Historique des pannes de Drata

A fix has been implemented and we are monitoring the results.

We've identified an issue with 'Bulk Actions' button on Personnel page and have temporarily disabled this functionality while we work on a resolution.

We are currently validating the fix for the Bulk Actions issue. Once validation is complete, we will proceed with deployment.

Our team has found an edge case during validation and is working to resolve this issue prior to proceeding with deployment.

The team has identified a fix for the edge case and is continuing to work toward resolving the issue.

We have deployed the fix for the Bulk Action issue. Our team will continue to monitor before marking the issue as resolved.

This incident has been resolved.

We are currently investigating this issue.

We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.

This incident has been resolved.

The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider. We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side. We apologize for the disruption and appreciate your patience.

We are currently investigating this issue.

We are seeing an elevated number of errors on AIQA related to degraded performance of an upstream provider. The impact is isolated to AIQA. We are monitoring closely and will provide updates as they become available.

Upstream provider has stablized, and reported the issue has been resolved. The degredaded performance has been eliminated for the last 30 minutes, and is expected to be resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.

Fix is being tested.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware that some customers may be experiencing issues with policy approvals. Our team is actively working to resolve this as soon as possible.

A fix for the issue has been deployed. Policy Approvals are now fully operational

This incident has been resolved.

The incident is resolved

The issue has been identified and a fix is being implemented.

We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Public API in the US region is currently unavailable. We're investigating and will provide updates as they become available.

Our team has identified the root cause. We're actively working on a fix.

Updates have been deployed. US Public API is available again. We're monitoring to ensure all affected areas are resolved.

After monitoring for an extended time we've confirmed US Public API has been stable since we've introduced the updates earlier. The incident is resolved.

We are investigating an issue where real-time in-app notifications and status updates are not being delivered to some users. Features that rely on live updates may appear to be stuck loading or may not reflect the latest status without a manual page refresh. Affected functionality may include: - AI workflow progress and completion notifications - Approval workflow status updates - Policy suggestion progress - Monitor test results - Vendor assessment updates - Bulk operation completion alerts - General in-app notifications Workaround: Manually refreshing the page or logging out and back in will restore real-time updates temporarily. Our engineering team has identified the likely cause and is actively working on a fix. We will provide updates as the investigation progresses.

Our engineering team has applied a fix and will continue to monitor for any issues.

This incident has been resolved.

We are monitoring the impact of the Salesforce Authentication Issues we identified earlier today. Customers should see the current status of their Salesforce integration in SafeBase Settings -> Integrations. If any refresh attempts of the connection fail, please reach out to SafeBase Technical Support.

After monitoring, this incident has been resolved. If you experience any further issues with the integration, please reach out to SafeBase Technical Support.

We're aware of an issue with our Salesforce Integration Provider, which could cause your Salesforce connection to show as having an "Authentication issue". This is not affecting all customers. They are investigating and will let us know as soon as we can advise the best course of action. Fully re-authenticating to Salesforce seems to fix the issue but we still working to confirm that.

We are continuing to work on a fix for this issue.

The issue with our Salesforce Integration Partner has been resolved* * According to our Salesforce Integration Partner, some customers may still be experiencing authentication failures. Re-authenticating their Salesforce connection in the SafeBase app will resolve these errors.

Our team is currently investigating an issue where completed Security Reviews are not being reflected in Training Records. We will provide updates as they become available.

Our team has mitigated issue where Security Awareness Trainings were not properly reflected within Personnel Records right after completion.

Security Trainings have been properly synced into Drata, and the corresponding compliance checks have been updated accordingly.

Our team is currently investigating an issue causing some Automatic Compliance test results to be globally delayed. During this time, you may see workflows remain in the “testing” state longer than expected while we work on a fix. At this point, we do not anticipate any data loss, as workflows are being safely queued in our backend system.

A fix for the issue with Automatic Compliance tests results has been deployed. The queue is re-processing. We are actively monitoring the remediation status.

The incident has been resolved. The queue is back to normal and processing all tasks on time.

We are investigating an increase in magic link timeouts on Drata api. We have identified the issue and the fix is in progress.

The fix for the magic link timeout delay has been deployed and is being validated.

The issue has been resolved.

We've identified an issue preventing users with the Restricted Control Manager and Restricted Risk Manager roles from logging in. Our team is currently investigating and will provide updates as more information becomes available.

We've identified the root cause of the login issue affecting Restricted Control Manager and Restricted Risk Manager roles and are actively working to mitigate. We'll provide another update once full access has been restored.

This incident has been resolved.

US: On Monday, March 30th from 12:00 AM - 2:00 AM PDT all US Drata customers will be included in a scheduled maintenance window. APAC: On Monday, March 30th from 10:00 PM - 12:00 AM AEST all APAC Drata customers will be included in a scheduled maintenance window. EU: On Tuesday, March 31st from 10:00 PM - 12:00 AM CEST all EU Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

This incident has been resolved.

Our team has identified a fix for this issue. We will reach out to update you upon deployment. Thank you for your continued patience.

Our team released an update to address this issue. Guest Admins should now be able to view clients within "Business Accounts" as expected.

This incident has been resolved.

We are experiencing elevated error rates affecting across all functionality. Our engineering team is actively investigating and working to restore normal service. We will provide updates as we learn more.

**Status Update - Drata App Access Issues** We are currently experiencing elevated error rates affecting the Drata application at https://app.drata.com/. Users are unable to access the app across all functionality at this time. Our engineering team has been notified and is actively investigating the root cause. Initial analysis indicates the issue may be related to a recent deployment coinciding with a recent Cloudflare issue. At this time, we have no indication that background processing such as syncs or autopilot functionality have been affected. Our API infrastructure remains operational. Thank you for your patience as we work through this issue.

Drata functionality has been restored. The elevated error rates were caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/jk2mx637l9k9) which has now been resolved. All systems are operating normally.

Drata functionality is currently affected by elevated error rates caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/m1xvmqf37z97)

This incident has been resolved.

We have identified an outage in our 3rd party notification provider that is impacting SafeBase's ability to send emails, Slack, and MS Teams messages. Once the 3rd party provider is back online, all previously unsent messages will be sent.

We are continuing to work on a fix for this issue.

Our 3rd party partner has come back online, and notifications are now being sent as usual.

We have identified an issue delaying our background job processing. This is affecting things like downloads and policy appovals. We are actively working on a fix.

We have mitigated the issue with the delayed background jobs. We will continue to monitor the situation.

A fix for the issue has been deployed. We will continue to monitor the situation.