Scheduled maintenance
Resolved
Maintenance has been completed
Jun 26, 2:20 AMResolved Jun 26, 7:12 AMMajorQueue ServerDashboard / API Servers
Status Provider
Home
/
Status
/
Service
Operational
Elevio Status
Contextual knowledge delivery for customer support and engagement.
Source
auto
Category
Payments
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 15m ago
15
Components
0
Active incidents
0
Maintenance
100%
90d uptime
Scheduled maintenance
Jun 26, 2:20 AM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
100%
Known uptime
1 known history days
15
Components tracked
0 outage, 0 degraded
32
Incidents indexed
0 active right now
25
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
AWS cloudFront
Operational
1
AWS s3-us-standard
Operational
1
Additional Services
Operational
1
Content Management
Operational
1
Dashboard / API Servers
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
0
outage days
0
maintenance days
89
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Intermittent downtime for Hosted Knowledge Base
Postmortem
Timeline \(in UTC\):19:10pm: The hosted KB becomes unavailable and service restores without intervention in less than 1 minute. 19:16pm: The hosted KB becomes unavailable and service restores without intervention within 2 minutes. 19:50pm - 20:30pm: Multiple events where the hosted KB becomes unavailable for 1-2 minutes and service restores without intervention. On-call engineer escalates the incident with the backend team. 20:30pm - 22:00pm: The service becomes unavailable and no longer restores. Restarting the servers restores service for short periods of time. 22:15pm: The issue is identified and a temporary fix is deployed. Service resumes as normal 23:30pm: A permanent fix is deployed. During this time, the temporary fix had to be momentarily reverted in order to deploy the new version which caused the service to become unavailable for < 5 mins.
Nov 26, 7:00 PMResolved Nov 26, 7:00 PMMajor
Issue retrieving articles
Resolved
This incident has been resolved.
Aug 30, 6:39 PMResolved Aug 30, 7:30 PMMajorDashboard / API Servers
Partial outages
Resolved
On Monday 12 July 2021 at 10AM AEST, we made a change to our main database to improve its stability and performance. We closely monitored the metrics to make sure all systems that depend on it were performing normally, and they were. However, on Tuesday 13 July 2021 at around 12:05AM AEST, the database started degrading, leading to a partial outage. Our failover system kicked in within seconds, and it took 5-10 minutes for most of our services to fully recover and metrics to stabilise. Unfortunately the database gradually degraded again, leading to another partial outage at 4:20AM AEST. It successfully failed over to a backup instance like in the first outage. However, this time around it took our systems 15-20 minutes to fully recover from it. At around 4:50AM AEST everything went back to normal. After investigating the two incidents, we identified the root cause as the change we made on Monday morning. We've decided to roll the database back to its previous configuration and we're cautiously optimistic that the same issue will not happen again.
Jul 13, 3:06 AMResolved Jul 13, 3:06 AMNoneDashboard / API ServersContent Management
Assistant outage
Resolved
This incident has been resolved.
Dec 4, 10:12 AMResolved Dec 4, 11:04 AMNone
Major AWS outages affecting our main API and event processing
Resolved
All systems are now operating normally.
Nov 25, 2:30 PMResolved Nov 26, 9:37 AMMajor
Intermittent KB downtime
Postmortem
Related to \(but independant from\) the KB downtime that was experienced on May 14, one of the KB servers experienced an issue whereby excessive caching filled the servers disk capacity causing flow on effects. The issue was confined to only one server, which meant the KB would appear down in some cases, but OK in others after a reloading of the page. To resolve this issue, caching in ares has been removed, as improvements made over time at the API level have rendered the speed improvements received with caching unnecessary and will remove the possibility of this issue from reoccurring in future.
May 24, 2:00 PMResolved May 24, 10:00 PMMajor
Intermittent KB downtime
Postmortem
Earlier this morning there was an issue with the knowledge base servers having intermittent troubles displaying. This was due to the servers filling up with log files over time, as well as cached views, and reached a tipping point. We’ve resolved the issues and cleaned up the servers, as well as moved the logging to an external service to prevent this situation from occurring again in the future.
May 13, 10:30 PMResolved May 13, 10:30 PMMajor
CDN SSL issues
Resolved
This incident has been resolved.
Jul 29, 4:59 AMResolved Jul 29, 6:08 AMMinor
Hosted KB offline
Resolved
After monitoring the KB servers for some time, we're confident the issue can be marked as resolved.
Jul 2, 4:04 AMResolved Jul 2, 4:20 AMMajor
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Routine database maintenance
Completed
The scheduled maintenance has been completed.
Aug 10, 12:30 AMResolved Aug 10, 1:30 AMMaintenanceContent Management
Routine Maintenance
Completed
The scheduled maintenance has been completed.
Sep 16, 5:10 AMResolved Sep 16, 5:28 AMMaintenanceContent Management
Routine Maintenance
Completed
The scheduled maintenance has been completed.
Aug 1, 12:00 AMResolved Aug 1, 1:31 AMMaintenanceContent Management
Scheduled maintenance
Completed
The scheduled maintenance has been completed.
Jun 23, 11:00 PMResolved Jun 24, 12:30 AMMaintenanceContent Management
HelpScout API Update
Completed
The scheduled maintenance has been completed.
Jun 11, 1:15 AMResolved Jun 11, 1:20 AMMaintenance
Database Maintenance
Completed
The scheduled maintenance has been completed.
May 19, 11:15 PMResolved May 20, 1:15 AMMaintenanceContent Management
Database Maintenance
Completed
The scheduled maintenance has been completed.
Jan 3, 1:30 AMResolved Jan 3, 4:49 AMMaintenanceContent Management
Scheduled Maintenance
Completed
The scheduled maintenance has been completed.
Dec 4, 1:30 AMResolved Dec 4, 2:06 AMMaintenanceContent Management
Site Upgrade
Completed
The scheduled maintenance has been completed.
Sep 3, 2:00 AMResolved Sep 3, 3:30 AMMaintenance
Database maintenance
Completed
The scheduled maintenance has been completed.
Mar 21, 2:00 AMResolved Mar 21, 3:25 AMMaintenance
About the Elevio status page integration
Uptimus tracks the official Elevio status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.elev.io
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Elevio components
Tracked components
Showing 1 to 15 of 15 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Infrastructure | Operational | Group | Not recorded |
Partners | Operational | Group | Not recorded |
Additional Services | Operational | Group | Not recorded |
Content Management | Operational | Component | Not recorded |
Dashboard / API Servers AWS | Operational | Component | Not recorded |
Help Scout Help Desk API | Operational | Component | Not recorded |
Payment Gateway We use stripe for our payment system | Operational | Component | Not recorded |
Error Reporting | Operational | Component | Not recorded |
Help Scout Docs API | Operational | Component | Not recorded |
Desk API | Operational | Component | Not recorded |
Queue Server AWS | Operational | Component | Not recorded |
AWS cloudFront | Operational | Component | Not recorded |
Uservoice API | Operational | Component | Not recorded |
AWS s3-us-standard | Operational | Component | Not recorded |
Segment Analytics.js CDN | Operational | Component | Not recorded |
Get notified when Elevio changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Elevio on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Elevio down right now?
Elevio is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Elevio?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Elevio?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.