Historique des pannes de Expel

1. 22 septembre 2026 à 15:26 UTCinvestigating

   À 10h30 ET, nous avons commencé à éprouver un problème d'ingestion. Les opérations SOC sont affectées, mais rattraperont une fois le service rétabli; aucune donnée ne sera perdue. Nous fournirons une mise à jour d'ici 12:30PM ET.

2. 22 septembre 2026 à 16:21 UTCinvestigating

   À 10h30 ET, nous avons commencé à éprouver un problème d'ingestion. Les opérations SOC sont affectées, mais rattraperont une fois le service rétabli; aucune donnée ne sera perdue. Nous fournirons une mise à jour d'ici 13h30 ET.

3. 22 septembre 2026 à 17:28 UTCinvestigating

   À 10h30 ET, nous avons commencé à éprouver un problème d'ingestion. Les opérations SOC sont affectées, mais rattraperont une fois le service rétabli; aucune donnée ne sera perdue. Nous fournirons une mise à jour d'ici 14h30 ET.

4. 22 septembre 2026 à 18:24 UTCinvestigating

   À 10h30 ET, nous avons commencé à éprouver un problème d'ingestion. Les opérations SOC sont affectées, mais rattraperont une fois le service rétabli; aucune donnée ne sera perdue. Nous fournirons une mise à jour d'ici 15h30 ET.

5. 22 septembre 2026 à 19:13 UTCmonitoring

   Nous avons mis en place un correctif et croyons que l'incident doit être résolu. Nous surveillons la santé de l'infrastructure et nous y parviendrons si aucun problème n'est en suspens. Veuillez nous informer si vous rencontrez des problèmes.

6. 22 septembre 2026 à 21:03 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 août 2026 à 09:43 UTCidentified

   Les courriels de Workbench sont retardés depuis 12h UTC. Nous avons identifié la cause profonde et nous travaillons à une remise en état. Les réponses à l'hameçonnage, les notifications par courriel de l'utilisateur et les notifications par courriel de niveau Org sont retardées depuis 12h UTC. Les opérations COS et l'ingestion d'alerte ne sont pas affectées. Nous fournirons une autre mise à jour d'ici 12:30h UTC

2. 30 août 2026 à 11:10 UTCidentified

   Nous avons identifié la cause qui continue de travailler à l'assainissement. Nous avons également confirmé qu'en raison de cette question, lorsque quelqu'un soumet un courriel d'hameçonnage présumé, le courriel ne parviendra pas à Workbench pour examen. Prochaine mise à jour à 13h UTC.

3. 30 août 2026 à 12:58 UTCidentified

   Nous continuons de travailler à l'assainissement. Les services de MDR ne sont pas affectés. L'ingestion d'alerte, la détection et l'enquête fonctionnent normalement. Les notifications Slack, Microsoft Teams, PagerDuty, Opsgenie et Service Now sont toujours en cours de livraison. La livraison par courriel de Workbench reste indisponible. Aucune mesure n'est nécessaire pour le moment; nous confirmerons les étapes de présentation des demandes d'hameçonnage une fois le service rétabli. Prochaine mise à jour: Lundi 31 août à 13:00 UTC (9:00 ET)

4. 30 août 2026 à 18:14 UTCmonitoring

   La livraison des courriels de Workbench fonctionne maintenant et les courriels dans la file d'attente sont rejoués. Une mise à jour sera publiée une fois le replay terminé.

5. 30 août 2026 à 19:53 UTCresolved

   Cette question est résolue. La livraison par courriel de Workbench a été rétablie, et les soumissions par courriel d'hameçonnage sont traitées normalement. Les courriels d'hameçonnage présumés soumis pendant cette période n'ont pas été reçus par Expel et n'ont pas pu être traités. Demandez à vos utilisateurs de soumettre à nouveau tout ce qu'ils ont signalé pendant cette période. Les courriels de notification générés pendant cette période ont été livrés. Certains peuvent arriver plus tard que l'horodatage qu'ils ont initialement généré.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 02:21 UTCinvestigating

   À 21h58 HAE, nous avons commencé à éprouver un problème avec la base de données Workbench qui empêche les utilisateurs d'accéder à Workbench. Nous fournirons une mise à jour avant 23h HAE.

2. 17 juillet 2026 à 02:34 UTCmonitoring

   Nous avons mis en place un correctif et croyons que l'incident doit être résolu. Nous surveillons la santé de l'infrastructure et nous y parviendrons si aucun problème n'est en suspens. Veuillez nous informer si vous rencontrez des problèmes.

3. 17 juillet 2026 à 03:01 UTCresolved

   L'incident a été résolu et tous les systèmes sont à nouveau entièrement disponibles. Aucune donnée client n'a été perdue; les opérations SOC ont été touchées, mais sont de retour à la normale.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 20:20 UTCinvestigating

   Le 18 juin, un changement a été apporté dans l'environnement d'Expel qui a introduit par inadvertance une logique qui indexait silencieusement les alertes des fournisseurs. Ce changement a été rétabli afin de rétablir l'alerte dès qu'elle a été identifiée le 1er juillet. Notre équipe a identifié plusieurs alertes qui se sont produites pendant la période de service impactée dans un certain nombre d'environnements clients que nous rejouons. En cas d'incident en surface, les clients touchés seront avisés par Workbench. Entre-temps, n'hésitez pas à contacter notre équipe avec des questions.

2. 12 août 2026 à 17:47 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 juin 2026 à 20:37 UTCinvestigating

   At 2pm ET, we began experiencing a problem with our notification system that is causing notification delays to our customers. We will provide an update by 5pm ET.

2. 18 juin 2026 à 21:05 UTCidentified

   We've identified the cause of the delayed notifications as an issue with a third-party notification vendor. A fix is currently being applied. Workbench notifications have been delayed since 19:09 UTC, and we'll provide another update at 21:30 UTC.

3. 18 juin 2026 à 21:35 UTCidentified

   Workbench notifications continue to be delayed since 19:09 UTC due to an issue with a third-party notification vendor. They are working on a fix. All delayed notifications will be processed once the outage is resolved. Next update 22:00 UTC

4. 18 juin 2026 à 22:13 UTCmonitoring

   The cause of the notification delays has been resolved and we are observing delayed messages being delivered. All delayed notifications will be processed and we will continue to monitor.

5. 18 juin 2026 à 23:28 UTCresolved

   All delayed messages have been delivered and the notifications system is fully operational.

1. 17 juin 2026 à 23:11 UTCinvestigating

   We are investigating an issue affecting the processing of phishing submissions. Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. Our team is actively working to identify the cause. We will provide an update by 00:00 UTC.

2. 18 juin 2026 à 00:07 UTCinvestigating

   We are continuing to investigate this issue

3. 18 juin 2026 à 00:59 UTCinvestigating

   We are continuing to investigate this issue. Will post another update in 60 minutes.

4. 18 juin 2026 à 02:12 UTCinvestigating

   We think we have identified the problem and are working on a resolution right now. Will update again in 60 minutes.

5. 18 juin 2026 à 03:17 UTCinvestigating

   Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. We've identified the cause and we are working with the vendor to address the issue. We expect to retrieve and process them once service is restored.

6. 18 juin 2026 à 13:29 UTCresolved

   This incident has been resolved.

1. 17 juin 2026 à 16:16 UTCinvestigating

   At 10am ET, we began experiencing a problem with alert ingestion for some AWS Cloudtrail devices. We will provide an update by 1pm ET.

2. 17 juin 2026 à 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 juin 2026 à 16:59 UTCresolved

   This incident has been resolved.

1. 9 juin 2026 à 15:40 UTCinvestigating

   Workbench is currently experiencing connectivity issues and may be inaccessible for some users. We are investigating the issue and will provide an update within an hour.

2. 9 juin 2026 à 16:42 UTCinvestigating

   Workbench is still experiencing connectivity issues. We are still investigating the issue and will provide an update in 1 hour.

3. 9 juin 2026 à 17:22 UTCmonitoring

   We have identified the issue, have rolled out a fix and are monitoring the situation.

4. 9 juin 2026 à 17:24 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 juin 2026 à 17:33 UTCresolved

   This incident has been resolved.

1. 13 mai 2026 à 16:23 UTCidentified

   We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.

2. 13 mai 2026 à 16:38 UTCidentified

   We have remediated the issue with Expel Alerts count being inflated for customers by shifting to a different source of statistics. We are working on fixing the underlying issue with our main source of count data. We will provide another update by 1pm EDT.

3. 13 mai 2026 à 16:46 UTCresolved

   The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.

1. 1 mai 2026 à 18:50 UTCinvestigating

   At 2pm EDT, we began experiencing a problem with the customer device secrets service that is preventing our infrastructure from accessing customer security devices. We will provide an update by 3:30pm EDT.

2. 1 mai 2026 à 19:09 UTCmonitoring

   We have implemented a fix and believe the incident to be resolved. We are seeing customer security devices returning to healthy status. We are monitoring the health of the infrastructure and will post another update by 4pm EDT.

3. 1 mai 2026 à 20:01 UTCresolved

   The incident has been resolved, and all systems are once again fully available. No customer data was lost, and all previously-accessible security devices are once again accessible and ingesting alerts.

1. 25 avril 2026 à 17:42 UTCinvestigating

   At 1pm ET, we began experiencing a problem with our notification system that is causing notification delays to our customers.  We will provide an update by 2:30pm ET.

2. 25 avril 2026 à 18:09 UTCresolved

   This issue has been resolved. All notifications in the backlog have been delivered and new notifications are being delivered as normal.

1. 20 avril 2026 à 16:20 UTCinvestigating

   At 10:59AM EDT, we noticed that a set of devices have been unhealthy since last week due to invalid credentials. We believe the cause to be a change to our device credentials storage subsystem. We are working to identify the specific set of devices and restore the credentials. Once restored, all delayed alerts will be ingested. We will provide an updated by 1pm EDT.

2. 20 avril 2026 à 17:00 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 1:30pm EDT.

3. 20 avril 2026 à 17:35 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 2:00pm EDT.

4. 20 avril 2026 à 18:01 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 2:30pm EDT.

5. 20 avril 2026 à 18:34 UTCidentified

   We have restored the credentials for the affected subset of devices. We are monitoring closely to ensure proper ingestion of delayed alerts. We will provide another update by 3:00pm EDT.

6. 20 avril 2026 à 19:02 UTCidentified

   We have restored the credentials for the subset of devices. We are monitoring closely to ensure proper ingestion of delayed alerts. We will provide another update by 3:30pm EDT.

7. 20 avril 2026 à 19:34 UTCmonitoring

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We are investigating the remaining unhealthy devices, which do not seem related to the credentials. We will provide another update by 4:00pm EDT.

8. 20 avril 2026 à 20:01 UTCmonitoring

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We are investigating the remaining unhealthy devices, which do not seem related to credentials. We will provide another update by 4:30pm EDT.

9. 20 avril 2026 à 20:54 UTCresolved

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We investigated the remaining unhealthy devices, which are not related to the customer secrets vault upgrade. This incident is resolved.

1. 24 mars 2026 à 16:58 UTCinvestigating

   Notifications are currently not being delivered to Microsoft Teams since 4pm UTC. We are actively investigating to determine and address the root cause. We advise you login to Workbench for timely updates and/or to engage with Expel's SOC until the issue is resolved. Updates will be shared as soon as they are available. We will provide an update by 5:30pm UTC.

2. 24 mars 2026 à 17:49 UTCidentified

   Update: We have confirmed there are no technical issues with Workbench or with our third party systems that support notifications. Microsoft has since updated its Teams service health to indicate they are investigating a possible issue. We recommend you check your MSFT 365 service health and Microsoft's status page for updates: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect Until further notice, please continue to login to Workbench for timely updates and/or to engage with Expel's SOC. We will provide notice when Workbench notifications to Teams are operational.

3. 24 mars 2026 à 21:02 UTCmonitoring

   Update: We are observing a broad recovery in MS Teams message delivery as of 19:10 UTC. However, Microsoft has confirmed that service remains degraded for some users in the West United States region due to ongoing infrastructure optimizations. We are continuing to monitor the situation. Any messages delayed during this incident are being automatically reprocessed for delivery.

4. 24 mars 2026 à 21:12 UTCresolved

   Resolved: Microsoft has confirmed that the issues affecting Teams bots and message delivery are now fully resolved. All delayed messages have been reprocessed and delivered. Service is operating normally.

1. 2 mars 2026 à 18:35 UTCmonitoring

   We are currently monitoring an outage affecting the AWS GuardDuty service. As a result of this outage, our integration with AWS GuardDuty is currently reporting as unhealthy. We will provide an update within 60 minutes, or as soon as more information is available.

2. 2 mars 2026 à 19:36 UTCmonitoring

   We are working on a workaround that will bypass the faulty AWS region in order resume alert ingestion from healthy regions. Once the outage in the faulty region is over, we will resume ingestion in that region. We will provide an update within 60 minutes, or as soon as more information is available.

3. 2 mars 2026 à 20:36 UTCresolved

   Workaround is in place, we are bypassing the faulty AWS region and all impacted devices have resumed ingestion. Once the outage in the faulty region is over, we will resume ingestion in that region. Alert Ingestion issue resolved.

1. 2 février 2026 à 21:00 UTCinvestigating

   Expel is investigating an issue with Workbench notifications that may be preventing users from receiving outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie integrations since 19:30 UTC. We will provide an update by 21:30 UTC.

2. 2 février 2026 à 21:15 UTCidentified

   We have identified the root cause as an issue with a 3rd party vendor. They are actively working on resolving the issue. We have confirmed that outbound notifications from Workbench have not been delivered to to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie since 19:30 UTC. These notifications are queued and will be re-sent when the issue is resolved. Alert ingestion is not affected. We will provide another update by 21:30 UTC.

3. 2 février 2026 à 21:41 UTCidentified

   Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:00 UTC.

4. 2 février 2026 à 22:00 UTCidentified

   Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:30 UTC.

5. 2 février 2026 à 22:12 UTCmonitoring

   We are observing that delayed messages are starting to be delivered. We will monitor the backlog of delayed notifications and the health of the system. We will provide an update by 22:30 UTC.

6. 2 février 2026 à 22:33 UTCresolved

   The incident has been resolved, and all delayed notifications have been delivered. No customer data was lost, and SOC operations were not impacted.

1. 20 janvier 2026 à 20:31 UTCinvestigating

   At 3:00pm ET, we began experiencing a problem with alert ingestion. We will provide an update by 4:30pm ET.

2. 20 janvier 2026 à 20:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 janvier 2026 à 23:02 UTCresolved

   This incident has been resolved.

1. 7 janvier 2026 à 19:51 UTCinvestigating

   Starting 1/6/25 at roughly 12:00 EST, we have identified an issue with our phishing service where outcome emails are being sent multiple times to some users and are investigating the root cause. Ingestion and email review are not affected. We will provide an update at 4pm EST.

2. 7 janvier 2026 à 21:11 UTCidentified

   We believe we have identified the root cause of duplicate phishing outcome emails and are preparing a hotfix. Next update at 5pm EST.

3. 7 janvier 2026 à 22:00 UTCmonitoring

   The hotfix for duplicate phishing outcomes has been deployed and we are monitoring. Next update at 6pm EST.

4. 7 janvier 2026 à 22:54 UTCresolved

   The hotfix for phishing submission outcome emails was successful and behavior has returned to normal. This incident is resolved.

1. 29 décembre 2025 à 21:26 UTCinvestigating

   At 3:17, we began experiencing a problem with enrichment service that is impacting detections. We will provide an update by 4:45.

2. 29 décembre 2025 à 21:49 UTCmonitoring

   We have identified and implemented a fix and are monitoring; service queues are approaching normal.

3. 29 décembre 2025 à 22:09 UTCresolved

   Detection pipelines are caught up. Service is nominal.

1. 18 novembre 2025 à 15:34 UTCidentified

   Workbench cannot currently deliver notifications to Microsoft Teams. The issue began around 9:45am ET. Expel is actively investigating the issue to determine if it is related to the larger Cloudflare outage. We recommend you utilize email notifications in the interim, and can confirm communicating with Expel personnel via Microsoft Teams still works. The issue is specific to Workbench notifications.

2. 18 novembre 2025 à 15:50 UTCmonitoring

   The underlying issue has been resolved We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.

3. 19 novembre 2025 à 18:17 UTCresolved

   This incident has been resolved.

1. 12 novembre 2025 à 15:28 UTCidentified

   We’re upgrading our API connection and that may impact delivery of some alerts to Workbench. We are actively investigating and collaborating on a solution to ensure the consistent and complete delivery of all alert data. Please reach out to Orca if you’d like additional information. Thank you for your patience and understanding as we work through this.

2. 17 avril 2026 à 13:52 UTCresolved

   This incident has been resolved.