Historique des pannes de Form3

1. 20 octobre 2026 à 10:48 UTCmonitoring

   De 06:01 UTC, Form3 a eu un impact sur le service instantané du Royaume-Uni. Nous avons étudié la question et pouvons confirmer un bref pic dans les temps de traitement entre 06:01 - 06:07 UTC. Cela était dû à un incident de fournisseur de Cloud, pour lequel nous surveillons actuellement pour nous assurer qu'il n'y a pas d'impact supplémentaire. De plus amples détails seront fournis dans l'après-mortem en temps voulu.

2. 20 octobre 2026 à 13:13 UTCmonitoring

   Alors que le fournisseur Cloud a mis en œuvre des actions de récupération, nous avons observé une autre augmentation brève des délais de traitement pour Form3 – UK Instant et une courte augmentation des délais d'admission pour Form3 – SEPA Instant. Form3 continue de surveiller la situation pendant que le fournisseur de cloud travaille sur une correction permanente.

3. 20 octobre 2026 à 14:54 UTCresolved

   L'incident des fournisseurs de cloud a été résolu à partir de 13:00 UTC Nous avons confirmé, après une période de surveillance, que le service est revenu à un traitement normal et qu'aucune dégradation supplémentaire n'a été observée. De plus amples détails seront fournis dans l'après-mortem en temps voulu.

4. 21 octobre 2026 à 14:20 UTCpostmortem

   Le mardi 20 octobre, Form3 a connu deux brèves périodes de délais de traitement affectant les services Instant Form3 UK et SEPA: * 06:01–06:07 UTC * 12:57-12:59 UTC Les retards ont été causés par un incident touchant un de nos fournisseurs de cloud tiers. Le fournisseur a résolu le problème d'infrastructure sous-jacent à 15h41 UTC. Après la récupération et la surveillance continue, notre équipe d'intervention en cas d'incident a confirmé que les services étaient revenus à la normale et qu'il n'y avait pas d'impact continu sur les clients.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 6 octobre 2026 à 20:12 UTCresolved

   Entre 18h22-18h30 UTC et 18h33-18h43 UTC, Form3 a connu une dégradation des services touchant plusieurs services. Pendant cette période, certains clients ont peut-être connu une latence accrue dans l'ensemble des services touchés. La question a maintenant été réglée et après une période de surveillance, nous avons confirmé qu'il n'y avait pas d'impact continu. Nous procédons à un examen complet de l'incident et nous en ferons part en temps opportun.

2. 8 octobre 2026 à 07:06 UTCpostmortem

   Le mardi 6 octobre, Form3 a observé une dégradation à plusieurs services entre 18:22-18:30 UTC et 18:33-18:43 UTC. Le problème a été résolu par notre fournisseur tiers, et après une période de surveillance, notre équipe d'intervention en cas d'incident a confirmé qu'il n'y avait pas d'impact continu. De plus amples détails seront fournis dans l'après-mortem en temps voulu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 septembre 2026 à 10:07 UTCinvestigating

   Form3 est conscient de la dégradation des performances du service Instant Form3 - SEPA. Le prestataire du régime a confirmé que la question émane d'un participant en amont. Nous continuons de travailler avec le fournisseur du régime et fournirons une nouvelle mise à jour lorsque disponible.

2. 30 septembre 2026 à 10:23 UTCresolved

   Après une période de surveillance, nous pouvons confirmer que le service est revenu à un traitement normal et qu'aucune dégradation supplémentaire n'a été observée. De plus amples détails seront fournis dans l'après-mortem en temps voulu.

3. 30 septembre 2026 à 10:24 UTCpostmortem

   Le mercredi 30 septembre, Form3 a connu une dégradation vers le service Instant Form3 - SEPA, avec le traitement des paiements sortants touchés entre 09:04 - 09:55 UTC. La compensation de l'ABE a confirmé que le problème provenait d'un participant en amont. Après une période de surveillance, le formulaire3 confirme que les paiements sont traités comme prévu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 septembre 2026 à 06:55 UTCresolved

   Entre 06:34 : 06:40 UTC Form3 a observé une dégradation des performances au service FPS Instant. Nous avons confirmé, après une période de surveillance, que le service est revenu à un traitement normal et qu'aucune dégradation supplémentaire n'a été observée.

2. 28 septembre 2026 à 08:27 UTCpostmortem

   Le dimanche 27 septembre, Form3 a connu une dégradation vers le service Form3 - UK Instant. Le formulaire3 a identifié un problème qui a entraîné un retard dans le traitement des paiements entre 06:34 et 06:40 UTC. Après une période de surveillance, il a été confirmé que les paiements étaient traités comme prévu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 septembre 2026 à 13:05 UTCinvestigating

   Form3 étudie une dégradation des performances vers le service Instant Form3 - SEPA. Les enquêtes sont en cours et une mise à jour sera fournie dès que de plus amples renseignements seront disponibles.

2. 1 septembre 2026 à 13:21 UTCinvestigating

   Le prestataire du régime a confirmé que la question émane d'un participant en amont. Nous continuons de travailler avec le fournisseur du régime et fournirons une nouvelle mise à jour lorsque disponible.

3. 1 septembre 2026 à 13:21 UTCresolved

   Après une période de surveillance, nous pouvons confirmer que le service est revenu à un traitement normal et qu'aucune dégradation supplémentaire n'a été observée. De plus amples détails seront fournis dans l'après-mortem en temps voulu.

4. 1 septembre 2026 à 13:27 UTCpostmortem

   Le mardi 1er septembre, Form3 a connu une dégradation vers le service Instant Form3 - SEPA, avec le traitement des paiements touchés entre 12:22 - 13:11 UTC. La compensation de l'ABE a confirmé que le problème provenait d'un participant en amont. Après une période de surveillance, le formulaire3 a confirmé que les paiements étaient traités comme prévu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 12 août 2026 à 17:11 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 12 août 2026 à 17:24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12 août 2026 à 18:20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13 août 2026 à 10:41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 8 juillet 2026 à 23:53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9 juillet 2026 à 10:34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29 juin 2026 à 11:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29 juin 2026 à 11:34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29 juin 2026 à 12:43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30 juin 2026 à 10:52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19 mai 2026 à 11:57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19 mai 2026 à 12:14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19 mai 2026 à 14:40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19 mai 2026 à 17:00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20 mai 2026 à 01:12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20 mai 2026 à 07:13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17 mai 2026 à 10:24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17 mai 2026 à 12:22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17 mai 2026 à 13:10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18 mai 2026 à 13:22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18 avril 2026 à 20:18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18 avril 2026 à 20:23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18 avril 2026 à 21:26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18 avril 2026 à 22:22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20 avril 2026 à 08:14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1 avril 2026 à 10:14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 avril 2026 à 10:22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1 avril 2026 à 10:29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1 avril 2026 à 11:05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1 mars 2026 à 15:55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 mars 2026 à 16:03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1 mars 2026 à 16:11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2 mars 2026 à 11:55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10 décembre 2025 à 21:33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10 décembre 2025 à 22:11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10 décembre 2025 à 22:54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10 décembre 2025 à 23:30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15 décembre 2025 à 16:34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25 août 2025 à 15:02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25 août 2025 à 15:45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25 août 2025 à 16:14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25 août 2025 à 16:27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26 août 2025 à 11:29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1 août 2025 à 14:11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 août 2025 à 14:42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1 août 2025 à 14:55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4 août 2025 à 11:03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28 juillet 2025 à 18:15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28 juillet 2025 à 20:01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28 juillet 2025 à 20:08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29 juillet 2025 à 06:59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20 juin 2025 à 12:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20 juin 2025 à 12:40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20 juin 2025 à 12:49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24 juin 2025 à 13:19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31 décembre 2024 à 06:00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2 janvier 2025 à 11:56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1 octobre 2024 à 00:56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1 octobre 2024 à 01:44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1 octobre 2024 à 07:50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.