Historique des pannes de Funraise

1. 7 août 2026 à 17:00 UTCmonitoring

   Le vendredi 7 août 2026, à partir de 8h00 HAR, certains clients ont connu des performances lentes ou incohérentes. Cela a affecté les flux de travail tels que le chargement des listes, l'ajout de supporters, les importations et la saisie des transactions hors ligne. Certaines actions peuvent avoir été chronométrées dans le navigateur même si la requête côté serveur a été complétée plus tard, ce qui peut avoir causé des enregistrements en double lorsque l'action a été retriée. Les tentatives de paiement PayPal peuvent également avoir vu des échecs intermittents pendant cette période. Notre enquête a identifié un trafic automatisé abusif ciblant un point d'arrêt de paiement public PayPal. Ce trafic a entraîné une limitation du taux PayPal en amont et une charge accrue sur les services de la plateforme, ce qui a contribué à une latence élevée et à des erreurs intermittentes. Nous avons appliqué des contrôles supplémentaires du filtrage du trafic et des tarifs, et le service se rétablit. Nous continuons à surveiller la latence de la plate-forme, les taux d'erreur et le comportement de paiement. Nous préparons également une mise à jour de protection au niveau de l'application afin de réduire davantage la probabilité que le trafic de création de commandes PayPal similaire affecte la disponibilité de la Plateforme.

2. 7 août 2026 à 20:07 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 janvier 2026 à 20:25 UTCmonitoring

   We are currently experiencing an issue with our live chat functionality due to an ongoing outage with Intercom, our third-party chat provider. Intercom has confirmed a service disruption affecting Inbox, Messenger, Fin, and related developer features in the US region. As a result, live chat and in-app messaging may be unavailable or not function as expected at this time. Please note that this issue is isolated to Intercom and does not impact the core functionality of our platform. Intercom is actively investigating and working to restore service. We will continue to monitor the situation and provide updates here as more information becomes available. Thank you for your patience.

2. 9 janvier 2026 à 21:03 UTCresolved

   Intercom has implemented a fix for the earlier outage affecting Inbox, Messenger, Fin, and related features in the US region. Live chat and in-app messaging should now be functioning normally. We are continuing to monitor the situation to ensure stability and will provide further updates if needed. Thank you for your patience while this issue was being resolved.

1. 20 octobre 2025 à 18:15 UTCmonitoring

   We’ve completed an initial investigation of the major AWS outage mentioned in the retroactive post (https://status.funraise.org/incidents/h5bvwz1fy8kv) and confirmed that Funraise’s core services remain operational and unaffected. However, we are seeing impact at the boundaries where third-party platforms are experiencing issues—specifically with integrations. Some data syncs to external systems are failing, most notably Salesforce, which is currently reporting an ongoing outage. We are actively monitoring these dependencies and will provide updates as third-party services recover.

2. 21 octobre 2025 à 17:55 UTCresolved

   The issues impacting Funraise services due to the AWS outage have been fully resolved. All systems are now operating normally. Thank you for your patience while we monitored and restored stability.

1. 20 octobre 2025 à 14:34 UTCresolved

   We’re aware of an ongoing AWS incident in the US-EAST-1 region that may impact some cloud services. We’re investigating potential effects on Funraise and will update this page as we learn more. What’s happening Amazon Web Services (AWS) is experiencing increased error rates and latency across multiple services in the US-EAST-1 region. AWS has reported connectivity issues and intermittent errors beginning around 12:11 AM PDT and continuing through the morning, with signs of gradual recovery. Impact to Funraise We have not yet confirmed a direct impact to core Funraise applications. Out of an abundance of caution, we are actively monitoring for customer-visible symptoms, including: Elevated error rates or slow page loads in the app or public donation pages Delays in background jobs (exports, webhooks, receipts, integrations) Delayed event processing or queue backlogs What we’re doing Reviewing service health and telemetry across our infrastructure that relies on AWS. Verifying redundancy and autoscaling behavior, and watching for queue backlogs. Background (from AWS public updates) 7:29 AM PDT: AWS confirms multiple services in US-EAST-1 had connectivity issues; early signs of recovery. 7:14 AM PDT: Significant API errors/connectivity issues confirmed across multiple services in US-EAST-1. Earlier updates indicate DNS issues affecting DynamoDB and downstream services, new EC2 instance launch errors in US-EAST-1, and backlog processing for services like Lambda/EventBridge/CloudTrail, with gradual recovery actions underway. We’ll keep this post updated as we learn more. If you’re experiencing urgent issues, please contact Funraise Support with timestamps and any error messages observed.

1. 11 décembre 2024 à 17:44 UTCinvestigating

   We're investigating an issue that is causing the Facebook integration to be disconnected.

2. 11 décembre 2024 à 21:35 UTCinvestigating

   We are continuing to investigate this issue and if it is related to the the global Meta / Facebook outage.

3. 13 décembre 2024 à 18:24 UTCresolved

   We are happy to report that our Facebook integration has been fully restored following the recent Facebook outage. Our team has worked diligently to resolve all issues caused by the disruption, ensuring that everything is back to normal. If your Facebook integration was disconnected during the outage, you will need to re-enable it in your account settings. Once reconnected, please contact our support team to request a re-sync of any Facebook transaction reports. This will ensure your data is accurate and up to date. Thank you for your patience and understanding during this time. If you experience any further issues, please don’t hesitate to reach out to our support team.

1. 24 août 2023 à 18:33 UTCmonitoring

   It has been reported by users and verified by our internal team that the PayPal buttons are intermittently disappearing from donation forms. Users affected by this issue are temporarily unable to make transactions through PayPal while the buttons are not visible. Preliminary investigations indicate that the root cause of this issue resides on PayPal's end. PayPal is working on tracking the resolution on their incident page: https://www.paypal-status.com/incident/production

2. 24 août 2023 à 18:33 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 25 août 2023 à 04:28 UTCresolved

   This incident has been resolved.

1. 19 juillet 2023 à 19:46 UTCresolved

   Since 2023-07-18 3:01 ET, there was an issue detected with an upstream payments processor causing intermittent donation failures for a subset of customers for a subset of donations. The upstream provider resolved the issue as of 20:00 ET.

1. 30 décembre 2022 à 21:34 UTCidentified

   We've identified an issue with an upstream payments provider (Legacy Delegate Mode PayPal) which is causing intermittent failures for a small number of customers and a subset of PayPal donations. We are currently monitoring the upstream provider for restoration of service.

2. 30 décembre 2022 à 21:34 UTCidentified

   We are continuing to monitor this issue.

3. 31 décembre 2022 à 00:56 UTCidentified

   We are continuing to monitor this issue with our upstream payments provider. We're seeing intermittent failures with other payment methods.

4. 31 décembre 2022 à 02:41 UTCresolved

   This incident has been resolved.

1. 5 juillet 2022 à 20:02 UTCinvestigating

   We've identified an underlying hardware fault at our data tier that is causing some requests to slow down. We're working to add capacity to restore performance.

2. 5 juillet 2022 à 20:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 juillet 2022 à 20:07 UTCresolved

   This incident has been resolved.

4. 5 juillet 2022 à 20:07 UTCpostmortem

   Underlying database hardware failed and was replaced by high availability fail-over. No loss of data occurred and normal response times were restored within minutes.

1. 21 juin 2022 à 06:18 UTCinvestigating

   We are currently investigating a system wide outage due to an upstream service provider.

2. 21 juin 2022 à 07:17 UTCidentified

   We have identified an issue with our upstream hosting service.

3. 21 juin 2022 à 14:03 UTCmonitoring

   A fix has been implemented and we are monitoring

4. 21 juin 2022 à 19:18 UTCresolved

   This incident is resolved.

1. 28 février 2022 à 20:08 UTCidentified

   We're currently investigating reports of some platform accounts not showing fully up-to-date donation data. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.

2. 1 mars 2022 à 04:00 UTCmonitoring

   A fix has been implemented and is being rolled out across Funraise accounts.

3. 2 mars 2022 à 19:11 UTCresolved

   This incident has been resolved.

1. 22 décembre 2021 à 17:27 UTCresolved

   A handful (~10) of donations using our new PayPal integration failed to process between 4:15am to 6:30am Pacific Standard Time due to a power loss at an Amazon data center. Amazon resolved the situation and donations are processing normally through that integration since 6:30am PST.

1. 20 décembre 2021 à 17:27 UTCresolved

   Funraise for the does not use log4j for any of its native application code. Funraise identified one area of log4j use in a 3rd party component that we use for search engine functionality (ElasticSearch) that is hosted separately from the Funraise Platform core infrastructure. Funraise applied the appropriate initial patches and mitigation strategies on Dec 13 and continues to monitor the situation as new recommendations and patches are released and has found no evidence of exploit or attempted exploit in our application logs. Log4j was also identified in a 3rd party component powering our BI functionality. This functionality is also hosted separately from the Funraise core infrastructure and presents lowered risk of RCE. The vendor for that component patched and updated their infrastructure on Dec 16. Funraise continues to maintain a proactive security posture and undergoes annual analysis of our codebase and infrastructure by an independent security firm.

1. 7 septembre 2021 à 23:39 UTCresolved

   The Funraise platform suffered a downtime from 1:31:11am UTC - 2:05:07am UTC due to insufficient compute to spawn new application instances. Funraise has increased server capacity to mitigate this issue going forward.

1. 27 juillet 2021 à 20:39 UTCinvestigating

   We're currently investigating reports of some platform accounts showing no data in certain sections. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.

2. 27 juillet 2021 à 20:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 juillet 2021 à 22:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 juillet 2021 à 02:09 UTCresolved

   This incident has been resolved.

1. 26 juillet 2021 à 18:50 UTCresolved

   Funraise platform suffered a downtime between 11:06am-11:17am PDT. The cause was underlying infrastructure not being able to boot a new set of application servers in a timely manner. Our systems team responded quickly and restarted our application server formation which provisioned a new set of servers which started successfully.

1. 17 décembre 2020 à 19:58 UTCresolved

   Payments (Next Gen) which powers our Free tier as well as some customers that are enabled for advanced fraud protection suffered an outage between 4:10 AM and 9:42 AM Pacific Time which affected an upper bound of 30 potential donors. Our engineering team is continuing to investigate and has put additional notification schemes and telemetry in place to help detect and respond to future issues if they should arise as we isolate the root cause. The vast majority of our payments traffic is serviced by our legacy payments infrastructure and was therefore unaffected. If you're on our next-generation payments infrastructure we're truly sorry for the inconvenience that this outage caused.

1. 1 décembre 2020 à 19:11 UTCresolved

   A minor performance degradation to the platform search capability occurred between 10 AM-11 AM PST. Our engineering teams responded by scaling up the capacity of our search infrastructure. To ensure smooth donation processing for your donors, you might have experienced a minor loss of filtering capability within some filterable sections of Funraise. Rest assured there is no data loss and your donations are processing at hyper speed! Keep crushing it!

1. 22 octobre 2020 à 07:40 UTCinvestigating

   We are currently investigating email sending delays

2. 22 octobre 2020 à 17:36 UTCresolved

   This incident has been resolved.

1. 23 septembre 2020 à 18:58 UTCidentified

   Delay in our search services is preventing incoming donations and manually entered data to be visible in the Funraise platform. Payment processing and integration services are still operational at this time. While data may not be readily visible for viewing, there should be no loss of data.

2. 23 septembre 2020 à 19:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 septembre 2020 à 20:41 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 23 septembre 2020 à 21:59 UTCresolved

   This incident has been resolved.