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    Historique des pannes de Dropboxsign

    52 Dropboxsign incidents · novembre 2022 — official updates, affected components, duration and resolution details.

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    Enquête sur les téléchargements de fichiers

    Début 31 août 2026 à 17:34 UTC · 53m

    IssuesIncident mineur
    Composants affectés
    Document signing through Dropbox Sign and FaxEmbedded signing through Dropbox SignSend signature requests
    1. 31 août 2026 à 17:34 UTCinvestigating

      Nous enquêtons sur des rapports de performances dégradées avec des téléchargements de fichiers et d'images. Certains chargements peuvent être plus lents que prévu ou échouer de façon intermittente. Notre équipe d'ingénieurs enquête activement.

    2. 31 août 2026 à 18:02 UTCmonitoring

      Une correction a été mise en œuvre, les fichiers devraient être téléchargés normalement et nous surveillons.

    3. 31 août 2026 à 18:18 UTCmonitoring

      Nous restons à l'affût de tout autre problème.

    4. 31 août 2026 à 18:28 UTCresolved

      Cet incident a été résolu.

    Traduit automatiquement depuis la mise à jour officielle de l'incident.

    Nous sommes actuellement confrontés à des problèmes avec notre intégration Salesforce

    Début 21 août 2026 à 16:12 UTC · 6h 43m

    IssuesIncident mineur
    Composants affectés
    Salesforce
    1. 21 août 2026 à 16:12 UTCinvestigating

      Nous rencontrons actuellement des problèmes avec notre intégration Salesforce. Alors que nous travaillons à résoudre le problème le plus rapidement possible, nous recommandons de reconnecter l'intégration comme une étape de dépannage. Merci de votre patience.

    2. 21 août 2026 à 22:55 UTCresolved

      Cet incident a été résolu.

    Traduit automatiquement depuis la mise à jour officielle de l'incident.

    Investigating an issue affecting the "sign in with Dropbox" button

    Début 18 juin 2026 à 19:07 UTC · 2h 11m

    IssuesIncident mineur
    Composants affectés
    Send signature requests
    1. 18 juin 2026 à 19:07 UTCinvestigating

      We’re investigating an issue affecting the "sign in with Dropbox" button on the Sign website.

    2. 18 juin 2026 à 20:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18 juin 2026 à 21:18 UTCresolved

      This incident has been resolved.

    Dropbox Sign was not working as expected for some users.

    Début 8 mai 2026 à 00:30 UTC · 0m

    Pending
    1. 8 mai 2026 à 01:29 UTCresolved

      Dropbox Sign was impacted by AWS -EAST-1 outage, and some services may not have been working as expected from 00:25 to 00:53 UTC on May 8, 2026.

    Dropbox Sign is experiencing degraded performance

    Début 21 avril 2026 à 12:04 UTC · 26m

    Pending
    1. 21 avril 2026 à 12:04 UTCinvestigating

      We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

    2. 21 avril 2026 à 12:12 UTCidentified

      We have identified the root cause of the degradation and are are fixing it. Next update in 1 hour

    3. 21 avril 2026 à 12:30 UTCresolved

      This incident has been resolved.

    We’re investigating reports of degraded performance.

    Début 21 avril 2026 à 02:17 UTC · 19m

    Pending
    1. 21 avril 2026 à 02:17 UTCinvestigating

      We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

    2. 21 avril 2026 à 02:36 UTCresolved

      This incident has been resolved.

    Uploading is not working as expected

    Début 2 mars 2026 à 18:16 UTC · 2h 11m

    Pending
    Composants affectés
    Send signature requests
    1. 2 mars 2026 à 18:16 UTCinvestigating

      We are currently experiencing higher than normal uploading and processing times. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 2 mars 2026 à 18:55 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2 mars 2026 à 20:27 UTCresolved

      This incident has been resolved.

    Dropbox Sign is experiencing file upload issues

    Début 13 février 2026 à 08:29 UTC · 1h 33m

    Pending
    1. 13 février 2026 à 08:29 UTCidentified

      We are currently experiencing file upload issues. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 13 février 2026 à 10:02 UTCresolved

      This incident has been resolved.

    We are currently experiencing delays in sending Sign emails to our users

    Début 14 janvier 2026 à 20:05 UTC · 29m

    IssuesIncident mineur
    Composants affectés
    Finished document deliverySend signature requests
    1. 14 janvier 2026 à 20:05 UTCinvestigating

      We are currently experiencing delays in sending Sign emails to our users. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 14 janvier 2026 à 20:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 janvier 2026 à 20:34 UTCresolved

      This incident has been resolved.

    Dropbox Sign is experiencing an outage.

    Début 2 janvier 2026 à 20:13 UTC · 3h 12m

    OutageIncident majeur
    Composants affectés
    HubSpotDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFax sending through Dropbox FaxEmbedded signing through Dropbox SignSalesforceFinished document deliveryReceive faxesSend signature requests
    1. 2 janvier 2026 à 20:13 UTCinvestigating

      Update: We're getting closer to a solution. Our engineers are working to fix this problem.

    2. 2 janvier 2026 à 21:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 janvier 2026 à 23:25 UTCresolved

      We're back! Dropbox Sign should be up and running. Thanks for bearing with us.

    Issues detected with both logging in and sending signature requests

    Début 1 octobre 2025 à 15:12 UTC · 4h 15m

    IssuesIncident mineur
    Composants affectés
    Send signature requests
    1. 1 octobre 2025 à 15:12 UTCinvestigating

      We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 1 octobre 2025 à 17:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 octobre 2025 à 19:27 UTCresolved

      This incident has been resolved.

    Issues detected with both logging in and sending signature requests

    Début 1 octobre 2025 à 13:55 UTC · 1h 0m

    IssuesIncident mineur
    Composants affectés
    Send signature requests
    1. 1 octobre 2025 à 13:55 UTCinvestigating

      We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 1 octobre 2025 à 14:55 UTCresolved

      This incident has been resolved.

    We are currently investigating performance problems with our API endpoints

    Début 4 août 2025 à 11:43 UTC · 4h 29m

    IssuesIncident mineur
    Composants affectés
    Document signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliverySend signature requests
    1. 4 août 2025 à 11:43 UTCinvestigating

      We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.

    2. 4 août 2025 à 13:36 UTCinvestigating

      We are continuing to investigate this issue.

    3. 4 août 2025 à 14:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 4 août 2025 à 16:13 UTCresolved

      This incident has been resolved.

    Sign features in PDF editor and Dropbox Mobile might not be working for some users.

    Début 4 août 2025 à 04:44 UTC · 36m

    IssuesIncident mineur
    Composants affectés
    Document signing through Dropbox Sign and FaxSend signature requests
    1. 4 août 2025 à 04:44 UTCinvestigating

      Sign features in PDF editor and Dropbox Mobile might not be working for some users. We’re working to fix the problem as quickly as we can.

    2. 4 août 2025 à 05:20 UTCresolved

      This incident has been resolved.

    We're having some trouble with our Sign services

    Début 31 juillet 2025 à 17:42 UTC · 2h 4m

    IssuesIncident mineur
    Composants affectés
    Document signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignEmbedded signing through Dropbox SignFinished document deliverySend signature requests
    1. 31 juillet 2025 à 17:42 UTCidentified

      We're having some trouble with our Sign services. We're working to fix the problem as quickly as we can.

    2. 31 juillet 2025 à 19:07 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 31 juillet 2025 à 19:13 UTCmonitoring

      A fix has been implemented and we are monitoring this issue.

    4. 31 juillet 2025 à 19:47 UTCresolved

      This incident has been resolved.

    Sign is not working as expected for some users

    Début 15 juillet 2025 à 10:06 UTC · 1h 38m

    IssuesIncident mineur
    Composants affectés
    Document signing through Dropbox Sign and FaxEmbedded signing through Dropbox SignSend signature requests
    1. 15 juillet 2025 à 10:06 UTCinvestigating

      We are currently experiencing some issues in Sign. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 15 juillet 2025 à 11:44 UTCresolved

      This incident has been resolved.

    Sign is not working as expected.

    Début 2 juillet 2025 à 18:47 UTC · 1h 11m

    OutageIncident critique
    Composants affectés
    HubSpotDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFax sending through Dropbox FaxEmbedded signing through Dropbox SignSalesforceFinished document deliveryReceive faxesSend signature requests
    1. 2 juillet 2025 à 18:47 UTCinvestigating

      We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 2 juillet 2025 à 19:58 UTCresolved

      This incident has been resolved.

    Sign may be unavailable for some users.

    Début 14 mai 2025 à 18:35 UTC · 44m

    IssuesIncident mineur
    1. 14 mai 2025 à 18:35 UTCinvestigating

      We are currently investigating this issue.

    2. 14 mai 2025 à 18:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 mai 2025 à 19:18 UTCresolved

      This incident has been resolved.

    Sign may be unavailable for some users

    Début 1 mai 2025 à 21:54 UTC · 4h 17m

    IssuesIncident mineur
    Composants affectés
    Document signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFax sending through Dropbox FaxEmbedded signing through Dropbox SignFinished document deliveryReceive faxesSend signature requests
    1. 1 mai 2025 à 21:54 UTCinvestigating

      Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

    2. 1 mai 2025 à 22:38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 mai 2025 à 01:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2 mai 2025 à 02:11 UTCresolved

      This incident has been resolved.

    Sending signature requests is not working as expected.

    Début 9 janvier 2025 à 01:45 UTC · 6m

    IssuesIncident mineur
    Composants affectés
    Document signing through Dropbox Sign and Fax
    1. 9 janvier 2025 à 01:45 UTCinvestigating

      We are currently experiencing delays with sending signature requests, uploading files, finalizing documents. We are working to resolve the issue as quickly as possible. Thank you for your patience.

    2. 9 janvier 2025 à 01:51 UTCresolved

      This incident has been resolved.