56 Finalsite incidents · mai 2025 — official updates, affected components, duration and resolution details.
Notre équipe étudie les rapports de problèmes de performance/disponibilité sur votre site. Nous fournirons des informations supplémentaires dès que possible.
Un correctif a été mis en place et nous suivons les résultats.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur des problèmes avec un sous-ensemble de sites Web Compositeur dans le centre américain. Nous nous efforçons d'analyser et d'atténuer ce problème. D'autres mises à jour à suivre sous peu.
Nous voyons les performances s'améliorer à l'heure actuelle sur tous les sites du Centre américain, et nous continuons de surveiller.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur un problème qui fait que les messages SMS sont bloqués dans la boîte de réception. Notre équipe d'ingénierie enquête activement sur cette question pour identifier la cause fondamentale. D'autres mises à jour seront fournies dès que de plus amples renseignements seront disponibles.
Nous enquêtons actuellement sur une question touchant la prestation des SMS en raison d'une perturbation du service avec un partenaire de l'infrastructure en amont. Impact: Les messages peuvent rester dans votre boîte de réception avec un statut d'envoi plus long que d'habitude, ou ils peuvent ne pas livrer entièrement. Nous travaillons activement avec notre partenaire pour rétablir le plein service.
Notre partenaire SMS en amont n'observe plus d'autres problèmes, mais continue de surveiller étroitement leurs services. La livraison de SMS est de retour à la normale, et notre équipe continuera de surveiller les taux de livraison pour assurer la stabilité.
La livraison des SMS est restée normale tout au long de la journée, sans aucune autre perturbation signalée par notre fournisseur en amont. Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
We are observing improved performance and will continue to closely monitor.
This incident has been resolved.
We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.
The issue has been identified. We're working through reindexing all EMS sites gradually.
This incident has been resolved.
We're currently investigating an issue with Composer sites. We'll provide more updates here as they become available.
We're seeing sites stabilize and are continuing to monitor the situation.
This incident has been resolved. We apologize for the inconvenience.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur cette question.
Les parents et les administrateurs qui se connectent à l'inscription FS en utilisant Microsoft (Azure) Login ne sont actuellement pas en mesure d'accéder à l'application et verront un message d'erreur rouge en essayant de se connecter. Nous avons identifié la cause du problème et nous travaillons à y remédier rapidement. Merci pour votre patience et votre compréhension.
L'incident a été résolu et la connexion via Microsoft (Azure) est maintenant rétablie.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more information.
Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible. We will provide regular progress updates on this page as the investigation continues. If you have an urgent message that cannot wait until the system is fully restored, we have an alternative platform available to send it on your behalf. To initiate this, the request must come directly from an Account Admin (Super User Top) Please contact our support team with the following: -Message Details: Provide the exact message content and your desired delivery channels (SMS, Email, etc.). -Recipient File: Email us a file containing the recipient addresses (phone/SMS numbers or email addresses). -Data Security: For your security, please send this file as a password-protected .zip file. -File Password: Provide the password for the .zip file to our support team by phone so we can securely access it and queue your message. Thank you for your continued patience and understanding while we work through this.
We've identified the issue and are working to restore service.
Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.
A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.
After extensive monitoring, we have confirmed that the system is running as expected.
We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.
This incident has been resolved and our team has confirmed that image editing functionality has been restored.
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible. Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
This issue has been resolved.
We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
This incident has been resolved.
We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
This incident has been resolved.
Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message. Our development team is working to resolve the issue as quickly as possible.
Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly. Thank you for your patience while we worked to get this back up and running.
Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible. Emails are still being successfully sent and opened by recipients.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an increase in errors on Composer sites. We'll continue to provide more information as it becomes available. We apologize for the inconvenience.
We've identified the issue and are working to restore service.
We are continuing to work to restore full functionality. We are noting impacts to logins and a subset of Composer features. We will post another update within the next half hour.
Service has been restored at this time, and we are continuing to monitor. Site logins and Composer features should be operating as expected.
This incident has been resolved.
Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.
Our development team has resolved the issue and all services are functioning as expected.
Our team is investigating SMS sending delays and degraded performance.
We are seeing performance return to normal and will continue to closely monitor the situation.
SMS Message sending remains stable. Our team will continue to closely monitor the situation.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our team is investigating SMS sending delays and degraded performance.
We are seeing performance return to normal and will continue to closely monitor the situation.
This incident has been resolved.
Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.
We are seeing message sends process as expected at this time. Our team is continuing to monitor.
This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.
We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.
The root cause of this issue has been identified, and our team is working to implement a fix. We will provide additional updates as soon as possible.
A fix was deployed overnight, and as of 7:00 AM CST, all affected sites have been updated to the latest version. We are continuing to monitor performance. If you continue to experience issues, please contact Support. Thank you for your patience.
This issue has been resolved.
