Historique des pannes de Ecatholic

We are currently investigating an issue affecting site administration for eCatholic websites. While published websites remain online and accessible to your visitors, admin users may experience errors or timeouts when attempting to log in, edit pages, or save changes.

A fix has been implemented, and we are currently monitoring system stability. Admin users should now be able to log in, edit, and save changes to their websites as normal. Published sites continue to operate without interruption. Our team will maintain close oversight to ensure all administrative functions remain fully operational.

This incident has been resolved.

We are investigating reports of delayed or failed delivery of SMS-based two-factor authentication codes. Some users may experience issues receiving login verification codes via SMS. We are actively investigating the root cause and will provide an update as soon as we have more information.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an issue that has caused an outage of our Websites and Payments. We will update this page as we have more information.

We identified an access configuration issue affecting our core application servers, which prevented our Websites and Payments from launching correctly. The access was restored and all websites and payments are back online. We will continue to monitor.

Everything is stable and we're sounding the all-clear. Our sincere apologies for the trouble, we appreciate everyone's patience!

We are currently experiencing an infrastructure disruption within our core middleware services on our platform. This directly impacts the Connect application, preventing the message composer from loading. The ability to compose and send new messages is temporarily degraded. Users may experience loading errors or blank screens when opening the composer. Please note that data integrity is unaffected; all historical messages, draft data, and user records remain secure. Our DevOps and engineering teams have successfully isolated the backend service constraint. We are actively working alongside our cloud service provider to deploy a fix and restore normal middleware routing. We will continue to provide updates every 30 minutes until full service is restored.

Our engineering teams are continuing to investigate the infrastructure disruption affecting our core middleware services. Connect users may experience errors when attempting to access the message composer, processing group bulk actions, or utilizing the file upload feature. We are actively working with our cloud infrastructure provider to restore full service in the Connect application. We appreciate your patience as we work through this and will provide our next update in 30 minutes or when new information becomes available.

Our DevOps and engineering teams, in coordination with our cloud service provider, are continuing to actively work toward a resolution for the middleware infrastructure disruption. We are fully focused on restoring normal operations as quickly as possible and will provide our next update in 60 minutes, or sooner if additional information becomes available.

Our engineering and DevOps teams are actively working on deploying a parallel middleware environment to bypass the current infrastructure constraint and restore service. We are focused on getting the Connect message composer back to full functionality as quickly as possible.

We are continuing to work on bringing our parallel middleware environment online and restoring full service.

A fix has been implemented and we are monitoring the results. It is expected that all functionality has been restored in the Connect application.

This incident has been resolved.

We have identified an issue that may be causing login to be unavailable for some users temporarily. If you receive an error while logging in, please wait a minute and try again. We will provide updates as we see the system recover.

A fix has been implemented, and the system is stabilizing. We'll continue to monitor.

Login issues experienced by some users have been resolved.

We are currently investigating a service disruption affecting a specific server within our CMS Website Builder infrastructure. Sites on the impacted server may fail to load and online forms and payment submissions are currently unavailable for affected sites. This issue only impacts a subset of our customers. We are currently working to identify the root cause and will provide an update as soon as a fix is in progress.

Our engineering team has identified the cause of the disruption and has deployed a fix to the affected server. We will keep this incident open in Monitoring status as we continue to ensure the system is fully stabilized.

This incident has been fully resolved. All services for the CMS Website Builder are operating normally, and our monitoring period has concluded without further issues. We apologize for the interruption to your workflow and thank you for your patience while we worked to resolve this.

At 7:32 am CST, our team identified an issue affecting a subset of websites hosted on our CMS website builder. Customers on specific server clusters were experiencing downtime or errors with the following services: Admin access, Online Forms and Payment Forms, Dynamic Content (e.g., aggregate pages for news, events, and bulletins). Note: This did not impact all customers. Static site content has remained functional for the majority of our users. Update: At 8:08 am CST, our engineering team identified the root cause of the issue and has deployed a fix. We are currently monitoring will provide an update as soon as more information is available.

We have confirmed that all systems impacted by this morning’s incident are now fully operational. While we believe the issue is fully resolved, we will remain in Monitoring status to ensure continued stability across all servers. We will provide a final update once our monitoring period is complete.

This incident has been fully resolved. All services for the CMS Website Builder are operating normally, and our monitoring period has concluded without further issues. We apologize for the interruption to your workflow and thank you for your patience while we worked to resolve this.

We are actively monitoring an ongoing, industry-wide outage affecting Cloudflare, a major internet infrastructure provider. This external event may impact the performance of or access to various eCatholic products and services. We are not currently aware of any specific disruptions to eCatholic services. Our team is working diligently to monitor the situation and assess any potential impact on our infrastructure. We will post updates as the situation evolves.

The external incident reported earlier concerning Cloudflare has now been marked as resolved by the provider. Our team has completed a thorough review of our infrastructure and can confirm that the overall impact to eCatholic products and services throughout this external event was minimal. All eCatholic systems are now confirmed to be operating normally and at full capacity. We thank you for your patience while we monitored this external situation.

We are currently investigating intermittent performance issues across eCatholic services. Our internal monitoring has detected that this is likely related to the ongoing widespread Amazon Web Services (AWS) regional event affecting multiple cloud services. What you may experience: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our team is actively monitoring the AWS status and the performance of all eCatholic systems. We are working to ensure our services remain stable as AWS works to resolve the issue on their end. We apologize for any inconvenience this may cause.

We are continuing to monitor the performance of eCatholic services. The ongoing widespread Amazon Web Services (AWS) regional event continues to affect cloud services, which may still lead to degraded performance in our products, including: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our access to our customer support email tool is also degraded due to the AWS event. As a result, our response to any support emails may be delayed. Any emergencies can be directed to 877-932-1776 ext 2.

Our engineering teams have confirmed system stability and will continue to monitor all services closely over the next 24 hours to ensure sustained performance as Amazon Web Services (AWS) works to fully resolve its underlying regional event. We apologize for any interruptions our customers may have experienced during this incident and appreciate your patience. If you continue to experience any issues, please contact our support team immediately. Thank you for your understanding.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue related to the deliverability of emails and text messages. This impacts group messages sent in Connect as well as the deliverability of text one-time passwords and system authentication emails.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. We have confirmed that Connect group messages are now delivering as expected, as well as text one-time passwords and authentication emails.

Connect is currently unavailable due to a database issue; our team is currently working on a fix.

The issue has been fixed and access has been restored.

We are aware of an issue with websites not serving traffic.

We are continuing to investigate this issue.

Websites should now be serving traffic normally. We'll continue to monitor the fix.

This incident has been resolved.

A portion of websites are not serving traffic. We are investigating the issue and working on restoring service for those sites.

We are continuing to investigate the issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating an outage for websites.

We are continuing to work on a resolution to the website outage. An ETA is not known at this time.

We have a path to recovery identified and are working to bring our servers back online as soon as possible.

All sites have been restored and should be operating normally. We are monitoring to ensure everything remains stable.

Everything remains stable, the website outage has been resolved.

We are currently investigating reports of intermittent issues of website images not loading as well as slow website load times.

A fix has been implemented, and we are monitoring the results. Delayed loading for some images may persist, but will gradually clear up as images are re-cached by our server.

This incident has been resolved. All images should be loading normally.

We are aware of an issue that causes websites to incompletely load for some users. We are currently investigating the root cause of the issue. Not all visitors to the website will experience this issue.

We've implemented a fix for the issue and are monitoring the results.

This incident has been resolved.

We are currently investigating this issue. Right now email is undeliverable in the system.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

BluePay, the payment processor for eCatholic Payments, has reported an outage. Donation and Payment forms for eCatholic Payments are displaying an error as a result. We will post an update to this issue as soon as the BluePay issue is resolved, at which time the Donation and Payment forms will once again be functional. Status updates from BluePay are available here: https://status.bluepay.com/

BluePay has implemented a fix and is now monitoring, Donations and Payments forms are now available.

This incident has been resolved; all systems are stable.

The server hosting the eCatholic LIVE Admin Portal is experiencing degradation issues and has to be restarted. Customers may lose access to the LIVE dashboard while this is happening; we anticipate broadcasts will not be affected by this.

This incident has been resolved.