Historique des pannes de Floify

1. 13 juillet 2026 à 17:27 UTCinvestigating

   Nous enquêtons actuellement sur un problème avec Disclosure Delivery pour les paquets après la publication de la mise à jour Encompass 26.2. Nous fournirons une mise à jour dès que de plus amples renseignements seront disponibles.

2. 13 juillet 2026 à 21:19 UTCidentified

   Le problème a été identifié et notre équipe s'efforce de le résoudre le plus rapidement possible. Une autre mise à jour sera fournie lorsque la correction aura été prévue pour le déploiement.

3. 14 juillet 2026 à 00:29 UTCmonitoring

   Une correction a été mise en œuvre. Notre équipe est en train de résoudre des cas en suspens. Pour aller de l'avant, les divulgations devraient se dérouler normalement. Nous continuerons à surveiller la stabilité et fournirons une mise à jour demain.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 16:02 UTCmonitoring

   Les messages SMS envoyés par Floify peuvent être retardés. Notre fournisseur de SMS, Twilio, signale actuellement des retards de réseau avec T-Mobile, qui peut influencer les communications SMS sortantes de notre système, y compris la fonction Authentification Multi-Factor (MFA). Pendant que nous surveillons ce problème, si vous avez de la difficulté à vous connecter en raison de votre méthode MFA étant définie sur T-Mobile, vous pouvez contacter votre équipe d'administration ou notre équipe de support pour l'assistance réinitialisant votre méthode. Nous recommandons d'ajouter le courriel comme méthode en plus du SMS, ainsi que d'utiliser les codes de sauvegarde fournis lorsque la fonctionnalité est initialement configurée. Nous fournirons une mise à jour au fur et à mesure qu'elle sera disponible ici.

2. 13 juillet 2026 à 21:05 UTCresolved

   Une résolution a été fournie et nos partenaires de Twilio rapportent un retour à la livraison prévue pour T-Mobile. N'hésitez pas à contacter si vous avez besoin d'aide.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juin 2026 à 20:39 UTCresolved

   Il y a eu un problème avec la fonction de téléchargement de documents complétés qui a empêché les documents complétés d'être sauvegardés correctement dans les prêts. Nous avons publié un correctif qui résout le problème cet après-midi. Tout téléchargement de documents qui a été tenté pendant l'incident peut devoir être supprimé et rechargé pour s'assurer qu'ils sont correctement stockés. Contactez support@floify.com si vous avez des questions.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 juin 2026 à 19:03 UTCidentified

   Nous travaillons activement à résoudre les problèmes de latence dans les applications à venir. Les applications doivent toujours être accessibles, bien que vous ayez peut-être des retards dans le chargement. Les utilisateurs peuvent continuer à travailler dans les applications une fois qu'ils ont chargé.

2. 1 juin 2026 à 20:41 UTCmonitoring

   Une solution à ce problème a été mise en place et nous suivons le système.

3. 1 juin 2026 à 21:43 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 avril 2026 à 17:33 UTCinvestigating

   Nous enquêtons sur les rapports d'emprunteurs et de comptes immobiliers ayant des difficultés à changer ou à réinitialiser les mots de passe.

2. 14 avril 2026 à 19:54 UTCresolved

   Nous avons mis en place un correctif et les utilisateurs devraient pouvoir changer leur mot de passe au besoin.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 mars 2026 à 22:52 UTCinvestigating

   Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

2. 10 mars 2026 à 17:32 UTCinvestigating

   We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.

3. 10 mars 2026 à 17:34 UTCinvestigating

   We are continuing to investigate this issue.

4. 11 mars 2026 à 15:18 UTCresolved

   We have seen the system operating correctly after implementing a fix. This has been resolved.

1. 2 mars 2026 à 23:10 UTCinvestigating

   We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

2. 3 mars 2026 à 00:32 UTCresolved

   We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.

1. 25 février 2026 à 20:03 UTCinvestigating

   We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

2. 25 février 2026 à 20:36 UTCidentified

   The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.

3. 26 février 2026 à 00:00 UTCidentified

   We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com.

4. 26 février 2026 à 18:05 UTCmonitoring

   We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

5. 27 février 2026 à 16:25 UTCresolved

   We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.

1. 22 janvier 2026 à 22:01 UTCmonitoring

   We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.

2. 22 janvier 2026 à 22:59 UTCmonitoring

   We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

3. 23 janvier 2026 à 15:58 UTCresolved

   Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.

1. 20 janvier 2026 à 18:07 UTCmonitoring

   Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

2. 20 janvier 2026 à 19:38 UTCmonitoring

   Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

3. 20 janvier 2026 à 22:28 UTCresolved

   This issue has been resolved. Please reach out to support@floify.com if you need any assistance.

1. 9 janvier 2026 à 17:30 UTCinvestigating

   We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.

2. 9 janvier 2026 à 17:52 UTCmonitoring

   We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

3. 9 janvier 2026 à 18:02 UTCresolved

   We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at support@floify.com.

1. 18 décembre 2025 à 20:57 UTCinvestigating

   We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.

2. 18 décembre 2025 à 21:16 UTCidentified

   We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.

3. 18 décembre 2025 à 23:08 UTCresolved

   We have rolled out a fix for this issue and are seeing milestone communications send out as expected.

1. 11 décembre 2025 à 16:45 UTCinvestigating

   We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.

2. 11 décembre 2025 à 17:28 UTCmonitoring

   A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

3. 11 décembre 2025 à 18:00 UTCresolved

   This incident is resolved. We have seen all tasks catch back up and functionality has been restored.

1. 1 décembre 2025 à 17:53 UTCidentified

   Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.

2. 1 décembre 2025 à 21:59 UTCmonitoring

   We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

3. 2 décembre 2025 à 15:58 UTCresolved

   This issue has been resolved and we have seen service restored in full.

1. 20 octobre 2025 à 14:40 UTCinvestigating

   We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.

2. 20 octobre 2025 à 21:36 UTCmonitoring

   Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

3. 20 octobre 2025 à 23:05 UTCresolved

   Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.

1. 29 septembre 2025 à 16:26 UTCmonitoring

   We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

2. 29 septembre 2025 à 18:13 UTCmonitoring

   We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

3. 29 septembre 2025 à 21:06 UTCresolved

   This issue is resolved

1. 1 juillet 2025 à 23:31 UTCidentified

   We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running

2. 1 juillet 2025 à 23:58 UTCresolved

   We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.

1. 24 juin 2025 à 14:31 UTCinvestigating

   We are investigating reports of connectivity issues with the Encompass LOS integration.

2. 24 juin 2025 à 14:44 UTCidentified

   We will be taking the application offline temporarily to resolve this issue.

3. 24 juin 2025 à 15:04 UTCmonitoring

   A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.

4. 24 juin 2025 à 16:48 UTCresolved

   This issue has been resolved.

1. 12 juin 2025 à 19:37 UTCinvestigating

   We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

2. 12 juin 2025 à 20:01 UTCmonitoring

   Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.

3. 12 juin 2025 à 23:02 UTCmonitoring

   We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

4. 13 juin 2025 à 15:48 UTCmonitoring

   We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.

5. 13 juin 2025 à 22:03 UTCresolved

   This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.

1. 8 mai 2025 à 14:58 UTCidentified

   We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

2. 8 mai 2025 à 15:17 UTCmonitoring

   We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

3. 8 mai 2025 à 15:55 UTCresolved

   This incident has been resolved.