Historique des pannes de Flowroute

1. 27 juillet 2026 à 14:22 UTCinvestigating

   Nous enquêtons actuellement sur les cas d'échec des appels sans frais entrants.

2. 27 juillet 2026 à 14:40 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 27 juillet 2026 à 14:42 UTCmonitoring

   Un correctif a été mis en place et notre test initial montre qu'il est corrigé. Nous continuons de surveiller les résultats.

4. 27 juillet 2026 à 15:51 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 mai 2026 à 15:45 UTCinvestigating

   We are investigating reports of intermittent inbound call failures to Toll Free numbers.

2. 14 mai 2026 à 15:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 mai 2026 à 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 mai 2026 à 16:55 UTCresolved

   This incident has been resolved.

1. 3 mars 2026 à 15:15 UTCinvestigating

   We are currently investigating intermittent outbound one way audio.

2. 3 mars 2026 à 15:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 mars 2026 à 17:20 UTCresolved

   This issue has been fully resolved

1. 11 février 2026 à 19:53 UTCinvestigating

   We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.

2. 13 février 2026 à 20:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 février 2026 à 19:00 UTCinvestigating

   We are currently investigating new delays with our CDR exports.

4. 19 février 2026 à 17:23 UTCresolved

   This incident has been resolved.

1. 23 juillet 2025 à 16:27 UTCidentified

   The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.

2. 23 juillet 2025 à 18:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 juillet 2025 à 20:16 UTCresolved

   This incident has been resolved.

1. 1 juillet 2025 à 15:37 UTCidentified

   3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.

2. 1 juillet 2025 à 18:41 UTCresolved

   This incident has been resolved.

1. 23 juin 2025 à 18:37 UTCidentified

   One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.

2. 23 juin 2025 à 19:17 UTCidentified

   Our Partner Carrier reports they have identified the issues and are putting a fix in place.

3. 23 juin 2025 à 21:13 UTCidentified

   Our partner carrier reports they are continuing to work on a fix for this issue.

4. 23 juin 2025 à 22:17 UTCmonitoring

   Our Partner has implemented a fix and the network is being monitored.

5. 23 juin 2025 à 23:58 UTCresolved

   This incident has been resolved.

1. 25 février 2025 à 18:42 UTCinvestigating

   We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.

2. 25 février 2025 à 19:54 UTCinvestigating

   We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.

3. 26 février 2025 à 15:56 UTCinvestigating

   We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.

4. 26 février 2025 à 18:43 UTCmonitoring

   We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.

5. 27 février 2025 à 16:12 UTCresolved

   This incident has been resolved.

1. 15 février 2025 à 00:44 UTCinvestigating

   Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.

2. 15 février 2025 à 01:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 février 2025 à 03:43 UTCresolved

   This incident has been resolved.

1. 15 janvier 2025 à 16:11 UTCinvestigating

   We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.

2. 15 janvier 2025 à 19:32 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 15 janvier 2025 à 19:49 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 15 janvier 2025 à 21:04 UTCmonitoring

   A fix has been implemented by the upstream carrier, and we are currently monitoring the results.

5. 15 janvier 2025 à 22:22 UTCresolved

   This incident has been resolved.

1. 14 janvier 2025 à 15:01 UTCinvestigating

   We are actively working with our peer networks to address the intermittent inbound call failures affecting AT&T customers, specifically in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to that region. We will continue to monitor the situation and provide updates as we receive them.

2. 14 janvier 2025 à 16:00 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 14 janvier 2025 à 17:04 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 14 janvier 2025 à 18:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 14 janvier 2025 à 19:48 UTCresolved

   This incident has been resolved.

1. 27 septembre 2024 à 17:14 UTCinvestigating

   We are investigating intermittent inbound call failures in the Dallas TX LATA 552.

2. 27 septembre 2024 à 19:20 UTCinvestigating

   We are continuing to work with our peer networks to investigate this issue.

3. 27 septembre 2024 à 19:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 septembre 2024 à 21:52 UTCresolved

   This incident has been resolved.

1. 10 septembre 2024 à 21:32 UTCinvestigating

   We are currently investigating an issue with the Flowroute Manage Portal providing 500 errors.

2. 10 septembre 2024 à 21:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 septembre 2024 à 23:13 UTCresolved

   This incident has been resolved.

1. 18 juillet 2024 à 17:01 UTCinvestigating

   We are currently investigating an issue with receiving email to [email protected].

2. 18 juillet 2024 à 17:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 juillet 2024 à 19:28 UTCresolved

   This incident has been resolved.

1. 27 juin 2024 à 19:39 UTCinvestigating

   We are working with internal teams to identify an issue with the Flowroute support number 18553569768 that is providing a busy signal on inbound calls.

2. 27 juin 2024 à 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 juin 2024 à 00:44 UTCresolved

   This incident has been resolved.

1. 17 janvier 2024 à 21:31 UTCinvestigating

   Emergency Service Partners are currently investigating an issue that is preventing E911 profile requests from provisioning/updating. This does NOT impact 911 call routing.

2. 17 janvier 2024 à 22:42 UTCresolved

   This incident has been resolved.

1. 9 janvier 2024 à 22:12 UTCinvestigating

   We are currently investigating an issue with our ticketing system and are unable to send outbound email.

2. 10 janvier 2024 à 00:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 janvier 2024 à 03:00 UTCmonitoring

   Email sending from our ticketing system has been restored. We will continue to monitor the situation.

4. 11 janvier 2024 à 13:42 UTCresolved

   This incident has been resolved.

1. 11 décembre 2023 à 21:53 UTCidentified

   We have been made aware of inbound calls failing to reach our network from AT&T due to a fiber cut in the Florida area. We are receiving updates from peering networks that are monitoring the situation and will provide an update here once we see movement on the matter.

2. 12 décembre 2023 à 17:34 UTCresolved

   This incident has been resolved.

1. 8 novembre 2023 à 16:56 UTCinvestigating

   We are reviewing the incident from yesterday where multiple Auto-Replenishments had been triggered and are working to understand the full scope of the event. We will provide further updates as we collect more information.

2. 8 novembre 2023 à 23:00 UTCidentified

   Our team is still investigating the full scope of this event. We expect to be reverting associated auto-replenishment charges that were triggered within the next 48 hours. Those reverted charges may take several business days for the reversal of those transactions to be visible on credit card reports. We thank you for your patience with this as we look to correct the issue that was experienced.

3. 9 novembre 2023 à 18:18 UTCresolved

   Our team has reinstated Auto-Replenishments and reverted the erroneous charges for applicable accounts. This incident did NOT affect all accounts. Email notifications have been sent to those accounts that will be receiving refunds. Please allow 5-7 business days for those transactions to be reflected on bank statements.

1. 7 novembre 2023 à 23:54 UTCinvestigating

   We are currently investigating an issue where duplicate auto-replenishment emails are being triggered.

2. 8 novembre 2023 à 00:59 UTCmonitoring

   Our team has implemented a fix to prevent further auto-replenishment notification triggers. We are monitoring and will provide more updates as they become available.

3. 8 novembre 2023 à 04:50 UTCresolved

   Operations have returned to normal.