Historique des pannes de Egnyte

1. 3 septembre 2026 à 10:06 UTCinvestigating

   Nous enquêtons actuellement sur des problèmes avec notre service Secure & Govern dans la région américaine. Notre équipe travaille activement sur une résolution, et nous ferons le point dans les 30 prochaines minutes. Nous nous excusons de toute perturbation que cela pourrait causer et apprécions votre patience alors que nous travaillons à rétablir un service normal.

2. 3 septembre 2026 à 10:07 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 3 septembre 2026 à 10:33 UTCmonitoring

   Nous avons mis en place un correctif pour la question et nous suivons actuellement les résultats. Si vous rencontrez encore des problèmes, veuillez contacter notre équipe de support.

4. 3 septembre 2026 à 10:37 UTCresolved

   Notre équipe a confirmé que tout devrait être de retour à la normale maintenant. Si vous continuez d'éprouver des problèmes, veuillez communiquer avec notre équipe de soutien pour obtenir de l'aide. Nous nous excusons de tout inconvénient que cela pourrait avoir causé et apprécions votre patience pendant cette période.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 juillet 2026 à 08:44 UTCinvestigating

   Nous enquêtons actuellement sur des problèmes avec notre service SFTP dans la région européenne. Notre équipe travaille activement sur une résolution, et nous ferons le point dans les 30 prochaines minutes. Nous nous excusons de toute perturbation que cela pourrait causer et apprécions votre patience alors que nous travaillons à rétablir un service normal.

2. 18 juillet 2026 à 09:21 UTCmonitoring

   Nous avons mis en place un correctif pour la question et nous suivons actuellement les résultats. Si vous rencontrez encore des problèmes, veuillez contacter notre équipe de support.

3. 18 juillet 2026 à 09:31 UTCresolved

   Notre équipe a confirmé que tout devrait être de retour à la normale maintenant. Si vous continuez d'éprouver des problèmes, veuillez communiquer avec notre équipe de soutien pour obtenir de l'aide. Nous nous excusons de tout inconvénient que cela pourrait avoir causé et apprécions votre patience pendant cette période.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juin 2026 à 13:38 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 16 juin 2026 à 14:07 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We are suspecting a degradation caused by an automatic failover in one of the services. We will provide an update on the situation within the next 30 minutes.

3. 16 juin 2026 à 14:35 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 16 juin 2026 à 14:50 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 9 juin 2026 à 11:59 UTCinvestigating

   We are currently investigating login issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 9 juin 2026 à 12:20 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

3. 9 juin 2026 à 12:26 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 1 juin 2026 à 12:35 UTCinvestigating

   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 1 juin 2026 à 12:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 juin 2026 à 12:59 UTCidentified

   Our team has identified the issue as related to change in internal configuration mechanism that was rolled out to production environment. We’re actively working on a fix and will provide an update within the next 30 minutes.

4. 1 juin 2026 à 13:28 UTCidentified

   We continue to work on the in-place fix for the identified issue. While we are seeing improvement, we are also preparing alternative extended rollback solution in parallel. We will provide an update in the next 30 minutes.

5. 1 juin 2026 à 13:54 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 1 juin 2026 à 14:02 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 13 mai 2026 à 21:15 UTCinvestigating

   We are currently investigating issues with our Desktop App service in the US and EU regions. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 13 mai 2026 à 21:27 UTCidentified

   Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.

3. 13 mai 2026 à 21:32 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 13 mai 2026 à 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 13 mai 2026 à 21:36 UTCresolved

   Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 6 mai 2026 à 08:01 UTCinvestigating

   We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 6 mai 2026 à 08:32 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

3. 6 mai 2026 à 09:04 UTCidentified

   We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

4. 6 mai 2026 à 09:34 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 6 mai 2026 à 09:39 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 4 mai 2026 à 13:16 UTCinvestigating

   We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 4 mai 2026 à 13:42 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 4 mai 2026 à 14:10 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 4 mai 2026 à 15:01 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

5. 4 mai 2026 à 15:11 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 4 mai 2026 à 15:22 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29 avril 2026 à 15:53 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29 avril 2026 à 16:19 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29 avril 2026 à 16:32 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 29 avril 2026 à 16:43 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29 avril 2026 à 14:15 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29 avril 2026 à 14:41 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29 avril 2026 à 15:07 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 29 avril 2026 à 15:33 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 29 avril 2026 à 15:45 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 14 avril 2026 à 22:29 UTCinvestigating

   We are currently investigating issues with our Secure & Govern Web UI service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 14 avril 2026 à 23:04 UTCidentified

   Our team has identified the issue, and we're actively working on a fix. We will provide an update within the next 60 minutes.

3. 14 avril 2026 à 23:34 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 14 avril 2026 à 23:40 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 7 avril 2026 à 22:31 UTCinvestigating

   Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 7 avril 2026 à 23:01 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 7 avril 2026 à 23:33 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 60 minutes.

4. 8 avril 2026 à 00:18 UTCmonitoring

   We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.

5. 8 avril 2026 à 09:36 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 16 mars 2026 à 16:43 UTCinvestigating

   We are currently investigating intermittent issues with Azure SSO login in the All regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 16 mars 2026 à 17:12 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 16 mars 2026 à 17:41 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 16 mars 2026 à 20:04 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 60 minutes.

5. 16 mars 2026 à 21:02 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 3 hours.

6. 17 mars 2026 à 01:31 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue and we will provide another update within 3 hours.

7. 17 mars 2026 à 07:43 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide another update within 3 hours.

8. 17 mars 2026 à 10:44 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide an update as soon as we have more information.

9. 19 mars 2026 à 16:13 UTCresolved

   The vendor-side issue has not yet been resolved; however, remediation plans have been provided to all impacted customers. We apologize for any inconvenience and thank you for your patience.

1. 11 mars 2026 à 17:42 UTCinvestigating

   We are currently investigating issues with our WebUI and Desktop App services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 11 mars 2026 à 17:56 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 11 mars 2026 à 18:04 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 11 mars 2026 à 18:19 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 11 mars 2026 à 18:25 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 25 février 2026 à 19:44 UTCinvestigating

   We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 25 février 2026 à 20:16 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 25 février 2026 à 20:30 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 25 février 2026 à 20:36 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 25 février 2026 à 20:44 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 11 février 2026 à 20:34 UTCinvestigating

   We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 11 février 2026 à 20:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 février 2026 à 21:35 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 11 février 2026 à 21:40 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

5. 11 février 2026 à 21:44 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 11 février 2026 à 21:53 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 4 février 2026 à 20:42 UTCinvestigating

   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 4 février 2026 à 21:13 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 4 février 2026 à 21:37 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 4 février 2026 à 21:43 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 4 février 2026 à 21:47 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 3 février 2026 à 07:29 UTCinvestigating

   We are currently investigating issues with our Public APIs and Integrations services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 3 février 2026 à 08:00 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 3 février 2026 à 08:36 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 3 février 2026 à 09:09 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

5. 3 février 2026 à 09:39 UTCidentified

   We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

6. 3 février 2026 à 10:10 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

7. 3 février 2026 à 10:20 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 31 janvier 2026 à 06:31 UTCinvestigating

   We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 31 janvier 2026 à 06:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 janvier 2026 à 07:09 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 31 janvier 2026 à 07:17 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29 janvier 2026 à 21:19 UTCinvestigating

   We are currently investigating issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29 janvier 2026 à 21:48 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29 janvier 2026 à 21:55 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 29 janvier 2026 à 22:03 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.