Historique des pannes de Cradlepoint

1. 21 août 2026 à 20:58 UTCmonitoring

   Le traitement des données de NetCloud Manager est en cours pour Geoview (à la fois via l'interface utilisateur NCM et l'API), ce qui cause des inexactitudes dans les données déclarées. Un correctif a été mis en place et nous suivons les résultats. Aucune donnée n'a été perdue et nous nous attendons à ce que le système soit rattrapé sous peu.

2. 22 août 2026 à 04:25 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 11:28 UTCinvestigating

   NetCloud Manager est actuellement indisponible de façon intermittente. Nous vivons une panne de réseau inattendue en raison d'une panne avec un de nos fournisseurs de services tiers. Notre équipe d'ingénieurs se penche sur le problème.

2. 24 juillet 2026 à 11:59 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 24 juillet 2026 à 12:35 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 24 juillet 2026 à 12:48 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 22:49 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Configuration Editors. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 8 juillet 2026 à 23:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 juillet 2026 à 23:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 juillet 2026 à 00:30 UTCresolved

   This incident has been resolved.

1. 16 juin 2026 à 15:15 UTCinvestigating

   The NetCloud SASE service is currently experiencing a partial outage. This is impacting a limited number of SASE customers and temporarily preventing the provisioning of new networks. Our team is actively monitoring the situation and collaborating with OCI to restore full service.

2. 16 juin 2026 à 15:37 UTCresolved

   This incident has been resolved.

1. 27 mai 2026 à 19:40 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team have identified the root cause of the issue and are implementing the fix now.

2. 27 mai 2026 à 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 mai 2026 à 20:33 UTCresolved

   This incident has been resolved.

1. 26 mars 2026 à 21:06 UTCinvestigating

   NetCloud Manager is currently experiencing a performance degradation, including user authentication and navigation of various areas of the user interface. Our engineering team is actively working on triaging the issue.

2. 26 mars 2026 à 21:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 mars 2026 à 22:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 mars 2026 à 23:56 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 mars 2026 à 00:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 mars 2026 à 01:00 UTCresolved

   This incident has been resolved.

1. 13 mars 2026 à 22:13 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with management of LAN Solutions devices. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 13 mars 2026 à 22:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 mars 2026 à 22:45 UTCresolved

   This incident has been resolved.

1. 3 mars 2026 à 00:34 UTCinvestigating

   Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.

2. 3 mars 2026 à 00:38 UTCinvestigating

   We are currently investigating this issue.

3. 3 mars 2026 à 18:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 mars 2026 à 16:32 UTCresolved

   Oracle has confirmed that issue has been resolved.

1. 2 mars 2026 à 01:46 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2 mars 2026 à 02:30 UTCinvestigating

   We are continuing to investigate the issue. NetCloud Manager is accessible and we are investigating the issue with Visibility, Analytics and Insights.

3. 2 mars 2026 à 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 mars 2026 à 03:23 UTCresolved

   This incident has been resolved.

1. 13 février 2026 à 17:58 UTCinvestigating

   Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.

2. 13 février 2026 à 19:37 UTCidentified

   We have identified the issue and are working with our third party provider to resolve as quickly as possible.

3. 17 février 2026 à 16:01 UTCidentified

   We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.

4. 18 février 2026 à 17:26 UTCresolved

   This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.

1. 25 janvier 2026 à 22:08 UTCinvestigating

   We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.

2. 26 janvier 2026 à 01:55 UTCidentified

   The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.

3. 26 janvier 2026 à 19:46 UTCinvestigating

   We are continuing to investigate this issue.

4. 26 janvier 2026 à 19:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 janvier 2026 à 04:38 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 11:53 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 18 novembre 2025 à 11:59 UTCidentified

   The issue has been identified and appears to be related to an network outage with third party cloud service provider. Our engineering teams continue to triage and monitor the issue.

3. 18 novembre 2025 à 14:11 UTCidentified

   We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

4. 18 novembre 2025 à 14:50 UTCmonitoring

   Our third party service provider has started to apply changes that are improving the usability of the NetCloud service, but issues are still intermittent. We continue to monitor and wait for further updates from our third party service provider for full resolution.

5. 18 novembre 2025 à 16:09 UTCmonitoring

   We are continuing to monitor for further issues. Intermittent issues may still arise until services with our third party service provider are fully restored.

6. 18 novembre 2025 à 17:12 UTCmonitoring

   The NetCloud service continues to be operational with potential intermittent issues while our third party service provider's services fully restore. Our engineering teams continue to monitor.

7. 18 novembre 2025 à 17:30 UTCresolved

   The incident with our third party service provider has been resolved and the NetCloud Manager service is operational. We will continue to monitor in case further issues arise.

1. 2 septembre 2025 à 20:02 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with our device and group configuration management. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2 septembre 2025 à 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 septembre 2025 à 21:40 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 septembre 2025 à 22:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 septembre 2025 à 22:57 UTCresolved

   This incident has been resolved.

1. 21 août 2025 à 18:34 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 21 août 2025 à 19:14 UTCinvestigating

   Our engineering team is continuing to work on addressing the issue

3. 21 août 2025 à 20:16 UTCidentified

   We have a fix for the issue in progress and are preparing to deploy the change.

4. 21 août 2025 à 22:35 UTCidentified

   We have a fix for the issue in progress and are continuing preparations to deploy the change.

5. 22 août 2025 à 00:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 22 août 2025 à 01:02 UTCresolved

   This incident has been resolved.

1. 22 mars 2025 à 01:07 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Subscription Management and Device registration. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 22 mars 2025 à 01:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 mars 2025 à 01:58 UTCresolved

   This incident has been resolved.

1. 4 février 2025 à 21:37 UTCinvestigating

   NetCloud Manager is currently experiencing issues with subscription and license management. Subscription management through the user interface and through the API is impacted. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 4 février 2025 à 22:12 UTCinvestigating

   We are continuing to investigate this issue. We apologize for any inconvenience.

3. 4 février 2025 à 23:10 UTCidentified

   We have identified the root cause and we are continuing to work on addressing the issue.

4. 4 février 2025 à 23:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 février 2025 à 00:49 UTCresolved

   This incident has been resolved.

1. 21 janvier 2025 à 18:32 UTCinvestigating

   NetCloud Manager is currently unavailable. We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue.

2. 21 janvier 2025 à 18:49 UTCidentified

   The issue has been identified and we are working to address and restore service as soon as possible.

3. 21 janvier 2025 à 19:15 UTCidentified

   We have identified a fix for this issue and the engineering team is working to apply this update and restore service as soon as possible.

4. 21 janvier 2025 à 19:53 UTCidentified

   We continue to actively work on a fix for this issue to restore services as soon as possible.

5. 21 janvier 2025 à 20:15 UTCmonitoring

   A fix has been applied and we are closely monitoring while the services are recovering.

6. 21 janvier 2025 à 20:57 UTCmonitoring

   We have confirmed most services have recovered and are continuing to closely monitor until all services are fully operational.

7. 21 janvier 2025 à 21:35 UTCmonitoring

   We are continuing to closely monitor until all services fully recover.

8. 21 janvier 2025 à 22:44 UTCmonitoring

   We are continuing to monitor for any further issues.

9. 22 janvier 2025 à 01:39 UTCresolved

   This incident is resolved. We apologize for any inconvenience

1. 7 octobre 2024 à 22:46 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Device Configuration and Device online state. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 7 octobre 2024 à 23:51 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 8 octobre 2024 à 01:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 octobre 2024 à 03:22 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 12 juin 2024 à 13:19 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect features. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 12 juin 2024 à 13:55 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 12 juin 2024 à 14:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 juin 2024 à 15:05 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 25 avril 2024 à 16:42 UTCinvestigating

   We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 26 avril 2024 à 03:34 UTCresolved

   This incident is resolved. We apologize for any inconvenience.