Historique des pannes de Finix

1. 3 septembre 2026 à 17:06 UTCidentified

   Nous avons identifié un problème en dehors de notre plate-forme résultant en la dégradation des jetons réseau Mastercard et Mastercard Account Updater. Nous avons également identifié une augmentation des taux d'erreur pour les paiements aux cartes de débit Mastercard. Nous recommandons d'utiliser des marques alternatives ou des comptes bancaires pour le moment. Les ventes de cartes maîtresses, les autorisations et les captures ne sont pas touchées. Le problème semble être une panne du côté de Mastercard, et nous travaillons ensemble pour résoudre ce problème.

2. 3 septembre 2026 à 20:05 UTCmonitoring

   Les erreurs de Mastercard ont diminué. Finix continuera de surveiller toute autre erreur.

3. 3 septembre 2026 à 21:18 UTCresolved

   Les erreurs de Mastercard ont diminué. Finix continuera de surveiller toute autre erreur.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 11 août 2025 à 19:29 UTCidentified

   Charts on the Finix Dashboard are currently not loading as expected. Finix Engineering is aware of the issue and working on a resolution. No other services are impacted.

2. 11 août 2025 à 20:37 UTCidentified

   Finix Engineering is continuing to work on restoring Dashboard Charts.

3. 11 août 2025 à 21:09 UTCmonitoring

   Charts are currently loading again. Finix Engineering will continue to monitor.

4. 11 août 2025 à 21:54 UTCresolved

   Dashboard Charts are showing as expected and the data has caught up.

1. 26 mai 2025 à 05:04 UTCresolved

   We have identified that a number of Visa Transactions had an elevated rate of errors. This issue is now resolved. We deployed our engineering team and incident response team to remediate the issue.

1. 5 mars 2025 à 16:54 UTCinvestigating

   We have identified an issue with our Dashboard Insights charts as well as users being logged out of the dashboard. Payment processing is not impacted.

2. 5 mars 2025 à 17:24 UTCmonitoring

   The issue has now been resolved. Finix Engineering will continue to monitor.

3. 5 mars 2025 à 20:03 UTCresolved

   This incident has been resolved.

1. 24 août 2023 à 18:09 UTCidentified

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

2. 24 août 2023 à 18:32 UTCidentified

   We are currently monitoring an issue with Worldpay where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers. No Finix systems are affected at this time.

3. 24 août 2023 à 20:35 UTCresolved

   We have processed all NSSR files and settlements should be available for approval shortly.

1. 16 mai 2023 à 13:58 UTCinvestigating

   Users currently cannot login to the Finix dashboard - Finix engineering is investigating the issue.

2. 16 mai 2023 à 14:12 UTCmonitoring

   The Finix Dashboard is now accessible. Finix Engineering will continue to monitor.

3. 16 mai 2023 à 14:47 UTCresolved

   Users can now login to the Finix Dashboard. This Incident is now resolved.

1. 4 avril 2023 à 15:56 UTCinvestigating

   We have identified an issue with our services. We are working to resolve the issue. We will provide updates as they become available.

2. 4 avril 2023 à 16:09 UTCresolved

   Our teams have corrected the issue. We’re seeing our API performance return to normal. Our teams will be monitoring.

1. 4 avril 2023 à 14:55 UTCinvestigating

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

2. 4 avril 2023 à 17:02 UTCmonitoring

   We have started to receive Litle NSSR files. Core customers will start to see settlements generating shortly. We will continue to monitor and provide updates.

3. 4 avril 2023 à 17:14 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4 avril 2023 à 17:16 UTCresolved

   This incident has been resolved.

1. 9 mars 2023 à 17:57 UTCmonitoring

   We have identified and resolved an issue with settlements. Currently, we are monitoring results. Clients may experience delay in seeing settlements within their dashboards.

2. 9 mars 2023 à 18:27 UTCresolved

   Today's settlements have been created and clients should see settlements in their review queues soon.

1. 8 mars 2023 à 16:42 UTCinvestigating

   We are currently investigating an issue with settlements. Some clients may see a delayed generation of today's settlements.

2. 8 mars 2023 à 17:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 mars 2023 à 18:10 UTCmonitoring

   We have identified and resolved the issue with settlements. Currently, we are monitoring the results. Clients should start to see settlements accruing on the dashboard.

4. 8 mars 2023 à 19:45 UTCresolved

   This incident has been resolved.

1. 6 mars 2023 à 15:21 UTCinvestigating

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today.

2. 6 mars 2023 à 17:53 UTCmonitoring

   We are continuing to monitor the issue and are expecting that settlements will be generated late today. Updates will be posted here as the situation develops.

3. 6 mars 2023 à 23:11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 6 mars 2023 à 23:14 UTCresolved

   The 3rd party processor has resolved their issue and Finix has generated settlements. This incident will now be closed.

1. 5 mars 2023 à 05:35 UTCinvestigating

   A 3rd party issue is leading to increased error rates for auths and sales. Our teams are monitoring the situation.

2. 5 mars 2023 à 06:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 mars 2023 à 07:03 UTCidentified

   Our 3rd party partner is addressing the issue and sales are intermittently going through.

4. 5 mars 2023 à 08:08 UTCresolved

   Our 3rd party integration has informed us of an end of impact. Finix team will continue to monitor the issue.

1. 4 février 2023 à 18:37 UTCinvestigating

   We are currently experiencing issues regarding Transfers and Settlements. Finix Engineers are investigating. We will provide updates as we continue to investigate.

2. 4 février 2023 à 18:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 février 2023 à 18:43 UTCmonitoring

   Finix has identified the issue. Transactions and Settlements are processing as expected. Finix Engineering is continuing to monitor.

4. 4 février 2023 à 19:06 UTCresolved

   We are seeing no more issues. Finix Engineering has resolved the issue.

1. 20 novembre 2022 à 06:48 UTCinvestigating

   Transfers are taking longer than usual to process through our 3rd party processor. We are investigating and monitoring the situation with them and should have an update posted here as soon as we have one.

2. 20 novembre 2022 à 10:21 UTCinvestigating

   We are currently still investigating the issues with our 3rd party processor. We will have an update here as soon we get one.

3. 20 novembre 2022 à 13:09 UTCidentified

   We have identified the issue and are continuing to monitor the situation. An update will be provided here as soon as we have one.

4. 20 novembre 2022 à 15:27 UTCresolved

   We have identified and fixed the issue with our 3rd party processor. All Transfers are now caught up and Succeeded. We will continue to monitor the situation.

1. 18 novembre 2022 à 06:50 UTCinvestigating

   Finix is investigating elevated decline rates on an intermittent amount of recurring payments. Our engineering and support engineering team are investigating. We'll post an update shortly.

2. 18 novembre 2022 à 07:47 UTCresolved

   This issue has been resolved. Our engineering team identified the issue and we've fixed the cause of the elevated decline rates on recurring payments. Our teams will be monitoring throughout the night.

1. 4 octobre 2022 à 15:25 UTCidentified

   The Finix Dashboard Landing Page is not showing reporting for today, October 4th. Finix Engineering has identified the problem and is actively working on a resolution. We will continue to post updates.

2. 4 octobre 2022 à 16:55 UTCidentified

   Finix Engineering is working towards resolution of this issue. No other Finix systems are affected.

3. 4 octobre 2022 à 20:03 UTCidentified

   Finix Engineering is continuing to work towards resolution of this issue. No other Finix systems are affected.

4. 4 octobre 2022 à 21:21 UTCmonitoring

   Customers should start seeing their Finix Dashboard charts populate with data. Finix Engineering will continue to monitor until full resolution.

5. 4 octobre 2022 à 21:48 UTCresolved

   All customers should have up to date charts on the Finix Dashboard Landing Page. This issue has been resolved.

1. 2 août 2022 à 16:51 UTCidentified

   Finix Core customers may experience late Litle settlement generation due to delays in receiving settlement files from our third-party processor. Finix Support is continuing to monitor the situation and provide updates as they are available. All other Finix systems are unaffected.

2. 2 août 2022 à 21:05 UTCresolved

   We have received and processed all reports from our third party processor and all settlements are available for approval.

1. 29 juillet 2022 à 17:30 UTCinvestigating

   Finix Core customers may experience later settlement generation in their review queues. Finix support is monitoring the situation and we will continue to provide updates. All other parts of the Finix system are unaffected.

2. 29 juillet 2022 à 17:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 juillet 2022 à 18:34 UTCmonitoring

   Finix is still monitoring the fix implementation and its results

4. 29 juillet 2022 à 20:16 UTCresolved

   Finix has completed monitoring. The issue has been resolved. Core customers will see settlements starting to generate in their review queues.

1. 15 juillet 2022 à 04:23 UTCidentified

   Our team has identified an issue with our webhooks and is currently working on a fix. While our system works through the backlog, customers may experience some delay in processing webhooks. Finix Support is actively monitoring the situation.

2. 15 juillet 2022 à 04:48 UTCresolved

   Our team has put in a fix to resolve this issue. Messages are now being processed, however, while our system works through the backlog, customers may continue to see a delay in processing webhooks.

1. 13 juillet 2022 à 16:46 UTCinvestigating

   Core customers may experience late settlement generation due to a delay in receiving settlement files from our third-party processor. Finix support is monitoring the situation. All Finix systems are unaffected.

2. 13 juillet 2022 à 22:59 UTCresolved

   We have received and processed all NSSRs after a delay in receiving them from our third-party processor. All settlements are available for approval. The incident has been resolved.