Historique des pannes de Edmentum

1. 23 octobre 2026 à 23:07 UTCinvestigating

   Nous enquêtons actuellement sur une question touchant certaines activités de cours personnalisées et d'autres fonctionnalités au sein de Courseware. Les utilisateurs peuvent rencontrer une erreur de certificat de sécurité lors de l'accès ou du téléchargement de certains fichiers, y compris des notes guidées et des PDF. Le problème peut également avoir une incidence sur les photos de profil Sensei.

2. 26 octobre 2026 à 19:52 UTCidentified

   Nous avons identifié la cause fondamentale et nous travaillons à une résolution. Nous avons déployé une solution de rechange qui permettra de résoudre le problème dans la plupart des cas.

3. 26 octobre 2026 à 20:45 UTCresolved

   Une correction pour la cause racine a été déployée. Cette question est résolue.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 octobre 2026 à 14:22 UTCinvestigating

   Nous enquêtons actuellement sur un problème touchant l'accès à la plateforme MajorClarity. Les utilisateurs peuvent subir des défaillances de connexion, des erreurs d'authentification ou ne pas pouvoir accéder à des parties de l'application.

2. 8 octobre 2026 à 15:03 UTCidentified

   Nous avons identifié la cause profonde et nous nous efforçons de remédier au problème.

3. 8 octobre 2026 à 15:15 UTCmonitoring

   Nous avons mis en place un correctif et le rendement s'est amélioré comme prévu. Nous continuerons de surveiller les performances de la plateforme.

4. 8 octobre 2026 à 15:23 UTCresolved

   Cet incident a été résolu. Nous continuerons de surveiller les performances de la plateforme.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 septembre 2026 à 16:51 UTCinvestigating

   Les intégrations LTI/SFTP avec Apex Learning et MajorClarity ont été réinitialisées. Les clients qui n'ont pas encore reçu d'accréditations mises à jour peuvent contacter [email protected] pour obtenir leur intégration reconnectée.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 avril 2026 à 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 avril 2026 à 00:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 avril 2026 à 00:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 avril 2026 à 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 avril 2026 à 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 avril 2026 à 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 avril 2026 à 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 avril 2026 à 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 avril 2026 à 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 avril 2026 à 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 avril 2026 à 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 avril 2026 à 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 février 2026 à 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 février 2026 à 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 février 2026 à 14:44 UTCresolved

   This incident has been resolved.

1. 20 janvier 2026 à 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20 janvier 2026 à 21:20 UTCresolved

   This has been resolved by Genius.

1. 8 janvier 2026 à 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 janvier 2026 à 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 janvier 2026 à 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 janvier 2026 à 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 janvier 2026 à 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 novembre 2025 à 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 novembre 2025 à 18:04 UTCresolved

   This incident has been resolved.

1. 29 septembre 2025 à 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 septembre 2025 à 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 septembre 2025 à 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 septembre 2025 à 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 août 2025 à 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 août 2025 à 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 août 2025 à 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 août 2025 à 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 août 2025 à 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 août 2025 à 18:54 UTCresolved

   This incident has been resolved.

1. 28 juillet 2025 à 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 juillet 2025 à 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 juillet 2025 à 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 juillet 2025 à 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 juillet 2025 à 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 juillet 2025 à 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 juillet 2025 à 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 juillet 2025 à 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 juillet 2025 à 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 juillet 2025 à 02:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 juillet 2025 à 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 juillet 2025 à 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 juin 2025 à 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 juin 2025 à 16:40 UTCresolved

   This incident has been resolved.

1. 4 juin 2025 à 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 juin 2025 à 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 juin 2025 à 18:55 UTCresolved

   This incident has been resolved.

1. 3 juin 2025 à 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 juin 2025 à 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 juin 2025 à 16:30 UTCresolved

   This incident has been resolved.

1. 9 mai 2025 à 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 mai 2025 à 15:46 UTCresolved

   This incident has been resolved.