58 Frameio incidents · novembre 2023 — official updates, affected components, duration and resolution details.
Nous étudions actuellement le problème.
Les systèmes se sont stabilisés. Nous continuons de surveiller.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur cette question.
This incident has been resolved.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur cette question.
Un correctif a été mis en place et nous suivons les résultats.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Les utilisateurs n'étaient pas en mesure de consulter les collections et certaines disponibilités de l'assurance-chômage étaient mal affichées sur le site,
Un correctif a été mis en place et nous suivons les résultats.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous sommes actuellement en retard dans la livraison des messages et nous enquêtons.
Nous avons cerné la question et nous travaillons à retranscrire un petit nombre d'actifs qui ont connu des problèmes.
Nous avons cerné la question et nous travaillons à retranscrire un petit nombre d'actifs qui ont connu des problèmes.
Nous travaillons toujours sur la relance des emplois.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons sur les rapports de traitement lent des nouveaux fichiers téléchargés sur les comptes v4 sur Frame.io.
Nous avons identifié la question et isolé les systèmes sur lesquels elle repose. Nous accroissons d'autres ressources pour aider à combler plus rapidement l'arriéré.
Tous les emplois en souffrance ont été traités et nous reprenons nos activités normales. Nous continuerons de surveiller pendant sa reprise.
This incident has been resolved.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Les utilisateurs rapportent le traitement lent lors du téléchargement des fichiers sur leurs comptes v4 sur Frame.io.
Nous avons identifié la source du problème et nous travaillons activement à l'atténuation.
Un correctif a été mis en place et nous suivons les résultats.
L'incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons sur un problème touchant les utilisateurs de disques montés
Le problème a été identifié et une solution est en cours de mise en oeuvre.
Un correctif a été mis en place et nous sommes en train de suivre.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We are currently investigating an issue affecting uploads.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
New uploads are processing as expected. We are continuing to monitor our systems.
This incident has been resolved, uploads are continuing to process as expected.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
We are continuing to investigate this issue.
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Services continue to be operational, we're continuing to monitor.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing degraded performance
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue
We are continuing to investigate this issue.
We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.
We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.
No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage with our search service
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.
Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are actively monitoring.
The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].