Historique des pannes de Diligent

1. 24 août 2026 à 15:20 UTCinvestigating

   Les utilisateurs de la région américaine peuvent rencontrer des problèmes d'accès intermittents lors de l'utilisation de Projects, y compris des défaillances lors du chargement ou de l'accès au contenu. Le problème affecte la disponibilité pour certains utilisateurs de la région des États-Unis.

2. 24 août 2026 à 15:56 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 24 août 2026 à 15:57 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 août 2026 à 05:53 UTCinvestigating

   Nous vivons actuellement une panne qui empêche les utilisateurs d'accéder à notre service. Nos ingénieurs enquêtent actuellement. Merci pour votre compréhension et votre patience!

2. 20 août 2026 à 05:56 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 20 août 2026 à 05:57 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 20 août 2026 à 06:03 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juillet 2026 à 13:42 UTCinvestigating

   Nous enquêtons actuellement sur un problème affectant Boards Cloud qui pourrait empêcher certains utilisateurs d'accéder avec succès à la plateforme. Nous nous excusons pour le désagrément et apprécions votre patience pendant que nous travaillons à résoudre ce problème.

2. 16 juillet 2026 à 13:48 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 16 juillet 2026 à 15:18 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 16 juillet 2026 à 15:51 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 4 juillet 2026 à 21:29 UTCinvestigating

   Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.

2. 4 juillet 2026 à 21:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 juillet 2026 à 21:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 juillet 2026 à 21:52 UTCresolved

   This incident has been resolved.

1. 22 juin 2026 à 13:09 UTCinvestigating

   Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!

2. 22 juin 2026 à 13:20 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 juin 2026 à 17:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 juin 2026 à 17:44 UTCresolved

   This incident has been resolved.

1. 28 mai 2026 à 03:23 UTCidentified

   Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!

2. 28 mai 2026 à 04:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 mai 2026 à 05:00 UTCresolved

   This incident has been resolved.

1. 27 mai 2026 à 20:03 UTCinvestigating

   We are currently investigating this issue.

2. 27 mai 2026 à 20:16 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 mai 2026 à 20:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 mai 2026 à 20:26 UTCresolved

   This incident has been resolved.

1. 24 mai 2026 à 08:14 UTCinvestigating

   Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.

2. 24 mai 2026 à 08:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 mai 2026 à 11:53 UTCidentified

   Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.

4. 24 mai 2026 à 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 24 mai 2026 à 15:51 UTCresolved

   This incident has been resolved.

1. 22 mai 2026 à 09:54 UTCidentified

   Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!

2. 22 mai 2026 à 11:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 mai 2026 à 11:16 UTCresolved

   This incident has been resolved.

1. 20 mai 2026 à 02:54 UTCinvestigating

   Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!

2. 20 mai 2026 à 02:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 mai 2026 à 03:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 mai 2026 à 04:03 UTCresolved

   This incident has been resolved.

1. 12 mai 2026 à 10:00 UTCinvestigating

   Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!

2. 12 mai 2026 à 10:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 mai 2026 à 10:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 mai 2026 à 10:37 UTCresolved

   This incident has been resolved.

1. 1 mai 2026 à 15:30 UTCinvestigating

   We are currently investigating this issue.

2. 1 mai 2026 à 22:55 UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.

3. 1 mai 2026 à 23:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 mai 2026 à 23:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 mai 2026 à 12:27 UTCmonitoring

   A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.

6. 4 mai 2026 à 21:57 UTCmonitoring

   The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.

7. 7 mai 2026 à 15:17 UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.

8. 7 mai 2026 à 15:52 UTCmonitoring

   The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.

9. 15 mai 2026 à 15:23 UTCresolved

   This incident has been resolved.

1. 27 avril 2026 à 13:07 UTCinvestigating

   Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!

2. 27 avril 2026 à 16:41 UTCidentified

   .The issue has been identified and a fix is being implemented.

3. 27 avril 2026 à 17:35 UTCidentified

   The issue has been identified and a fix is being implemented

4. 27 avril 2026 à 20:08 UTCinvestigating

   Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.

5. 27 avril 2026 à 20:27 UTCinvestigating

   We are currently investigating this issue.

6. 28 avril 2026 à 13:03 UTCinvestigating

   Our senior engineering team continues to actively investigate a performance issue impacting BoardDocs. The issue is being treated as a priority, and we have engaged the vendor to assist with resolution

7. 28 avril 2026 à 18:30 UTCidentified

   The issue has been identified and a fix is being implemented.

8. 28 avril 2026 à 18:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

9. 28 avril 2026 à 22:08 UTCresolved

   This incident has been resolved.

1. 20 avril 2026 à 10:47 UTCinvestigating

   Users are intermittently unable to access D1P in the across region. We are currently investigating. Thank you for understanding and patience.

2. 20 avril 2026 à 11:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 avril 2026 à 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 avril 2026 à 12:38 UTCresolved

   This incident has been resolved.

1. 19 avril 2026 à 00:38 UTCinvestigating

   Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.

2. 19 avril 2026 à 02:33 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 avril 2026 à 03:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 avril 2026 à 03:36 UTCresolved

   This incident has been resolved.

1. 13 avril 2026 à 08:23 UTCinvestigating

   We are currently investigating this incident. Thank you for your patience.

2. 13 avril 2026 à 08:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 13 avril 2026 à 08:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 avril 2026 à 09:14 UTCresolved

   This incident has been resolved.

1. 17 mars 2026 à 05:37 UTCinvestigating

   We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.

2. 17 mars 2026 à 06:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 mars 2026 à 08:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 mars 2026 à 08:32 UTCresolved

   This incident has been resolved.

1. 27 février 2026 à 23:22 UTCinvestigating

   We are currently investigating this issue.

2. 28 février 2026 à 01:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 février 2026 à 01:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 février 2026 à 01:47 UTCresolved

   This incident has been resolved.

1. 27 février 2026 à 13:41 UTCinvestigating

   Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!

2. 27 février 2026 à 15:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 février 2026 à 13:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 février 2026 à 13:36 UTCresolved

   This incident has been resolved.

1. 24 février 2026 à 19:52 UTCinvestigating

   Third Party Manager is unavailable in the US Region

2. 24 février 2026 à 19:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 février 2026 à 19:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 février 2026 à 20:25 UTCresolved

   This incident has been resolved.