Historique des pannes de Dutchie

1. 11 août 2026 à 13:16 UTCinvestigating

   Nous sommes conscients d'un problème affectant le chargement de module de réduction dans le backoffice pour un sous-ensemble de clients. Notre équipe enquête activement et fournira des mises à jour à mesure que de plus amples informations seront disponibles.

2. 11 août 2026 à 13:38 UTCinvestigating

   We are aware of an issue affecting the discount, vendor module, and Daily Snapshot Overview loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

3. 11 août 2026 à 14:06 UTCresolved

   We have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be functioning as intended.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 août 2026 à 17:07 UTCinvestigating

   We are currently investigating an issue affecting Business Intelligence (BI) reporting tools for a subset of customers. Some users may be unable to load data or reports within their Looker-based analytics dashboards.

2. 10 août 2026 à 17:43 UTCresolved

   The issue affecting the BI Reporting tool has been resolved with a hotfix to the system. All BI Repots and Dashboards are now be functioning as intended.

1. 9 août 2026 à 15:58 UTCinvestigating

   We are currently investigating an issue affecting order delivery to fulfillment iPads at some dispensary locations. Customers placing orders online may experience delays in orders appearing on dispensary fulfillment screens. Our team has identified the likely cause and is actively working on a resolution. We will provide an update as soon as more information is available.

2. 9 août 2026 à 16:13 UTCidentified

   We have identified the cause of the issue affecting order delivery to fulfillment iPads at some dispensary locations. A rollback is currently in progress and we expect normal order processing to resume shortly. We will continue to provide updates as the situation develops.

3. 9 août 2026 à 16:22 UTCresolved

   We have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and appreciate your patience while our team worked to restore service.

1. 6 août 2026 à 23:06 UTCinvestigating

   Dutchie Engineering a observé que les clients du Nouveau-Mexique connaissent des défaillances à la caisse et avec les transactions de livraison, en raison du temps de réponse lent de BioTrack NM. Dutchie Engineering travaille avec BioTrack NM. Nous fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles. Biotrack Numéro de cas: 00004158

2. 7 août 2026 à 01:05 UTCresolved

   This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 6 août 2026 à 19:13 UTCinvestigating

   We are aware of an issue affecting New Mexico operators using BioTrack for traceability. Some customers are experiencing failures at checkout. We are actively monitoring the situation and are in contact with BioTrack to facilitate resolution. We will provide updates as more information becomes available. We will provide updates as more information becomes available. Biotrack Reference Case number 00004158.

2. 6 août 2026 à 19:48 UTCmonitoring

   We are no longer seeing errors on checkout for Biotrack NM. We are continuing to monitor the situation closely and will continue to provide updates as we work toward full resolution.

3. 6 août 2026 à 21:30 UTCresolved

   We are no longer seeing errors on checkout for Biotrack NM.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 août 2026 à 18:04 UTCinvestigating

   We are currently investigating an issue affecting dispensaries using METRC traceability in certain states. Some locations are experiencing failures when creating, splitting, or converting packages in Dutchie POS. The error is originating from METRC’s systems, which are rejecting package creation requests with an “Explicit Shelf Life Dates” authorization error. Our team has opened a case with METRC (case #02434582) and is actively working toward a resolution. Sales transactions are not impacted at this time.

2. 6 août 2026 à 19:55 UTCresolved

   We have implemented a solution for dispensaries experiencing package creation failures related to METRC’s “Explicit Shelf Life Dates” authorization error. If you are encountering this issue, please navigate to your METRC settings in Dutchie Back Office and disable both the **“Use by date”** and **“Expiration date”** options, then re-attempt the package creation. Our team continues to work with METRC on case reference: #02434582.

1. 5 août 2026 à 13:20 UTCinvestigating

   We are aware of an issue with Biotrack Florida where dispensaries are currently experiencing errors and timeouts when completing sales transactions and initiating deliveries. We are actively monitoring the situation and have opened a ticket with BioTrack to facilitate resolution. We will provide updates as more information becomes available.

2. 5 août 2026 à 14:26 UTCinvestigating

   We are aware of an issue with BioTrack Florida where dispensaries are experiencing errors and timeouts when completing sales transactions and initiating deliveries. We have an open ticket with BioTrack and are actively monitoring the situation. Recommended Action: As advised by BioTrack, we recommend that all users log out and log back in to establish a new session, then attempt their transaction again. We will continue to provide updates as more information becomes available.

3. 5 août 2026 à 14:38 UTCmonitoring

   We are currently seeing successful checkouts with Biotrack Florida and are continuing to monitor this.

4. 5 août 2026 à 15:02 UTCresolved

   We are now seeing successful checkouts with Biotrack FL.

1. 30 juillet 2026 à 18:22 UTCmonitoring

   Dutchie Engineering a identifié un problème qui touchait certains clients du Nouveau-Mexique, où les commandes échouaient en raison d'erreurs de BioTrack NM. À l'heure actuelle, le problème semble être résolu par BioTrack NM. La période pendant laquelle ces erreurs se sont produites était comprise entre 14 h 04 HAE et 14 h 14.

2. 31 juillet 2026 à 17:06 UTCresolved

   Les taux d'erreur de NM de BioTrack sont revenus à la normale.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 23:32 UTCmonitoring

   Dutchie Engineering a observé que les clients du Nouveau-Mexique connaissent une lenteur ou des retards lors de la vérification des clients, en raison du temps de réponse lent de BioTrack NM. Dutchie Engineering travaille avec BioTrack NM. Cas BioTrack #00003700

2. 25 juillet 2026 à 00:00 UTCresolved

   Cette question semble largement atténuée par l'équipe de BioTrack NM. L'équipe d'ingénierie de Dutchie observe actuellement des temps de réponse normaux de BioTrack NM.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 21 juillet 2026 à 20:37 UTCinvestigating

   Nous enquêtons actuellement sur un problème où les produits ne peuvent pas apparaître sur les menus de commerce électronique dispensaire. Notre équipe d'ingénieurs enquête activement sur la cause fondamentale. Nous fournirons des mises à jour à mesure que notre enquête progressera. Nous nous excusons pour toute perturbation de votre expérience d'achat.

2. 21 juillet 2026 à 20:53 UTCinvestigating

   Les menus sont maintenant chargés correctement.

3. 21 juillet 2026 à 20:57 UTCresolved

   Nous avons résolu le problème. Merci de votre patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 juillet 2026 à 17:06 UTCinvestigating

   We are aware of an issue affecting Dutchie Order Terminal App, where the application is currently failing to load for some customers. Our team is working to identify the issue and is actively investigating. We will provide an update as soon as we have more information. Please confirm orders via the [admin.dutchie.com](http://admin.dutchie.com "admin.dutchie.com") web interface.

2. 10 juillet 2026 à 18:18 UTCresolved

   The Dutchie Order Terminal App should now be loading and functioning as expected.

1. 2 juillet 2026 à 21:24 UTCinvestigating

   _We are currently investigating an issue with an upstream provider (AWS) effecting access to customer environments. Some users may be unable to access their environment or may be experiencing errors._ _Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available._ _We apologize for the disruption and appreciate your patience._

2. 2 juillet 2026 à 21:44 UTCmonitoring

   We have restored service to a backup environment and are now seeing recovery for the impacted customer environments. We will continue to monitor.

3. 2 juillet 2026 à 22:48 UTCresolved

   This issue has been resolved and all services are operating nominally.

1. 25 juin 2026 à 17:50 UTCinvestigating

   We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the `sync_inventory` action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.

2. 2 juillet 2026 à 17:26 UTCresolved

   **Resolved: BioTrack Inventory Synchronization Degradation** We are pleased to confirm that the issue affecting BioTrack inventory synchronization has been resolved. Between June 25 and July 2, 2026, customers using BioTrack integration in Arkansas experienced failures with integration audit and package destruction workflows. Sales transactions were not impacted during this period.

1. 22 juin 2026 à 13:55 UTCinvestigating

   We are currently investigating reports of customers being unable to log into Dutchie POS on select servers. We have identified this as a regional internet outage affecting numerous online services, including Dutchie POS.

2. 22 juin 2026 à 14:51 UTCresolved

   Cloudflare has confirmed this is resolved

1. 20 juin 2026 à 04:35 UTCinvestigating

   We have reached out to Biotrack for further investigation.

2. 20 juin 2026 à 15:53 UTCinvestigating

   We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return **successful transactions**, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket **#0000349**) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

3. 20 juin 2026 à 15:56 UTCinvestigating

   We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

4. 20 juin 2026 à 17:08 UTCresolved

   Issues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.

1. 18 juin 2026 à 18:28 UTCinvestigating

   When attempting to update users within Dutchie Admin an error is displayed and the user is not properly updated. We are currently investigating this issue and working toward rectifying the problem.

2. 18 juin 2026 à 21:04 UTCresolved

   The issue with updating users in Dutchie Admin has been resolved and users can be updated without error now.

1. 18 juin 2026 à 13:47 UTCinvestigating

   We are currently investigating an issue affecting menu syncing across our platform. Some dispensaries may be experiencing menus that are not reflecting current inventory, new products, discounts, and other updates. We will provide updates as our investigation progresses.

2. 18 juin 2026 à 15:40 UTCmonitoring

   We have deployed a fix to address the menu syncing issue affecting some dispensaries. Our engineering team has identified and resolved the underlying cause, and we are actively monitoring menu sync cadence to confirm full recovery across all integrations. We will provide a final update once we have confirmed the issue is fully resolved.

3. 18 juin 2026 à 15:51 UTCresolved

   This has been resolved and menus should now be syncing at a normal cadence.

1. 11 juin 2026 à 15:04 UTCinvestigating

   We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.

2. 11 juin 2026 à 16:54 UTCresolved

   SMS and email marketing campaigns are now processing and sending as expected.

1. 9 juin 2026 à 19:16 UTCinvestigating

   We are aware of an issue impacting orders syncing for dispensaries using Cova. Orders placed through Dutchie may not be syncing to Cova. Our team has confirmed there are no issues on Dutchie's end and Cova is actively investigating and working toward resolution. We will provide updates as more information becomes available.

2. 9 juin 2026 à 20:06 UTCresolved

   We are now seeing orders sync to Cova as expected.

1. 2 juin 2026 à 14:16 UTCinvestigating

   We are currently investigating reports of intermittent access issues affecting **Dutchie POS** and **Back Office** in specific regions**.** The issue appears to be related to a regional disruption with our network provider, Cloudflare. Our team is actively working with Cloudflare to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 2 juin 2026 à 14:44 UTCresolved

   This has been resolved by CloudFlare.