Historique des pannes de Copper

We've identified the issue and we are working on the solution.

We have identified a recent Google Security update is preventing some users from accepting Google Permissions.

Google has resolved the unverified issue causing some users to have trouble accessing accepting Google Permissions and accessing the Chrome Extension. We are investigating a persisting issue with the Copper Google Sheets Add-on resulting in some users unable to Import Data.

All issues are now resolved and all components are operational. If you still experience an issue after removing and re-installing the Chrome Extension or Google Sheets Add-on, please contact the Copper Support Team.

We are currently investigating an issue with Forms, Linked Pages, and some Integrations.

We are currently investigating an issue with Forms, Linked Pages and some Integrations failing to operate as expected. We are prioritizing this issue to restore expected operation to these features.

We have identified the issue resulting in Forms, Linked Pages and some Integrations to fail to operate as expected.

We have identified the issue resulting in Form Builder, Linked Pages and some Integrations to fail to operate as expected. We are preparing the update and expect the issue to be resolved within a few hours. Thank you for your patience.

This incident has been resolved.

We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

This incident has been resolved.

We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

This incident has been resolved.

We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Friday, February 6, and remains accessible at this time.

We are continuing to investigate this issue.

This incident has been resolved.

Users who are impacted may access Copper through the Chrome Extension or Mobile App. We are investigating loading issue related to the Web App (app.copper.com) and will provide status updates.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some customers are not able to get to www.copper.com at the moment. We are investigating the issue. Please note that Copper Application is working fine.

This incident has been resolved.

Some customers might be experiencing degraded performance due to ongoing AWS Issues with several services. You can see the AWS services status here: https://health.aws.amazon.com/health/status.

We are continuing to investigate this issue.

AWS continues to have issues with several services.

AWS has resolved the issue.

Customers are having issues authenticating with Google.

Google has mitigated the issue for all affected users.

This incident has been resolved.

Some of the Copper Services might be affected due to Google having issues with their services.

A lot of Google Services are still down. Here is google status page : https://status.cloud.google.com/

It appears that Google issues have been resolved.

These issues have been resolved.

Copper website (copper.com) was unavailable for about an hour starting at 12 p.m EST. It has been restored and operational now.

We are continuing to monitor for any further issues.

This incident has been resolved.

Copper website www.copper.com was temporarily unavailable for approximately 15 minutes around 10:30 am EST. The issue was quickly resolved, and website is operating normally now.

Reporting data is not refreshing at the moment due to an upstream provider issue. Reports and dashboards are still available in Copper. Previously loaded data is visible in Copper Reporting.

The issue has been resolved by our provider. All customers should have up to date reporting data now.

Our upstream data warehouse provider is having an issue due to which some customers might be seeing last few hours of data missing in their latest reports. Once the issue is resolved by our provider, we will reload updated data for all customers.

Issue has been resolved by our data warehouse provider on their end. We will reload the data for effected customers in the next several hours

We have reloaded the data for affected customers. The reports should refresh according to normal scheduled timeline from now on.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

It appears that AWS has fixed the issue. We are monitoring our systems.

This incident has been resolved.

Some customers might be experiencing "Rate limit exceeded" error when sending emails from Copper

This issue has been fixed. We are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Copper website (www.copper.com) was unreachable from 9:45 a.m PST to 10:00 a.m. PST

Copper website (www.copper.com) is not accessible

A fix has been implemented and we are monitoring the results.

This incident has been resolved.