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    Historique des pannes de Gathercontent

    4 Gathercontent incidents · septembre 2023 — official updates, affected components, duration and resolution details.

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    Content Workflow Editor Issue

    Début 9 septembre 2024 à 21:14 UTC · 2d 18h

    OutageIncident majeur
    Composants affectés
    Editor Servers
    1. 9 septembre 2024 à 21:14 UTCinvestigating

      We're currently investigating an issue affecting the layout and display of content when editing items

    2. 9 septembre 2024 à 21:42 UTCinvestigating

      The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue

    3. 9 septembre 2024 à 22:29 UTCidentified

      The issue has been identified and we're working to resolve the problem at this time

    4. 9 septembre 2024 à 23:41 UTCidentified

      We're currently in the process of testing a potential fix. More updates to come shortly.

    5. 10 septembre 2024 à 00:36 UTCmonitoring

      A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.

    6. 10 septembre 2024 à 16:04 UTCmonitoring

      We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

    7. 11 septembre 2024 à 16:02 UTCmonitoring

      We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.

    8. 12 septembre 2024 à 13:14 UTCmonitoring

      We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

    9. 12 septembre 2024 à 15:19 UTCresolved

      This incident has been resolved.

    Data Processing Delays - Emails and Potentially Exports Affected

    Début 11 décembre 2023 à 22:01 UTC · 1h 1m

    IssuesIncident mineur
    Composants affectés
    Web Application
    1. 11 décembre 2023 à 22:01 UTCidentified

      Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.

    2. 11 décembre 2023 à 22:54 UTCmonitoring

      We have deployed a fix and emails and exports should start processing again.

    3. 11 décembre 2023 à 23:02 UTCresolved

      Emails and exports should be processing as expected.

    Item editor having an unstable connection

    Début 2 octobre 2023 à 20:54 UTC · 9h 24m

    OutageIncident majeur
    Composants affectés
    Editor Servers
    1. 2 octobre 2023 à 20:54 UTCinvestigating

      We are currently looking into getting stability into our platform

    2. 2 octobre 2023 à 21:48 UTCmonitoring

      We've identified the main cause of the instability and have put some measures in place to avoid further outages.

    3. 3 octobre 2023 à 06:19 UTCresolved

      This incident has been resolved.

    Partial outage and connectivity issues

    Début 18 septembre 2023 à 20:07 UTC · 11h 44m

    OutageIncident majeur
    Composants affectés
    Web ApplicationAPI
    1. 18 septembre 2023 à 20:07 UTCmonitoring

      Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.

    2. 18 septembre 2023 à 21:56 UTCmonitoring

      We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.

    3. 19 septembre 2023 à 07:51 UTCresolved

      This incident has been resolved.