52 Dude Solutions incidents · mars 2025 — official updates, affected components, duration and resolution details.
Our team is currently investigating reports of clients encountering errors within TheWorxHub. Our team is actively working to identify the root cause and implement a resolution. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
Please be aware we are currently investigating an issue with Asset Essentials Data Share and Analytics where data updates are not syncing accurately. As a result, the data available to you may not reflect the most up-to-date information at this time. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
The data syncing issue has been resolved, and syncing is now in progress. Please note it may take up to two hours for all data to be fully updated in Data Share and Analytics. Please contact [email protected] if you have any questions.
Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact [email protected] if you have any questions.
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Our team is currently investigating Dashboard latency issues with TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contacts [email protected] if you have any questions.
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Our engineers have been monitoring the application. The issue is now resolved. Thank you for your patience.
Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. Please contact [email protected] with any questions.
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Our team is currently investigating Work Orders counts not displaying correctly on the home page in MaintenanceDirect due to an issue with the Work Queue filter. This issue is impacting the Administrator, Supervisor I, and Supervisor II user roles. We are investigating this as our top priority and will work to have a resolution out as soon as possible. As a work around you can change "Work Queue" drop down menu to "Blank" and your data will populate. Thank you for your patience! Please contact [email protected] if you have any questions.
We are continuing to investigate an issue where Work Order counts are not displaying correctly on the MaintenanceDirect home page due to a problem with the Work Queue filter. Resolving this remains our top priority, and our team is actively working toward a fix. We will provide another update as soon as more information or a resolution is available. Until this is resolved, you can change the “Work Queue” drop-down menu to “Blank”, which should allow your data to populate correctly. Thank you for your continued patience. If you have any questions, please contact [email protected].
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact [email protected] with any questions.
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Our team is currently investigating an issue where users are getting an error message when logging into Event Manager. This is a top priority for our team and we hope to have a resolution soon. As a workaround for this issue, please use the back button and login again. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Our team is currently investigating an issue where users are getting an error message when logging into Event Manager. This is a top priority for our team and we hope to have a resolution soon. As a workaround for this issue, please refresh your screen after getting the error and you should be logged in. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact [email protected] if you have any questions.
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise. We apologise for the disruption it caused. Please contact [email protected] if you have any questions.
Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact [email protected] if you have any questions.
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Our team is currently investigating an issue causing an error message in FacilityDude when logging into an application. The issue is impacting clients in the Mountain Standard Time (MST) zone. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Our team is investigating an issue impacting the ability to create a work order in Asset Essentials from a task in the Event Manager application. This is being investigated as a top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.
This issue has been resolved. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.
Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.
This issue has been resolved. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.
Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
This issue has been resolved. Thank you for your patience.
Our team is investigating an intermittent issue in Asset Essentials where the new dashboard feature may produce a blank screen. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. If you need help switching to the old dashboard, please reach out to support at [email protected]
This incident has been resolved.
We have resolved the issue with users not being able to access MySchoolBuilding. If you are still experiencing this issue, please clear your browser's cache and try again by going to https://login.myschoolbuilding.com/msb or https://www.myschoolbuilding.com/msb. While the change is in place, DNS updates can take some time to fully propagate. Because of this, you may continue to see the issue for a short period. If you need further assistance please contact [email protected]. Thank you for your patience while we worked to resolve this issue.
While the change has been fully implemented, DNS updates can take some time to fully propagate, so some users may continue to see intermittent access issues for up to another 24 hours. If you are still experiencing any problems, try again using this link https://login.myschoolbuilding.com/msb or accessing the page using an incognito browser. If you need further assistance, please contact us at [email protected]. Thank you for your patience while we worked to resolve this issue.
This issue has been resolved. Thank you for your patience!
Our team is currently investigating an issue preventing access to MySchoolBuilding. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
Our team is continuing to investigate an issue preventing access to MySchoolBuilding. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
We have resolved the issue with users not being able to access MySchoolBuilding. If you are still experiencing this issue, please clear your browser's cache and try again by going to https://login.myschoolbuilding.com/msb or https://www.myschoolbuilding.com/msb. While the change is in place, DNS updates can take some time to fully propagate. Because of this, you may continue to see the issue for a short period. If you need further assistance please contact [email protected]. Thank you for your patience while we worked to resolve this issue.
Our team is currently investigating an issue when accessing Origin. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience. Please contact [email protected] if you have any questions.
This incident has been resolved.
Our team is currently investigating latency in TheWorxHub for Senior Living clients This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
We are continuing to investigate this issue.
This incident has been resolved.
Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!
Our engineers have been monitoring the application. The latency issue has been resolved. Thank you for your patience.