Historique des pannes de Ellucian

1. 2 septembre 2026 à 15:11 UTCinvestigating

   Ellucian est conscient d'un problème touchant Ellucian Insights pour certains clients et enquête activement. Nous fournirons des mises à jour sur cette page de statut au fur et à mesure que de plus amples renseignements seront disponibles. Merci, Votre équipe Ellucienne

2. 2 septembre 2026 à 16:08 UTCinvestigating

   Ellucian continue d'enquêter sur un problème touchant Ellucian Insights pour certains clients. Des mises à jour continueront d'être fournies sur cette page d'état. Merci, Votre équipe Ellucienne

3. 2 septembre 2026 à 16:50 UTCmonitoring

   Ellucian a identifié un problème avec Ellucian Insights et Ellucian Intelligent Processes (EIP) touchant plusieurs clients. Une solution a été déployée à la production et nous observons des performances grandement améliorées dans les deux systèmes. Nous continuerons de surveiller l'environnement pour nous assurer que la question a été entièrement réglée. Merci, Votre équipe Ellucienne

4. 2 septembre 2026 à 17:30 UTCresolved

   Ellucian a résolu un problème touchant Ellucian Insights et Ellucian Intelligent Processes (EIP) pour certains clients. Le service fonctionne comme prévu, et nous continuerons de surveiller. Merci, Votre équipe Ellucienne

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 août 2026 à 14:49 UTCinvestigating

   Ellucian est au courant d'un problème touchant le plan intelligent pour certains clients et enquête activement. Nous fournirons des mises à jour sur cette page de statut au fur et à mesure que de plus amples renseignements seront disponibles. Merci, Votre équipe Ellucienne

2. 20 août 2026 à 16:17 UTCmonitoring

   Ellucian a résolu le problème et rétabli le service. Nous continuerons de surveiller activement le service. D'autres mises à jour seront fournies sur cette page d'état. Merci, Votre équipe Ellucienne

3. 20 août 2026 à 16:58 UTCresolved

   Ellucian a résolu un problème affectant Smart Plan pour certains clients. Le service fonctionne comme prévu, et nous continuerons de surveiller. Merci, Votre équipe Ellucienne

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 6 août 2026 à 13:19 UTCinvestigating

   Ellucian enquête sur les cas créés plus de 8/5-8/6 concernant les emplois de transformation à long terme et affichera une mise à jour sous peu Merci, Votre équipe Ellucienne

2. 6 août 2026 à 14:26 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 6 août 2026 à 15:23 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 6 août 2026 à 16:10 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 6 août 2026 à 17:25 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 6 août 2026 à 18:13 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 6 août 2026 à 19:42 UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 6 août 2026 à 20:01 UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 août 2026 à 18:10 UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 5 août 2026 à 19:25 UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 5 août 2026 à 22:22 UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 5 août 2026 à 23:51 UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 23 juillet 2026 à 16:28 UTCidentified

   Ellucian est au courant d'un problème touchant la réussite financière des étudiants pour certains clients et il enquête activement. Nous fournirons des mises à jour sur cette page de statut au fur et à mesure que de plus amples renseignements seront disponibles. Merci, Votre équipe Ellucienne

2. 23 juillet 2026 à 18:13 UTCidentified

   Ellucian a connaissance d'un problème affectant la gamme de produits Student Financial Success, Forms Student, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics et Auto Reconciliation pour certains clients qui est lié à une panne Azure, nous surveillons et travaillons avec Microsoft sur une résolution rapide de cet incident. Nous fournirons des mises à jour sur cette page de statut au fur et à mesure que de plus amples renseignements seront disponibles. Merci, Votre équipe Ellucienne

3. 23 juillet 2026 à 18:55 UTCmonitoring

   Microsoft a identifié le problème causant la panne Azure et ont commencé à résoudre. Actuellement, la gamme de produits Ellucian Student Financial Success est de retour en ligne. Nous continuerons de surveiller la situation pour assurer la restauration complète de tous les services. Autres mises à jour, le cas échéant. Merci, Votre équipe Ellucienne

4. 23 juillet 2026 à 20:48 UTCresolved

   Microsoft a corrigé le problème causant la panne Azure. Actuellement, la gamme de produits Ellucian Student Financial Success est de retour en ligne. Merci, Votre équipe Ellucienne

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 15:54 UTCidentified

   Ellucian est au courant d'un problème touchant Ellucian Forms pour certains clients et enquête activement. Nous fournirons des mises à jour sur cette page de statut au fur et à mesure que de plus amples renseignements seront disponibles. Merci, Votre équipe Ellucienne

2. 14 juillet 2026 à 17:57 UTCidentified

   Ellucian continue d'enquêter sur un problème touchant Ellucian Forms pour certains clients. Des mises à jour continueront d'être fournies sur cette page d'état. Merci, Votre équipe Ellucienne

3. 14 juillet 2026 à 20:07 UTCmonitoring

   Ellucian déploie une solution et surveillera activement un problème touchant Ellucian Forms pour certains clients. Des mises à jour continueront d'être fournies sur cette page d'état. Merci, Votre équipe Ellucienne

4. 14 juillet 2026 à 20:40 UTCresolved

   Ellucian a résolu un problème touchant Ellucian Forms pour certains clients. Le service fonctionne comme prévu, et nous continuerons de surveiller. Merci, Votre équipe Ellucienne

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juin 2026 à 01:34 UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 24 juin 2026 à 02:50 UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 24 juin 2026 à 03:02 UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 mai 2026 à 19:27 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 26 mai 2026 à 20:31 UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 26 mai 2026 à 21:52 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 21 mai 2026 à 15:05 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 21 mai 2026 à 16:02 UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 21 mai 2026 à 18:09 UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 21 mai 2026 à 18:32 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 mai 2026 à 16:03 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 mai 2026 à 16:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 mai 2026 à 17:02 UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 14 mai 2026 à 20:05 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 14 mai 2026 à 21:00 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 14 mai 2026 à 22:26 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 14 mai 2026 à 23:36 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 15 mai 2026 à 06:14 UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 6 mai 2026 à 14:47 UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 6 mai 2026 à 15:48 UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 6 mai 2026 à 15:54 UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 10 avril 2026 à 15:42 UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 10 avril 2026 à 16:03 UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 mars 2026 à 15:47 UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 26 mars 2026 à 16:46 UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 26 mars 2026 à 18:52 UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 26 mars 2026 à 19:32 UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 18 mars 2026 à 16:08 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 mars 2026 à 13:39 UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 mars 2026 à 14:43 UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 1 mars 2026 à 15:08 UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 1 mars 2026 à 15:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 mars 2026 à 15:51 UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2 mars 2026 à 03:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2 mars 2026 à 12:04 UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2 mars 2026 à 15:01 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2 mars 2026 à 16:02 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2 mars 2026 à 17:01 UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2 mars 2026 à 20:03 UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2 mars 2026 à 23:00 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 3 mars 2026 à 02:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 3 mars 2026 à 02:25 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 3 mars 2026 à 05:05 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 3 mars 2026 à 08:01 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 3 mars 2026 à 11:04 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 3 mars 2026 à 13:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 3 mars 2026 à 15:58 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 3 mars 2026 à 18:10 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 4 mars 2026 à 19:09 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 5 mars 2026 à 22:00 UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 20 février 2026 à 16:19 UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 20 février 2026 à 17:18 UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 20 février 2026 à 17:39 UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 19 février 2026 à 16:33 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 19 février 2026 à 17:30 UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 19 février 2026 à 18:32 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 19 février 2026 à 19:30 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 17 février 2026 à 14:31 UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 10 février 2026 à 18:16 UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.