Nous enquêtons actuellement sur des problèmes avec un sous-ensemble de sites Web Compositeur dans le centre américain. Nous nous efforçons d'analyser et d'atténuer ce problème. D'autres mises à jour à suivre sous peu.
monitoring
Nous voyons les performances s'améliorer à l'heure actuelle sur tous les sites du Centre américain, et nous continuons de surveiller.
resolved
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Connexion : problème d'envoi de SMS
Début 16 août 2026 à 22:03 UTC · 22h 12m
IssuesIncident mineur
Composants affectés
Connect
investigating
Nous enquêtons actuellement sur un problème qui fait que les messages SMS sont bloqués dans la boîte de réception. Notre équipe d'ingénierie enquête activement sur cette question pour identifier la cause fondamentale. D'autres mises à jour seront fournies dès que de plus amples renseignements seront disponibles.
investigating
Nous enquêtons actuellement sur une question touchant la prestation des SMS en raison d'une perturbation du service avec un partenaire de l'infrastructure en amont.
Impact: Les messages peuvent rester dans votre boîte de réception avec un statut d'envoi plus long que d'habitude, ou ils peuvent ne pas livrer entièrement.
Nous travaillons activement avec notre partenaire pour rétablir le plein service.
monitoring
Notre partenaire SMS en amont n'observe plus d'autres problèmes, mais continue de surveiller étroitement leurs services. La livraison de SMS est de retour à la normale, et notre équipe continuera de surveiller les taux de livraison pour assurer la stabilité.
resolved
La livraison des SMS est restée normale tout au long de la journée, sans aucune autre perturbation signalée par notre fournisseur en amont. Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Degraded Performance Issue
Début 14 août 2026 à 15:17 UTC · 4d 1h
IssuesIncident mineur
Composants affectés
Composer US WestComposer US EastComposer US Central
investigating
Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
monitoring
We are observing improved performance and will continue to closely monitor.
resolved
This incident has been resolved.
Dashboard and Searches Issue
Début 13 août 2026 à 13:52 UTC · 23h 49m
IssuesIncident mineur
Composants affectés
Enrollment Management System
investigating
We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.
identified
The issue has been identified. We're working through reindexing all EMS sites gradually.
resolved
This incident has been resolved.
Problèmes avec les sites Compositeur
Début 7 août 2026 à 12:42 UTC · 2h 52m
IssuesIncident mineur
Composants affectés
Composer US Central
investigating
We're currently investigating an issue with Composer sites. We'll provide more updates here as they become available.
monitoring
We're seeing sites stabilize and are continuing to monitor the situation.
resolved
This incident has been resolved. We apologize for the inconvenience.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Inscription au site final: Microsoft Login Indisponible
Début 2 juillet 2026 à 17:44 UTC · 3h 2m
IssuesIncident mineur
Composants affectés
Enrollment Management System
investigating
Nous enquêtons actuellement sur cette question.
identified
Les parents et les administrateurs qui se connectent à l'inscription FS en utilisant Microsoft (Azure) Login ne sont actuellement pas en mesure d'accéder à l'application et verront un message d'erreur rouge en essayant de se connecter.
Nous avons identifié la cause du problème et nous travaillons à y remédier rapidement. Merci pour votre patience et votre compréhension.
resolved
L'incident a été résolu et la connexion via Microsoft (Azure) est maintenant rétablie.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Connect System Outage
Début 4 juin 2026 à 17:11 UTC · 1d 1h
OutageIncident critique
Composants affectés
Connect
investigating
We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more information.
investigating
Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible.
We will provide regular progress updates on this page as the investigation continues.
If you have an urgent message that cannot wait until the system is fully restored, we have an alternative platform available to send it on your behalf.
To initiate this, the request must come directly from an Account Admin (Super User Top)
Please contact our support team with the following:
-Message Details: Provide the exact message content and your desired delivery channels (SMS, Email, etc.).
-Recipient File: Email us a file containing the recipient addresses (phone/SMS numbers or email addresses).
-Data Security: For your security, please send this file as a password-protected .zip file.
-File Password: Provide the password for the .zip file to our support team by phone so we can securely access it and queue your message.
Thank you for your continued patience and understanding while we work through this.
identified
We've identified the issue and are working to restore service.
identified
Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.
monitoring
A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.
resolved
After extensive monitoring, we have confirmed that the system is running as expected.
Issue Adding or Changing Images in Messages
Début 18 mai 2026 à 13:44 UTC · 1h 36m
IssuesIncident mineur
Composants affectés
Messages XR
investigating
We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.
resolved
This incident has been resolved and our team has confirmed that image editing functionality has been restored.
Support: Phone Issues
Début 13 mai 2026 à 17:03 UTC · 1h 50m
OutageIncident majeur
Composants affectés
Finalsite Support (Phone Support and Tickets)
investigating
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible.
Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
identified
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible.
Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
monitoring
Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
resolved
This issue has been resolved.
Composer Performance Issues: US Central
Début 6 mai 2026 à 19:41 UTC · 23h 27m
IssuesIncident mineur
Composants affectés
Composer US Central
investigating
We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
monitoring
Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
resolved
This incident has been resolved.
Composer Performance Issues: US Central
Début 5 mai 2026 à 14:52 UTC · 2h 53m
OutageIncident majeur
Composants affectés
Composer US Central
investigating
We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
monitoring
We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
resolved
This incident has been resolved.
Messages XR Enterprise: Text to Speech Not Sending Correctly
Début 28 avril 2026 à 15:00 UTC · 2d 21h
IssuesIncident mineur
Composants affectés
Messages XR Enterprise
investigating
Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message.
Our development team is working to resolve the issue as quickly as possible.
resolved
Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly.
Thank you for your patience while we worked to get this back up and running.
Finalsite Enrollment: Degraded Email Open Dates
Début 23 mars 2026 à 16:01 UTC · 1d 1h
IssuesIncident mineur
Composants affectés
Enrollment Management System
identified
Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible.
Emails are still being successfully sent and opened by recipients.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Issue with Composer sites
Début 27 février 2026 à 17:00 UTC · 6h 8m
IssuesIncident mineur
Composants affectés
Composer AsiaComposer US WestComposer US EastComposer UKComposer US Central
investigating
We're currently investigating an increase in errors on Composer sites. We'll continue to provide more information as it becomes available. We apologize for the inconvenience.
identified
We've identified the issue and are working to restore service.
identified
We are continuing to work to restore full functionality. We are noting impacts to logins and a subset of Composer features. We will post another update within the next half hour.
monitoring
Service has been restored at this time, and we are continuing to monitor. Site logins and Composer features should be operating as expected.
resolved
This incident has been resolved.
Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients
Début 22 février 2026 à 22:59 UTC · 1h 57m
OutageIncident majeur
Composants affectés
Messages XR EnterpriseMass Notifications
investigating
Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.
resolved
Our development team has resolved the issue and all services are functioning as expected.
Connect - Degraded SMS Sending
Début 19 février 2026 à 17:24 UTC · 20h 56m
IssuesIncident mineur
Composants affectés
Connect
investigating
Our team is investigating SMS sending delays and degraded performance.
monitoring
We are seeing performance return to normal and will continue to closely monitor the situation.
monitoring
SMS Message sending remains stable. Our team will continue to closely monitor the situation.
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Connect - Degraded SMS Sending
Début 18 février 2026 à 23:19 UTC · 13h 7m
IssuesIncident mineur
Composants affectés
Connect
investigating
Our team is investigating SMS sending delays and degraded performance.
monitoring
We are seeing performance return to normal and will continue to closely monitor the situation.
resolved
This incident has been resolved.
Messages/XR: Sending Delays for US East
Début 12 février 2026 à 14:03 UTC · 7h 32m
IssuesIncident mineur
Composants affectés
Messages XR
investigating
Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
identified
The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.
monitoring
We are seeing message sends process as expected at this time. Our team is continuing to monitor.
resolved
This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.
US Central - Composer Display Issues
Début 10 février 2026 à 15:08 UTC · 1d 8h
IssuesIncident mineur
Composants affectés
Composer US Central
investigating
We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.
identified
The root cause of this issue has been identified, and our team is working to implement a fix. We will provide additional updates as soon as possible.
monitoring
A fix was deployed overnight, and as of 7:00 AM CST, all affected sites have been updated to the latest version. We are continuing to monitor performance. If you continue to experience issues, please contact Support. Thank you for your patience.
resolved
This issue has been resolved.
Messages/MXR: Message Scheduling Interruption (Excluding US West and US Central)
Début 22 janvier 2026 à 18:21 UTC · 2d 1h
IssuesIncident mineur
Composants affectés
Messages XR
investigating
We are currently investigating an issue that is preventing users from scheduling messages. Affected users receive an error message stating: "Unfortunately, we are currently unable to schedule this message. Please contact our Support Department for assistance with this issue."
This is being caused by a timeout within our automated content security scanner. The tool is currently failing to complete its safety scan for certain messages, preventing the message from being scheduled. This issue is impacting all clients except those in the US West region.
Workaround: Our team has identified that re-uploading image assets directly into the message can bypass the timeout. If you need to send an urgent message, please follow these steps:
1. Capture Image URLs: Copy the resource URL for each image currently in your message.
2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop.
3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time.
4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message.
5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send.
We apologize for this significant inconvenience. Our engineering team is currently working to restore normal service.
identified
Our engineering team has identified the cause of the error that is preventing users from scheduling and sending messages. A fix for this issue is scheduled for deployment early next week.
Until the fix is live, the "Unable to Schedule" error remains a possibility for all regions except US West and US Central. If you need to send an urgent message before early next week, please continue to use the following workaround:
1. Capture Image URLs: Copy the resource URL for each image currently in your message.
2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop.
3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time.
4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message.
5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send.
We understand this adds additional manual effort to your workflow and appreciate your continued patience. We will provide a final update once the fix has been successfully implemented.
resolved
This incident has been resolved. If you observe any future issues, please contact Finalsite Support.