Historique des pannes de Fleek Marketing

Stability Restored Our additional firewall blocks are now keeping the malicious traffic under control, and processing speeds have returned to normal across the infrastructure. We’ll continue to monitor closely, but as services remain stable, we are closing this incident for now. Thank you for your patience.

Resolved: Backup Operations Fully Restored Our backup systems are now running normally, and the automated process that copies backups to our offsite backup drive has been fully restored. All scheduled backups have completed successfully, and no data was affected during this incident. This issue was linked to a wider disruption at our hosting provider’s London data centre over the weekend. We’ll continue to monitor performance closely, but no further impact is expected. Thank you for your patience while this was resolved.

**Incident Resolved** – Rackspace London Data Centre We’re pleased to confirm that **all systems are fully operational**, and the issue is now resolved. **The incident was resolved around 5:30am this morning**. Since then, services have remained stable, and the follow-up risk we were monitoring has now cleared without further disruption. ### What happened? This outage was caused by proactive power system maintenance carried out by Rackspace in their London data centre. Unfortunately, this triggered a major platform-wide issue, affecting a large number of clients, including us. To reassure: this was not due to our server environments or configurations, but part of a much wider incident within the Rackspace environment. You can see more about that [here](https://rackspace.service-now.com/system_status?id=service_status&service=f2e1f04bdb46d7048f2476f5bf9619f5). ### Our sincerest apologies We understand how critical uptime is, and how frustrating and disruptive this outage has been. We share that frustration and are reviewing how we can reduce future risk and improve transparency during third-party incidents like this. ### Need help? If you're still seeing any lingering issues or have questions, [please contact us via our support portal](https://support.fleek.marketing)

We've now resolved the incident. Thanks for your patience. We will update this ticket with more information in the morning.

All services are now back online. The issue was caused by a failure of the network interface, which did not recover automatically and required a manual forced restart by our hosting provider. We’re monitoring closely, but everything is fully operational again. Thank you for your patience and understanding while this was resolved.

Just an additional comment on this, it looks less like a DDoS attack and Rackspace replied to us saying: 13 February 2025, at approximately 08:43 UTC, Dedicated and Cloud customers may have experienced connectivity issue in the LON region. Customers were unable to log in or connect to LON3 devices. Engineers investigated the issue and identified that maintenance was being conducted by one of our providers. Rackspace had that provider filtered, i.e., not sending or receiving any traffic from that carrier. They unfiltered it as the maintenance window had passed. But as soon as they unfiltered the carrier, we started seeing issues. Engineers have now rolled back and filtered that carrier again, which resolved the issue.

### Websites Live Again We’re pleased to inform you that your websites are now fully live and functioning as expected. During the maintenance, we identified an unforeseen issue with the existing storage that required immediate attention. While this extended the downtime, it also reinforced the importance of proactive maintenance in safeguarding the long-term stability and reliability of our hosting infrastructure. **We sincerely apologise for the inconvenience caused by the downtime and greatly appreciate your patience and understanding as we addressed this critical task.** Thank you for bearing with us, and please don’t hesitate to reach out via our support portal if you have any questions or concerns. Fleek Marketing Team

Website Migration and Hardware Upgrade We are delighted to announce that the migration and hardware upgrade have been successfully completed. The project went entirely to plan, and we are pleased to report no downtime throughout the process. Your websites now benefit from enhanced performance, increased stability, and improved security. Thank you for your cooperation and trust in Fleek Marketing. For any further assistance, please visit our support portal.

We're pleased to report that the maintenance on our MySQL service is now complete, and we believe all systems should be stable and fully operational. Our team will continue to closely monitor performance over the next few hours to ensure ongoing stability. The root of the issue was identified as a preventative action taken by our hosting provider, Rackspace. They placed our database drive into read-only mode as part of a larger safeguarding effort involving the drive rig we are part of. This was an unfortunate but necessary measure to prevent further issues. We understand the importance of consistent service and are committed to maintaining reliability. We apologise for any inconvenience caused and appreciate your understanding. If you encounter any further anomalies or require assistance, please do not hesitate to contact our support team. Thank you for your patience and trust in our service.

We've identified and resolved the recent hitches in our service. Simply put, an unusually high number of requests, mainly from automated systems known as 'scrapers', were overwhelming our systems. This caused a bit of a backlog in processing some tasks. To address this, we've put measures in place to block these excessive requests and everything has now settled back to normal. Thank you for bearing with us during this time. We're always working behind the scenes to ensure our service runs smoothly for you. Should you have any further questions or need assistance, our team is here to help.

Successful Server Restart & Service Restoration We are pleased to inform you that the urgent server restart has been successfully completed. We managed to keep the downtime to a minimal duration of approximately 90 seconds. All services are now operating correctly and at full capacity. We sincerely apologise for the inconvenience this unexpected issue might have caused. Our primary focus remains on providing consistent and high-quality service, and we appreciate your understanding as we acted promptly to resolve the matter. Thank you for your continued trust in our services. We are dedicated to ensuring such incidents are kept to a minimum and are always looking for ways to serve you better. Should you have any questions or need further assistance, our support desk is at your disposal.

We are pleased to announce that we have successfully stabilised our systems after the recent disturbances. Our analysis revealed that a significant portion of the requests originated from click farms, evidently targeting the consumption of Google Ads budgets! With the countermeasures we've implemented, not only have we restored our service stability, but we have also taken steps to reduce potential click fraud on some of your Google Ad campaigns. This action should provide some relief against inflated costs due to illegitimate clicks. We remain vigilant and proactive in ensuring the security and efficiency of our systems, and we're committed to safeguarding the interests of our clients. Thank you for your patience and understanding during this period. We always strive to go the extra mile to provide value to your business. For any further questions or assistance, our support team is at your disposal.