59 Geckoboard incidents · janvier 2024 — official updates, affected components, duration and resolution details.
Nous enquêtons actuellement sur des erreurs intermittentes dans certains widgets. Nous fournirons des mises à jour à mesure que nous en apprendrons davantage.
Notre enquête n'a trouvé aucun problème en cours, et nous fermons cette alerte. Nous nous excusons de toute confusion et apprécions votre patience.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons sur un problème touchant certains clients dans lesquels les tableaux de bord peuvent apparaître en blanc. Notre équipe travaille activement à identifier la cause et à restaurer la fonctionnalité normale du tableau de bord. Nous fournirons une autre mise à jour dès que nous avons plus d'informations.
Nous avons identifié le problème empêchant certains tableaux de bord de charger correctement, et notre équipe travaille sur une solution. Nous fournirons d'autres mises à jour car nous avons plus d'informations.
Nous avons publié une mise à jour pour résoudre le problème, et les tableaux de bord devraient maintenant être chargés comme prévu. Nous continuerons de surveiller la situation.
La question touchant certains tableaux de bord de ne pas s'afficher correctement a maintenant été résolue. Merci de votre patience. Veuillez nous contacter à [email protected] si vous rencontrez d'autres problèmes.
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Certains clients éprouvent des problèmes avec leurs widgets Dropbox qui ne sont pas chargés en raison d'un incident Dropbox en cours: https://status.dropbox.com/incidents/q9v98cvgfbms. Nous suivons la situation et partagerons une autre mise à jour dès que nous aurons plus d'informations.
Dropbox a implémenté une correction à 14:26 UTC, et les widgets reviennent progressivement en ligne. Nous continuons à surveiller la situation.
Le problème affectant les comptes Dropbox a été résolu et les widgets sont chargés normalement. Si vous continuez à avoir des problèmes, veuillez contacter notre équipe à [email protected], et nous vous aiderons davantage.
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Nous sommes au courant d'une interruption de service avec notre fournisseur de plate-forme de paiement qui affecte la facturation récurrente et l'API de gestion de l'abonnement, ce qui peut empêcher certains utilisateurs de faire des paiements ou de modifier leurs plans. Nous fournirons d'autres mises à jour au fur et à mesure que l'information sera disponible.
Notre fournisseur de paiement a résolu la panne affectant la facturation et l'API de gestion de l'abonnement. Si vous rencontrez des problèmes avec votre abonnement, veuillez contacter notre équipe directement à [email protected] pour plus d'aide.
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Nous sommes au courant d'un incident touchant Campaign Monitor (https://status.campaignmonitor.com/incident/692706), qui affectera les widgets clients en utilisant l'intégration. Leur équipe est consciente du problème et travaille sur une solution.
L'équipe de surveillance de la campagne a résolu le problème.
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Nous sommes conscients d'un problème empêchant certains clients de se connecter via Single Sign-On (SSO). Ceci est causé par une panne chez un fournisseur d'authentification tiers, et leur équipe travaille activement sur un correctif. Les utilisateurs qui se connectent avec une adresse e-mail et un mot de passe peuvent se connecter comme d'habitude. Toutes les autres parties de notre plateforme restent pleinement opérationnelles. Nous suivons de près et publierons les mises à jour ici comme nous en savons plus.
La question de la signature de l'OSP a été résolue. Le fournisseur en amont a déployé une récupération corrigée et confirmée, et les connexions SSO fonctionnent normalement à nouveau (https://status.workos.com/) Toutes les autres fonctionnalités de la plate-forme sont restées inchangées. Si vous avez encore du mal à vous connecter, veuillez contacter [email protected].
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.
We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly.
The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at [email protected].
We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.
A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at [email protected] for further assistance.
We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly
Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.
We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more.
A fix has been implemented, and we are monitoring.
The issue impacting Shopify connections has been resolved. Please reach out to [email protected] if you are experiencing any further issues.
We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.
We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow.
We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly
Service incident related to widgets not refreshing is now resolved. Please contact us at [email protected] if you experience any further issues.
Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.
We have identified the root cause and are currently working on a fix.
We've released an update, and everything should be working as expected again. We'll continue monitoring the situation.
Service incident related to the Klaviyo integration is now resolved. Please contact us at [email protected] if you experience any further issues.
We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times
Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at [email protected] if you experience any further issues.
We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.
Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved.
We've successfully resolved the underlying issue. Thank you for your patience.
We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.
The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at [email protected] if you have any further trouble with your MS Teams connections.
We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.
We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available.
The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at [email protected] if you experience any further issues.
We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.
We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at [email protected].
We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at [email protected] if you experience any further issues or have questions.
We are currently investigating issues with password resets. We'll provide updates as we learn more.
We have identified the root cause of the password reset issue and are currently working on a solution.
This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at [email protected].
