this issue.

1. 8 mai 2026 à 19:09 UTCinvestigating

   We are actively investigating an issue in North America causing intermittent latency and delays in synchronizing payment information across Clover devices. There is no action you need to take - we will post another update here within the next 30 minutes.

2. 8 mai 2026 à 19:23 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

1. 29 avril 2026 à 03:33 UTCinvestigating

   We want to inform you that Clover Online Ordering is currently unavailable. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.

2. 29 avril 2026 à 04:18 UTCidentified

   We have identified the issue. We are actively working to remediate this issue. We appreciate the patience.

3. 29 avril 2026 à 04:38 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. Thank you again for your patience while we worked through this issue.

1. 22 avril 2026 à 21:24 UTCidentified

   We are currently experiencing technical issues with our phone systems, which may result in longer wait times for Clover Support. Our engineering teams are working to restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

2. 22 avril 2026 à 22:32 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

1. 22 novembre 2025 à 16:32 UTCinvestigating

   The issue affecting Clover systems has been resolved. However, please note the following impact on funding: - Affected Batches: Late closeouts from Friday, November 21. - New Deposit Date: Funds will be available on Monday, November 24 (instead of Saturday). - Action Required: None. Please do not worry if you do not see Friday's funds yet; they are in the queue for Monday. If you have questions outside of this specific delay, you may contact Clover Support at 1-877-273-8191.

2. 24 novembre 2025 à 21:47 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

1. 21 novembre 2025 à 20:10 UTCinvestigating

   Clover is experiencing an issue impacting post-payment activities (including voids, refunds, tips, and adjustments), and some payment transactions may not be successful and need to be re-tried. Lastly, if you are connected to Clover via Cloud Pay display, you are also likely not able to connect to us at this time. Our engineering team is aware of the issue and is actively working to resolve it. We will provide further updates on the progress as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore the service.

2. 21 novembre 2025 à 21:28 UTCinvestigating

   We continue to investigate the issue and appreciate your patience. You may be experiencing issues with payments and post-payment activities, including purchases, refunds, voids, tips, and adjustments, as well as access to the Merchant Dashboard. Our engineering team is actively working to resolve the issue, and we'll provide further updates as soon as possible. We apologize for the inconvenience and appreciate your patience as we restore services

3. 21 novembre 2025 à 23:31 UTCinvestigating

   We are continuing to investigate this issue.

4. 21 novembre 2025 à 23:56 UTCinvestigating

   We continue to investigate the issue and appreciate your patience as Clover engineers work to resolve the issue. You may be experiencing issues with payments and post-payment activities, including purchases, refunds, voids, tips, and adjustments, as well as access to the Merchant Dashboard. We'll provide further updates as soon as they are available. We apologize for the inconvenience and appreciate your patience as we restore services

5. 22 novembre 2025 à 00:46 UTCinvestigating

   We continue to investigate this issue and appreciate your patience as Clover engineers work to resolve the issue. You may be experiencing issues with some payment and post-payment activities, including purchases, order syncing, refunds, voids, tips, and adjustments, as well as access to our Merchant Dashboard. Payments can be retried if needed. Our main APIs are healthy, but Cloud Pay display connectivity is still impacted. We'll provide further updates as soon as they are available. We apologize for the ongoing inconvenience and appreciate your patience as we restore services

6. 22 novembre 2025 à 02:26 UTCidentified

   We continue to investigate this issue and appreciate your patience as Clover engineers work to resolve the issue. You may be experiencing issues with some payment and post-payment activities, including purchases, order syncing, refunds, voids, tips, and adjustments, as well as access to our Merchant Dashboard. Payments can be retried if needed. Our main APIs are healthy, and Cloud Pay display connectivity has been fully restored. We'll provide further updates as soon as they are available. We apologize for the ongoing inconvenience and appreciate your patience as we restore services

7. 22 novembre 2025 à 03:12 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

1. 6 novembre 2025 à 06:07 UTCinvestigating

   We've identified an issue that may be impacting multiple Clover services and are actively working to resolve it. You may be unable to log in to some Clover services, inclu/ding the Merchant Dashboard, eCommerce, APIs, and third-party applications. We'll send another update in 30 minutes

2. 6 novembre 2025 à 06:32 UTCinvestigating

   Clover merchants might be experiencing issues with multiple Clover services, including the Merchant Dashboard, eCommerce, APIs, Clover Web Dashboard, Virtual Terminal, managing Online Orders, Clover GO, and Cloud Pay Display, and third-party applications. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.

3. 6 novembre 2025 à 07:16 UTCidentified

   We have identified the issue. We are actively working to remediate this issue and will send another update shortly.

4. 6 novembre 2025 à 08:03 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

1. 20 octobre 2025 à 14:58 UTCinvestigating

   Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.

2. 20 octobre 2025 à 16:15 UTCidentified

   Clover merchants might continue to experience issues with Twilio's SMS/texting service. As a result, merchants who have enabled multi-factor authentication may have difficulty accessing their Clover dashboard, receiving texts, and delivering text promotions. We are working with Twilio and will share an update soon. Thank you for your patience.

3. 20 octobre 2025 à 18:23 UTCidentified

   Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.

4. 20 octobre 2025 à 21:19 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

1. 20 octobre 2025 à 10:53 UTCinvestigating

   Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.

2. 20 octobre 2025 à 12:00 UTCinvestigating

   We continue investigating this issue and appreciate your patience.

3. 20 octobre 2025 à 12:29 UTCidentified

   We continue investigating this issue and appreciate your patience.

4. 20 octobre 2025 à 12:36 UTCinvestigating

   Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. We are continuing to investigate this issue.

5. 20 octobre 2025 à 13:27 UTCresolved

   We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue.

1. 13 octobre 2025 à 15:48 UTCinvestigating

   We have detected some intermittent API issues that may be impacting Clover's cloud pay display functionality where merchants have Clover payment devices connected to 3rd party devices. The extent of the impact is under review, but our engineers are actively working on identifying the root cause. We greatly appreciate your ongoing patience as we work to resolve this issue and will provide an update once we have an estimated time for resolution. Thank you for your understanding.

2. 13 octobre 2025 à 17:12 UTCresolved

   The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

1. 27 septembre 2025 à 15:13 UTCinvestigating

   Clover merchants may be experiencing intermittent service disruptions. Transactions and orders are not syncing across multiple devices. We are actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause.

2. 27 septembre 2025 à 16:56 UTCinvestigating

   Our teams are continuing to actively investigate the service disruption that is preventing transactions and orders from syncing correctly across multiple devices. Restoring full functionality remains our top priority. We will provide another update if new information becomes available. We apologize for any inconvenience this may cause.

3. 27 septembre 2025 à 19:14 UTCidentified

   The service is currently experiencing a partial recovery from the disruption. Some merchants may now see that transaction and order syncing is beginning to function again. Our teams are actively working toward a full resolution to restore complete service for all users. We apologize for the inconvenience.

4. 27 septembre 2025 à 20:10 UTCresolved

   We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue.

1. 24 septembre 2025 à 04:20 UTCinvestigating

   Clover merchants might be experiencing issues with dashboards. The payment processing is working fine. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.

2. 24 septembre 2025 à 04:46 UTCresolved

   We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue

1. 18 septembre 2025 à 08:19 UTCinvestigating

   Clover merchants may be experiencing service disruptions. Merchants may be unable to log onto their terminals to complete authorizations. We are actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause.

2. 18 septembre 2025 à 09:49 UTCidentified

   The Clover Engineering Team has identified the issue and is actively working to resolve it.

3. 18 septembre 2025 à 12:04 UTCidentified

   We're currently aware of an issue affecting Clover merchants who are unable to access the Launcher to take payments. Our teams are actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

4. 18 septembre 2025 à 12:40 UTCresolved

   We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue.