Historique des pannes de Digicert

1. 24 juillet 2026 à 10:26 UTCinvestigating

   Alerte DigiCert/QuoVadis Nous sommes actuellement confrontés à un problème technique avec notre système Quovodis CRL et nous travaillons à résoudre le problème le plus rapidement possible. Nous suivons cette question dans l'affaire no 05058125 Téléphone: +41 71 228 98 98 Courriel: [email protected] Nous nous excusons pour tout inconvénient qui pourrait vous causer. Soutien DigiCert/QuoVadis

2. 24 juillet 2026 à 10:30 UTCinvestigating

   Alerte DigiCert/QuoVadis Nous rencontrons actuellement un problème technique avec notre système QuoVadis CRL et nous travaillons à résoudre le problème le plus rapidement possible. Nous suivons cette question dans l'affaire no 05058125 Téléphone: +41 71 228 98 98 Courriel: [email protected] Nous nous excusons pour tout inconvénient qui pourrait vous causer. Soutien DigiCert/QuoVadis

3. 24 juillet 2026 à 11:25 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 24 juillet 2026 à 11:40 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 20:23 UTCinvestigating

   Nous sommes actuellement confrontés à un problème technique avec notre système CertCentral et nous travaillons à résoudre le problème le plus rapidement possible. Pendant que nous travaillons pour restaurer l'accès à notre CertCentral, vous pouvez nous contacter par: Téléphone: Appelez-nous Chat: Dialoguez avec nous Email: Messagez-nous Nous nous excusons pour tout inconvénient qui pourrait vous causer. Assistance DigiCert Nous nous excusons pour tout inconvénient qui pourrait vous causer. Assistance DigiCert CertCentral CertCentral Une nouvelle version de l'édition Téléphone: Appelez-nous Chat: Dialoguez avec nous Email: Messagez-nous Les résultats de l'enquête C'est pas vrai

2. 17 juillet 2026 à 20:31 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 17 juillet 2026 à 20:44 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 17 juillet 2026 à 21:04 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 juillet 2026 à 18:11 UTCinvestigating

   Nous rencontrons actuellement un problème technique avec une dégradation potentielle de l'OCSP/CRL à Mumbai, IN et nous nous efforçons de résoudre le problème le plus rapidement possible. Nous suivons cette question dans l'affaire no 05028250 Pendant que nous travaillons à confirmer les services OCSP/CRL à Mumbai, IN , vous pouvez nous contacter par : Téléphone: Appelez-nous Chat: Dialoguez avec nous Email: Messagez-nous Nous nous excusons pour tout inconvénient qui pourrait vous causer. Assistance DigiCert Nous nous excusons pour tout inconvénient qui pourrait vous causer. Assistance DigiCert DigiCert Alert - Dégradation régionale OCSP/CRL - Mumbai, IN Dégradation d'OCSP/CRL dans Mumbai, DANS 05028250 Une nouvelle version de l'édition Téléphone: Appelez-nous Chat: Dialoguez avec nous Email: Messagez-nous Les résultats de l'enquête C'est pas vrai

2. 1 juillet 2026 à 18:15 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 1 juillet 2026 à 20:11 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juin 2026 à 09:47 UTCinvestigating

   We are currently experiencing a technical problem with our AI Chatbot system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04990388 While we work to restore access to our AI Chatbot, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – AI Chatbot 現在、 AI Chatbot はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04990388 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 8 juin 2026 à 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 juin 2026 à 11:20 UTCresolved

   This incident has been resolved.

1. 1 juin 2026 à 10:17 UTCinvestigating

   We are currently experiencing a technical problem with login timeouts on our E-Commerce CertCentral Accounts system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04978003 While we work to restore access to our E-Commerce CertCentral Accounts, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert | E-Commerce CertCentral Accounts 現在、 E-Commerce CertCentral Accounts はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04978003 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 1 juin 2026 à 10:58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 juin 2026 à 11:12 UTCresolved

   This incident has been resolved.

1. 19 mai 2026 à 12:46 UTCinvestigating

   We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.

2. 19 mai 2026 à 13:30 UTCmonitoring

   We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.

3. 19 mai 2026 à 18:13 UTCresolved

   The issue has been resolved.

1. 15 mai 2026 à 16:28 UTCinvestigating

   We are currently experiencing a technical problem with our DigiCert One TLM Manager is not responsive While we work to restore access to our Customer support phone system, you can contact us through: Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – 現在、電話のシステムに問題が発生しております. 現在、 テクニカルサポート/認証サポートの電話システム はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートサポート

2. 15 mai 2026 à 16:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 mai 2026 à 16:47 UTCresolved

   This incident has been resolved.

1. 11 mai 2026 à 08:47 UTCinvestigating

   We have identified an issue with DC1 Document Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

2. 11 mai 2026 à 09:51 UTCmonitoring

   We have fixed the issue with backend services of DC1 DTM NL Prod instance and currently monitoring the performance.

3. 11 mai 2026 à 11:04 UTCresolved

   This issue has been resolved.

1. 11 mai 2026 à 07:44 UTCidentified

   We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

2. 11 mai 2026 à 08:02 UTCmonitoring

   We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.

3. 11 mai 2026 à 14:52 UTCresolved

   The incident has been resolved.

1. 28 avril 2026 à 10:02 UTCidentified

   We have identified an internal issue which could affect the validation flow for the following CertCentral EU products and cause delay in issuance. we are currently working with Engineering and SRE teams to resolve the same. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

2. 28 avril 2026 à 10:47 UTCmonitoring

   A fix has been implemented by the Engineering team and we are monitoring the performance of the validation workflow in the CertCentral EU for the following products. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

3. 28 avril 2026 à 16:10 UTCresolved

   This incident has been resolved.

1. 23 avril 2026 à 08:14 UTCinvestigating

   We are currently having a connectivity issue with one of our OCSP service - ocsp.digicert.cn . We are working with the relevant teams to identify and fix the issue.

2. 23 avril 2026 à 09:01 UTCidentified

   We have identified that the connectivity issue with the ocsp.digicert.cn and crl.digicert.cn is due to an issue at one of our 3rd Party CDN provider. We are currently working with the CDN provider's support team to resolve the issue.

3. 23 avril 2026 à 11:37 UTCmonitoring

   The issue has been fixed by the 3rd Party CDN provider. The connectivity to ocsp.digicert.cn and crl.digicert.cn are successful.

4. 23 avril 2026 à 14:26 UTCresolved

   This incident has been resolved.

1. 23 avril 2026 à 06:52 UTCinvestigating

   We have currently identified an issue with DC1 US Prod instance due to which customers may experience slow response time with one or more managers. We are working with Engineering team to fix the issue.

2. 23 avril 2026 à 07:19 UTCmonitoring

   We have fixed the issue and response time of all the managers in the DC1 US instance are good. We are monitoring the performance.

3. 23 avril 2026 à 11:59 UTCresolved

   The incident has been resolved and response time has been consistently good in the DC1 US Prod instance for all the managers.

1. 15 avril 2026 à 09:34 UTCinvestigating

   We have received reports from a few customers that the TLM API of DC1 NL prod instance are processing slowly. We are actively troubleshooting the issue with the Engineering team to identify the cause.

2. 15 avril 2026 à 14:08 UTCresolved

   The response time has improved and customers confirmed recovery.

1. 18 mars 2026 à 15:00 UTCinvestigating

   We are currently experiencing an issue where document signing requests are failing. Users attempting to sign documents will receive an error and signatures will not be applied. Our engineering team has been notified and is actively investigating the root cause.

2. 18 mars 2026 à 15:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 mars 2026 à 16:35 UTCresolved

   The incident has been resolved and signings are going through fine.

1. 12 mars 2026 à 04:42 UTCinvestigating

   We are currently investigating an issue impacting the ability to log into DigiCert PKI Platform 8 via the PKI-Manager UI Portal. An update will be posted when available We apologize for the disruption while we work to restore operations.

2. 12 mars 2026 à 04:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 mars 2026 à 05:30 UTCresolved

   This incident has been resolved.

1. 5 mars 2026 à 13:27 UTCinvestigating

   We are observing that the TLM page of DC1 NL prod instance not loading and we are investigating the issue with the relevant teams

2. 5 mars 2026 à 13:44 UTCmonitoring

   We are seeing recovery and the TLM page on Digicert One NL prod instance is loading fine now.

3. 5 mars 2026 à 14:01 UTCinvestigating

   We are again observing that most of the manager apps in DC1 NL prod instance not loading and we are investigating the issue with Engineering team

4. 5 mars 2026 à 14:05 UTCinvestigating

   We are continuing to investigate this issue.

5. 5 mars 2026 à 15:07 UTCinvestigating

   We observe that apart from TLM, all other managers are now working fine. We continue to investigate the issue on the TLM of DC1 NL prod instance

6. 5 mars 2026 à 16:28 UTCresolved

   This incident has been resolved.

1. 19 février 2026 à 11:28 UTCinvestigating

   We are currently experiencing a technical problem with some of our accounts issuing Multi-year orders in CertCentral and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04793992 While we work to restore access to our Multi-year orders, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert CertCentral Alert | Multi year orders 現在、 CertCentral はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04793992 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 19 février 2026 à 13:21 UTCidentified

   Update: We have identified and pushed through a workaround for customers that was impacted by the current SSL/TLS order validity limitation. Customers who were able to enroll orders greater than one year (up to the maximum allowed validity) previously, but are now unable to do so, may contact DigiCert Support with their details. Our team can assist in processing these requests through a temporary workaround while Engineering continues to investigate and implement a permanent fix. We will provide further updates as they become available.

3. 19 février 2026 à 19:47 UTCresolved

   This incident has been resolved.

1. 12 février 2026 à 05:41 UTCinvestigating

   We are currently experiencing a technical problem with our system and are working to resolve the issue as quickly as possible. While we work to restore our sytem you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 現在,はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 12 février 2026 à 05:57 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 février 2026 à 06:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 février 2026 à 06:01 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 12 février 2026 à 06:11 UTCresolved

   This incident has been resolved.

1. 10 février 2026 à 15:33 UTCinvestigating

   We are currently upgrading our live chat service to our new Chat Messenger platform. During this transition, chat support is temporarily unavailable. Our team remains available through alternate support channels, and we are working to restore chat functionality as quickly as possible. We appreciate your patience while we make this improvement.

2. 10 février 2026 à 20:28 UTCresolved

   This incident has been resolved.

1. 2 février 2026 à 13:03 UTCinvestigating

   We are currently experiencing a technical problem with our Document Trust Manager system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04768686 While we work to restore access to our Document Trust Manager, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – [Document Trust Manager Credentials Suspended] 現在、 Document Trust Manager はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 [04768686] 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 2 février 2026 à 15:00 UTCmonitoring

   We have identified the issue and applied a fix. We are monitoring the status and performance of the system post fix.

3. 2 février 2026 à 15:16 UTCresolved

   The incident has been resolved.